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November 2023 by Andres Etchenique
Probably closed this branch
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November 2023 by Maria Gonzalez
I went into the bank and spoke.Mr. Mike Marin about opening a new bank account and he informed me in a very rude manner that he even though I already have an account with SunTrust that he could not open a new account for me because I had insufficient documentation. He is right I don't have sufficient documentation I have a marriage certificate that has the date of my marriage and all the official stamps required by law in the state of Florida. That marriage certificate also shows my maiden name, for which I have a valid state of Florida identification card with my maiden name on it. Then he told that's all and he said yes but you were married in 2008 and you still have not taken care of this! I explained to him my husband became ill after our marriage and he passed away from cancer. I had a nervous breakdown and honestly didn't even realize that I need to change my name well you do he told me. Then he looked at my husband death certificate and said your husband died 3 months after your marriage certificate. I can't help you, that's all. I asked to speak to the bank manager. He then became rude and told me " He will tell you the same thing?" Well, I told him, I want to hear it from the bank manager. MONDAY... Monday I asked why? He's not here now! And then he stared me down with nasty expression as gathered all my documentation to put it in my bag. Terrible, Horrible atrocious customer service! Shameful absolutely shameful. If I could give him ZERO STARS I WOULD!!!!!
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September 2023 by PEACE WORLD
Bad Customer Service-Horrible Staffs
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May 2023 by Felix Navarro
Hands down Anton Viden the best branch leader at Truist branch located on 17th St and Alton Rd, Miami Beach who went extra mile to assist me in a very professional manner. He was committed to resolving my issues. Efficient, polite, bilingual and I felt really cared for. He gave me his business card if I had further questions. He attends your needs and questions timely and very informative. He gives you the peace of mind and trust that you deserve as a client. I highly recommend this bank and Anton's service.
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February 2023 by Juan Francisco Lopez Palomeque
Terrible attention from IVAN, it seems that your worst enemy is taking care of you, I have never had such bad attention as what this man gave me (there was no attention at all). I do not recommend this bank to anyone, especially if you have to deal with IVAN, instead of solving your problems it creates other problems for you. I don't give 0 stars because it's not possible but please try to avoid this bank and this terrible employee.
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January 2023 by Daniela Herrera
Terrible attention from Mr. Marin Mike: I sent him an email from 12/27 and since he still hasn't answered I had to come in person to advise me about a withholding on my account. I call the call center to help him understand and he told me that I looked at the app and did the math. Very rude and rude, he did not have the ability to warn me not to deposit checks through the application because it takes time and because it is a new account and that he was doing me the favor of opening the account because I was a foreigner. An unpresentable person, he leaves a very bad image of the bank, I don't know why he gets paid to tell me to go read the application!
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November 2022 by Manny
Everyone is always very helpful and polite. We can't blame the local workers for failures of the parent organization. They do what they can. The people that work at this branch and the one on fifth street are fantastic.
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November 2022 by Laura Navarro Amer
It is closed and it’s Monday!!!
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November 2022 by Yehuda Michael De Castro
Personalized attention and kindness.
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November 2021 by Jaykei _ 305
Very bad customer service ...I will never going again to that branch ...horrible.
