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March 2024 by Isabella Paz
I went in I exchange a ring I bought from them a few ago cause two of the stones fell out, first off the sales lead girl who was helping me had an attitude after I told her I wasn’t buying anything just exchanging a damaged item. She snatched the ring from me and walked away to get the ring came back and handed me the same ring I gave her with the missing stones and told me all set, I explained how am I all set if it’s still missing stones? She went back brought me a different ring similar to mines and told me I’m good to go I once again told her I’m not all set cause it’s not even the same ring and she kept telling me it’s the same but I know for a fact it’s not because the center stone of my ring was bigger than the one she gave me, she once again went back to get me my correct ring finally! But she didn’t even enter it into the system on my account like the other sales associates do when I’ve had a damaged item she said she’s not allowed to enter it when it’s damaged. This location has gone down hill I won’t be going back. This is my second issue with the same girl. I wish I got her name cause she needs to be taken care of
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March 2024 by IRMA CARVAJAL VILLAMARIN
Cute and wonderful to choose from
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January 2024 by Carolina De la cruz
Good service
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December 2023 by Rocio Taboada
It's 10:10 am and the store is closed.
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December 2023 by Esther ACh
I love it and especially its service, I'm sorry I can't remember the name of the person who helped me since I arrived at the store, but I'm very happy and it made my purchase easier and more expensive haha ? happy people who love their work and do it well.??
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November 2023 by Victor Manuel Lorenzo García
Excellent service from Flor the assistance manager. Super friendly and attentive. Many thanks to her for her work.
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October 2023 by Vanesa Traverso
Excellent!
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September 2023 by su clavelito
I shop at this location a lot I went in to buy the new marvel charms and i was being helped by a man at first but I think he was still fairly new but she was really sweet and really helpful but then this other girl who I’ve never seen before started helping him cuz I asked him about student discounts, I didn’t get the girls name but her tag said sales lead and she told me for marvel student discounts don’t apply but yet I’ve always used my student discount on everything I buy so i don’t know why she told me that. Unless the student discount policy changed and I didn’t know but she had an attitude about it when I brought up the student discount. I will not going back when she’s there.
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September 2023 by paul johnson
Pretty poor customer service. Very disorganized when the store is basically empty.
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July 2023 by Chris Graham (Chris)
Customer service was 1st class. Friendly and very helpful. So glad we stopped in to get a gift for mum....and start a new bracelet. Thank you from Scotland. ???????
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July 2023 by DJ BLAKE COLE
I stopped in to get my ring cleaned, I’m not sure why the girl wasted my time. She went to the back for less than 30 seconds and came back with my dirty ring.
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June 2023 by Jonson Gil
Disrespectful to customers, they made us accept a larger bracelet and that we could change it three days later, we returned to the store on three different dates to finally tell us that they definitely can't make the change anymore and we have to keep a bracelet that we will not useDo not deceive customers in this way and more a store than one thinks it would be in the products it sells
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June 2023 by Mary Acosta
Vanessa was in her second day , so glad I got to meet her, she was able to help me a lot.During the whole process she was kind.Been there a few times and this was one of my best experiences, I also visited a week ago which was also a very pleasant experience, I don’t remember her name but she helped me choose a gift (earrings and ring) Both of them were very friendly. I’ll definitely be back !!!
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January 2023 by Geraldine Cubillán
Julieta was amazing! Super patient and caring. I came to change a damaged ring and she was very nice
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November 2022 by Arch. Carlos Jácome
Nice place and excellent customer service ?. No parking