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March 2024 by Phoenix Rice-Johnson
Overall I was disappointed. We paid extra to stay in a suite. The sofa bed that came with our suite had two large red stains on the cushions that looked disturbing. The bathroom was extremely small. When we went to the beach there were no beach towels even though staff assured us many times that we would get beach towels. And as an FYI, the pool area plays loud techno all the time. It was also very crowded. I was hoping to read and sleep by the pool, but the music made that difficult. The staff person who helped make up the sofa bed was kind.
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March 2024 by MÔNICA CORRÊA
Elegant and casual hotel, I felt very comfortable and pampered by the staff. Top swimming pool with perfect ambient sound, a few steps from the beautiful Miami sea, sun loungers and beach service. All the best and to top it off, I forgot my wallet in the safe and Jeremy from reception ran after it, with the utmost dedication and even put it in an Uber to send it to where I was, so I didn't even have to go back. A darling. Just praise for him :)
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March 2024 by Negro .-
They don't clean the rooms regularly.Beach service (towels, etc.) starts late, long after guests go down to the beach.The pool runs out of towels if the hotel is ½ full…Is it really 4 stars? The price yes, without a doubt...Rooms: They do not clean (clean, replenish) the rooms regularly
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March 2024 by Mauricio Baeza
Rooms: Muy cómodas y silenciosasNearby activities: Muy centralSafety: Es seguro y mucha vigilanciaWalkability: Se puede caminar con tranquilidad por las calles de rededorFood & drinks: Comidas y bebidas muy buena
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March 2024 by Anthony Cenno
Amazing.
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March 2024 by Eva Otero
I love staying here!!!Rooms: The room is super comfortable!!
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March 2024 by Mathilda Johnston-Jones
Location was pretty good but aside from this, the hotel is below average for the price. The worst thing about the whole experience is they took a “holding deposit” from my card which they still haven’t released despite having already paid the full amount in check out. When I called they informed me it takes 30 days to be released after check out, but they never told me this at the time and so I am unnecessarily £2.3k down. BEWARE!
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March 2024 by Chetan Surana
I recently had the pleasure of staying at Nautilus Sonesta Miami Beach in March, and it was an absolutely fabulous experience. Situated in the heart of South Beach with a stunning beachfront location, the hotel offers breathtaking views of the ocean. I opted for the king oceanfront balcony room, and it exceeded all expectations with its incredible vista.The hotel itself is a masterpiece, adorned with tasteful art and lush greenery throughout, creating a serene and welcoming atmosphere. What truly sets Nautilus Sonesta apart is its exceptional customer care and service. Every staff member, from reservations to housekeeping, exemplified professionalism and hospitality.A special mention goes to VIP manager Alexis Margulies, who went above and beyond to ensure our celebration was unforgettable. From assisting with room selection to arranging thoughtful decorations and travel arrangements, Alexis truly elevated our experience.The beach service provided by the hotel was impeccable, offering everything from comfortable chairs and umbrellas to gourmet food and beverages. I couldn't have asked for a more relaxing and indulgent beach getaway. I wholeheartedly recommend Nautilus Sonesta Miami Beach to anyone seeking a luxurious and memorable stay in South Beach, and I personally cannot wait to return.
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March 2024 by Ralf Schmitz
It's much better in Miami for the price. Very small rooms, but also clean. Breakfast and restaurant for breakfast are great. The pool quickly overfilled. The Nautilus' own beach is highly recommended and a plus point is that sun loungers are already included in the room price.Rooms: TinyWalkability: Everything is super easy to walk. Ocean Drive. Lincoln Road etc. Reachable in a few minutes
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March 2024 by Frank Goetz
Good location, three minutes to the beach. Staff tried hard, prices, as is often the case in the USA, are disproportionately high. Hotel overall noisy. Doors slam, you can hear everything and everyone. The main problem is the massive construction noise from next door. No relaxation…
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March 2024 by Remington Hogan
I attended the Insomniac pool party for Miami music week to see my favorite DJ Matroda. Little did I know I was going to be charged $95 dollars for a vodka redbull, a shot of contreau, and 2 green tea shots. 95 dollars! I get it, this is Miami , experiences are expensive, but after waiting in over an hour to get inside due to inclement weather, then only let us inside for an hour which I believe was to prevent attendees from getting their refund. But 40 dollars for two green tea shots? Then had to wait 40 minutes to even receive these shots? After I also tipped $20 ?? I work in the industry and this is insane, and honestly criminal. This is not hospitality and as a guest I felt I was taken advantage of, Miami Music week or not, if it’s going to be expensive give me decent alcohol and get me my stuff in a timely fashion. How are you going to charge $95 for a green tea shot? Then have me wait 40+ minutes to get them? Unacceptable
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March 2024 by Zac
Attended an event here and it started pouring rain with thunder and lightning. After announcing over the loud speaker to evacuate to sheltered safety, telling us to go in the hotel, we were then blocked from entering the hotel and forced to exit through one single doorway leading everyone to the ocean while it downpoured. Security was extremely rude and unhelpful in an emergency situation. Hundreds of people forced to move toward the beach in a tropical storm. So severely mishandled and extremely unsafe.
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March 2024 by Brittany Gibson
The “night” manager, Asia, is absolutely the rudest most unhelpful person I’ve encountered. Working in hospitality for over 10 years I’m shocked she could be of such position.
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March 2024 by Kayleigh H
Thank you to Jeremy, Philip, and Moses for a perfect beach club/pool cabana experience. My husband and I highly recommend visiting the Nautilus Sonesta and look forward to returning.Walkability: Perfect location in South Beach
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March 2024 by Letícia Alves Rodrigues
Hotel with great structure. Beautiful and large swimming pool. Located on the beachfront, there is beach service with chairs and towels included in the resort fee charged. Super well located. Beautiful and spacious room. Modern and clean bathroom. Parking at a cost.Rooms: Large room. Bottles of natural water and coffee capsules available free of charge.
