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February 2024 by Hernán Fernández
Excellent
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November 2023 by Sara S
Beautiful space and well curated collection.Service is awkward (as most luxury shops), but I prefer it that way. I want to explore on my own, but I want help with sizes and a seamless check out experience, which I received.Can’t wait to visit again
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September 2023 by Élan Brick
Nobody asked to assist us, but had an employee following behind us, from room to room and floor to floor. I was wearing Jacquemus and Dior, but even if I wasn’t wearing anything like they sell in the store, it’s unfortunate to create an environment of fear and mistrust for a new potential client. I was saying “omg my sister would love this store!” because she is a designer shoe seller at Nordstrom. I took a pic of a bag she wants to send to her, and the employee following us shouted at my friend across the room (who didn’t have her phone out) for us to stop recording. Why not address me directly? He proceeded to walk behind us fixing everything we looked at or touched. SUCH a bizarre, weird, and uncomfortable luxury shopping experience. The products and designers in-store are very cute and trendy, but they only have one of everything in random sizes, and they don’t offer to assist you with finding anything.
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July 2023 by Sara Carboni
Very nice store! Good selection o brands and pieces
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July 2023 by Amaan Chadha
Ordered 8 items and spent over $4k. They only sent me 5 items and wouldn’t refund me or send me the other stuff. Customer service blocked my number so I couldn’t call them for help. There is only 1 lady who answers the customer service line and she has her head very far up her—. These retail workers seem to think they are CEO’s.
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February 2023 by Chris Kippenberger
great store, however if you are a brand considering stocking with them. avoid. super toxic behavior, especially from the so called head buyer “rod”. if your the owner and read these reviews, maybe reevaluate this guy. he’s hurting your rep.
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February 2023 by Christopher Cumingham
beautiful store. however if your a young brand thinking about working with these guys, be careful. they try and take advantage. in a nutshell these guys are in the same spot blockbuster video was 10 years ago. a dying bizz model. the only way they stay relevant is though hate keeping and pushing and attitude which is weird since they are more or less retail employees (nothing really that great). all in all not worth it.
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December 2022 by Steph
Had a great experience. Gray helped me and my friend find bathing suits last week and he was kind, attentive and so helpful! Thank you Gray!
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November 2022 by Erin Endres
I have had the best personal shopping experience ever with this location! I shop remote through Justin & he is always such a pleasure to work with. They have an incredible selection of items (especially Chanel!) and Justin always goes above & beyond to make sure his customers have access to the latest pieces! This is definitely my favorite little shopping secret & can’t wait to visit Miami again to shop in store!
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November 2022 by Sofia Brito cavalcanti
Saleswoman very rude, mocking and with an air of superiority... I left the store horrified with such service! I would never step foot in this store again.
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July 2022 by D F
I wish I could provide zero stars. Complete FRAUD. I have placed several orders with the Webster and every single time the item I return is rejected as DAMAGED. Every single order. The company has cash flow issues, an inefficient retail and eCommerce "department" and is far from a luxury experience. This is my final attempt ever ordering anything with this company. I rather keep my business with other luxury retailers. Buyer beware.
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January 2022 by AL TROMBETTA
EVERYTIME WE ARE IN MIAMI WE SHOP AT THE WEBSTER BECAUSE I ALWAYS FIND HIGH END CLOTHES THAT YOU WILL NOT FIND ANYWHERE ELSE. THIS TIME A STONE ISLAND JACKET FOR $1,099. THE GIRL THAT WAITED ON US DALIA, WAS VERY HELPFUL AND SO NICE. I WAS VERY HAPPY WITH MY FIND.
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January 2022 by Robert Steven W
I don’t know why so many bad reviews of the Webster and the service. This is a great store and I have always had great service . I shopped this week with Myriam and she was a delight and super attentive. The have a great selection and the store is a delight
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January 2022 by poonam Kapoor popli
Best High end store but very pricey
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October 2021 by Natália Magalhaes
Rude staff! Worst customer service. Never again
