-
October 2023 by M G
Terrible costumer service. I did the reservation through Expedia. When I arrived the guy that was there today around 3:30 pm -4:00pm was very nasty. I had the impression that he did not want to rent the car. He answer all the question regarding the hold on my credit of $1500 in a way that seems like I will end losing that deposit. Persons like him shouldn't be working in costumer services. They will put away costumers. I ended up losing the reservation and the money $163 because it was not a refundable reservation. I did not feel like I want to have the risk of losing that deposit. I do not recommend this place to rent a car, thanks to the person that was today. By the way I'm a professional of the healthcare, I'm not a tourist. My car just got broken.
-
September 2023 by Ross Xavier
One the worst experiences I had renting a car... they offer low rental rates but when you go pick up the car, they force you to add items to your reservation (for example $2/mile after 50 miles, $25/day for toll...). Stay away, rent from a reputable company and save your money and time!!
-
September 2023 by Marta S
We rented a car for one day three weeks ago. The experience was normal. But we are still waiting for them to pay the deposit back. There is no phone number to call, nor an email.
-
August 2023 by Targus
Scam Alert - I hired a Mustang from them while I was in Miami. They took the security money, but have still not returned it on my card yet. Called them so many times, but I think they have blocked me now as it doesn't go through anymore.Be aware people.
-
August 2023 by dasha kardosh
If I could give 0 stars, I would! This is the worst rent a car company I've ever rented from!My problems started when i stepped into their office.1. They told me that there aupposed to be a law for locals, that we have limited miles. I've never heard about that law, and I rent cars quite a lot, and on my reservation it said unlimited miles. So they told me I have to pay $25 if I want to have unlimited miles.2. I took insurance with the company i made reservation through, yet they said they cannot accept the insurance, and they made me take another insurance through them. So I needed to pay another $34 for another insurance.3. They took deposit of $500 and they said it will be refunded to me once I bring the car back. I brought the car back, checked it with lady, and now they charged me that $500 as well!!I can't believe what a rip off!!!
-
July 2023 by Cora E.
This has been my preferred rental place on the beach for years until now. I recently rented a car from them for 12 days. I brought it back very clean. They sent me a charge of $60 because they said it had trash in it. They also said pics were provided in the email which they weren't. Apparently someone took my car for a joyride after because the way I left the car was exactly the way I picked it up. The cars I've rented have never been super clean. Always dirt between the seats. I've never complained. I will not use them anymore since now they are running a scam business.
-
July 2023 by Val Gomenyuk
Took deposit, never returned it. Tried calling their number, and it's been disconnected.If it looks like a scam and quacks like a scam, then it's a scam.
-
September 2022 by Scott Davies
Good location, competitive prices and friendly customer service! Recently changed to new owners, Eddie was a stand-up guy and explained everything up front. Would rent from here again next time I'm in South Beach!
-
May 2022 by Chase Rogers
Grateful for the young lady at the desk for her service recovery, understanding that if you rent a car in Miami there might be some sand in the car when you return it. She was very friendly, professional, understanding, and easy to work with. Thank you!
-
May 2022 by TM
Hands down the best rental car service in Miami. This is a family business valuing their customers as opposed to the usual big companies while prices are comparable, therefore much better value for money minus the headache and frustration. Amazing!
-
May 2022 by Victoria Evangelista
They charged us 100 dollars for gasoline, when the car we rented only fit 40 dollars. They did not notify us that you would charge us for that gasoline when returning the car. They are scammers. They gave us terrible service. I do not recommend it at all
-
March 2022 by Florence HL
I had a great customer service experience with this company. The receptionst was professionnal and welcoming, and I felt that I could trust him quickly. I rented a compact car for one day. The service was quick, efficient and affordable for a high season Saturday in Miami. It cost me $95 everything included (insurance, taxes, highway pass). Plan some time in advance to drive around Miami because the traffic and the driving can be wild. Thank you Luis for this great experience and for being flexible with my return time!
-
December 2021 by Harun Yasar
Great service and very nice cars! Although I dropped the car later than planned, I didn't have to pay extra! Very friendly and courteous employees! Would very recommend it!
-
November 2021 by Harun Y.
Great service and very nice cars! The employees are super friendly and courteous! very recommend it!!
-
November 2021 by Earl Felter
Great car rental service,friendly employees and the owner as well. I was a few hours late dropping off the car due to some last minute shopping ? but he did not charge me extra. I would definitely recommend this car rental to my friends and family.
