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November 2023 by Lori D.
Beware of the gift card situation. Bought a $50.00 gift card from this Publix and when i went to use it -- said there was only .99cents on the card. Went back to Publix and after a huge long story about cards being hacked and others having the same problem -- they declined to refund or replace the card. So I lost $49.01 in this scam. Also not sure why there's never more than one cashier during the busiest time. LOADS of employees hanging around the customer service counter and standing around, but no cashiers. If you order a sub from the deli online make sure that you don't arrive on time because it won't be ready. Ever.
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October 2023 by Kirenia M.
The service can use some upgrade. This has been our Publix for the last 6 years and that's in my opinion their main flaw. Deli department has improved a little bit, food quality as well, however the cashiers can use some customer service training, specially one name Lydia, if you need to ask for something don't waste your time, she ain't good at multitasking or helping. Others are awesome but customer service should be excellent specially for a Publix
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August 2023 by Lee M.
I have been shopping here for 19 years and this store has gone from 5-stars to 1-star. (My last review in 2019 was 3 stars).So much wrong with this store.--First, parking. The garage is always jammed with non-customers (I see them leaving with their yoga mats or coming back from work somewhere. So we regular customers have to travel up to the roof level and park in the hot sun or rain. Lighting is awful. Health and safety hazard. --Only one hot, slow (hydraulic) elevator. The second elevator has been broken for WEEKS. So long waits. The old escalator, which was out of order half the time, has been torn out and a new one is being installed, maybe next year. I never see any workers or progress. Older people have problems with the stairs. This is like third world country stuff. --Prices are outrageous. I mean $1.01 for a single lemon? 75 cents for a lime? $3.35 for a pint of half and half? Trader Joe's is cheaper. Whole Foods is comparable or a little lower on produce and meats. I used to do 100% of my shopping at Publix, but now maybe a third? I've added Costco, Aldi, TJ's, Fresh Market, and Wal-Mart to my list of [preferred stores. --Service can be slow especially at the deli counter which I now avoid. Only 3 of 6 self checkouts working today, no express line, and regular checkout clogged. --Since the pandemic they seem to have cut back on the number of items they carry, so often have to go elsewhere or order from Amazon Fresh.--Overscans seem more frequent. I hope management can get this store fixed. Shame to have such a potentially nice store nearby in such an awful state.
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June 2023 by Scott H.
Mostly this is an ok Publix, but I had a negative experience with an employee today who should be reprimanded. I was looking for items in the frozen food case. He was nearby mopping the floor. He suddenly shouted "you can't be there, I'm mopping up water. Do you want something out of there?" I told him I did and he again rudely shouted "what do you want? You can't stand there. Tell me what you want!" I told him and he grabbed my items and threw them into my basket. As I walked away he turned to me and said "you can't just go there" referring to the freezer case. I responded "I can and will go there if you expect me to do my grocery shopping. That's why I'm here! I walked away.What ever happened to "be careful of the water on the floor?" Can I help you with something? Here, let me get that for you? That's the type of customer service we should expect when spending our dollars to pay that employee's wages.I'm getting so tired of bad behavior being rampant and tolerated everywhere. People need to be held accountable for bad behavior, rewarded for good service, and trained in good service. I hope Publix reprimands the employee who was mopping up water near the frozen food case at about 3:00 this afternoon!
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March 2023 by Tracey E.
Supermarket is great. Pharmacy is really poor. There is only one pharmacist, and if you get there to collect medication that's just been prescribed and he has gone on break... you will have to stand around waiting for him to return. Been told it will be at least forty minutes. I have a sick child, there is no point leaving and returning, I will have to stand here and wait. This would not happen at a CV's or a Walgreens.
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March 2023 by Tony M.
This is a horrible Publix . All the managers are rude and unfriendly, the prices are outrageous. The deli dept is the worst department in the store, the employees are very rude.
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March 2023 by karen k.
Some of the best specials around. Get their card and start saving. Bakery, produce and staples for vacation travel is a must.
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November 2022 by Michael P.
I love Publix, but don't try to get a sandwich made at this location. It's like the people that work at the deli don't want to do anything. You have to wait 30 minutes per sandwich. They are just lazy.
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September 2022 by Bianca G.
I remember there was young employé named alex that was very helpful , helped me find a product i was missing and i also saw him helping a elderly woman put groceries in her car , he welcomed me to publix and was a very fast cahier honestly was amazing and saved me time to go home to my kids :) "thank you alex" hope to see you there again.
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August 2022 by Austin F.
Illiona in the deli was amazing, friendly, and patient. She made me the best sandwich I've ever had at a grocery store, she deserves a raise. Best Publix in the area.
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August 2022 by Sarah P.
Wow what a building, totally innovative and very Miami inspired. It almost looks like a cruise ship from the outside. Sleek and sexy and located in the Sunset harbor part of Miami Beach and right near the Maurice Gibb Memorial park (see my other review).
