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May 2023 by Dat N.
100% satisfied with the customer service here. They make our pickup and drop off super quick and efficient.
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April 2023 by Jennifer Ogochukwu ALIGWEKWE
I had a great experience renting a car from this service through Costco. I think the Costco offers the best bang-for-the-buck for car rental and it proves itself again and again with the most aggressive pricing even in the busiest cities like New York Chicago Los Angeles.
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April 2023 by Clive W.
First, if you're gonna be hanging in south beach , Uber to your hotel, and hang out till you need to get around, then come here. Much cheaper than from the airport. This office is very very good, the staff is very helpful, it's not busy, so if you make arrangements for a car, pick it up here when you need it. This place will take very good care of you.
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February 2023 by Allison G.
Enterprise saved my vacation today, thanks to Christian and Michael (I think was his name, sorry). After Thrifty on 16th street did not have any cars despite a prepaid reservation, saying all agencies in South Florida were booked and there was nothing they could do, this Enterprise location confirmed availability and were simply kind and efficient to get me on the road as soon as possible.From prompt checkin to walking me to the vehicle, I was in and out in 10 minutes. They were kind, flexible and the office was much nicer than the other Thrifty office I visited in Miami Beach. And they didn't gouge me for a last minute rental! Will definitely look at Enterprise again in the future. Thank you!
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January 2023 by Joe S.
Awful experience l Did not have a good time here. Just wanted to rent a car with straight answers but I didn't expect it to get lied to.Edit : 1/18/2023 1:35pm ESTI emailed you guys my Information. I hope you are quick to reply there as you do here. I hope this just isn't for face and I hope I actually get some help Enterprise...1/19/2023 No ones one reached out yet I'm going to the BBB this is fucking awful.
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January 2023 by Ty R.
Christian was very helpful after my car accident and during the gap of time that it took for my new car to arrive.
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January 2023 by Maria K.
We were a walk-in and I don't think they are used to locals. Christian was very helpful, charming and made us feel welcomed. Prices were great compared to other places on the beach. I highly recommend this place or get scammed somewhere else on the beach. Thank you Christian for your excellent customer service!!
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November 2022 by Gaby R.
Whaooo, cannot believe this place doesn't have a 5 star.Those guys tried everything to help me.3 times I went to rent a car there.100 % satisfaction and plus my wife forgot herPurse in the car, after 3 days I went back,And they hold it for me.Not there fault if they don't have enough car for rent.Trust me , excellent customer service.Gaby
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May 2022 by Javier U.
I was disappointed with the LACK OF BUSINESS ETHICS they have here. My car was hit from behind and the party at fault's insurance was paying for the rental car at Enterprise. The car Enterprise provided me BROKE DOWN TWICE in the first 2 days. I exchanged it at the 1000 5th St Ste 100, Miami Beach location. Even though I specifically pointed out the insurance was paying for the car rental, they UNPROFESSIONALLY CHARGED ME. When I saw the charge on my statement they DENIED TO CORRECT THEIR MISTAKE or return to me the charge. I went several times and called many times with MARIANA, the manager, but she only kept saying she couldn't get a hold of her boss to resolve the issue. Finally after over a mth pf this bs, they responded they couldn't do anything. THEY SIMPLY KEPT MY MONEY!!!
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March 2022 by Lizeth C.
This is the most disgusting building I've ever been at, they have elevators that you need an access code to go to so tell me what happens if you come in with someone in a wheelchair and then the stairs smell like Pee, weed and mold they have no good management whatsoever no supervising very very irresponsible building makes the company look really bad if you can rent from somewhere else do it.
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March 2022 by Serena F.
Mariana helped us rent a car here. She was very helpful, answered questions for us, and had a big smile all while doing it! I would definitely recommended renting a car here! (Especially over Sixt rental around the corner it's worth the extra few dollars!)
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February 2022 by Jeremy P.
I cannot give 0 stars otherwise I would, terrible service , show up with a confirmation and they are sold out making up excuses that the lady on the desk she has to rent her own car It's a shame because coral gables location so impeccable We'll Thai location sucks like Much of the service on the Miami Beach area Totally clueless and careless putting up a fake smile
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February 2022 by Justin E.
Made a reservation for 10AM. When I arrive, I am told that they have no cars available. I did not receive a call or communication that my reservation was being canceled. I wasted money taking an Uber to this facility and they did not seem to care. Will not be back.
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January 2022 by Cathy D.
Girl in the front service desk today gave our reservation away because we were late and claimed there were absolutely no more cars at all on the lot to give to us so she told us she'll call us when a new one is ready. Pretty sure that's not gonna happen bc it's been hours by now and she said there's several cars coming back soon ok sure.
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January 2022 by Lia L.
They were so helpful and the staff is super nice. I recently got into a bad car accident and they were really kind towards me through the whole process. I didn't prefer the one car they had the day that I came for a rental so they let me come back and switch it out another day. They had it ready when I came in, so I didn't have to wait. Dion and Marianne, thank you!!!! You both were so nice and helpful. And Marianne was there again when I went to return the car. I was having a bad day and she was in such a positive mood. One month later, and she still remembered me. Great staff!
