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February 2024 by C F.
Gorgeous store Fantastic location Quality products The makeup and innovation in the KIKO Milano cosmetics is top notch. The seasonal collections are fantastic. I have visited The KIKO stores overseas and the staff are ALWAYS wonderful. After all, they are there to sell and help. Crazy I know. This concept seems to allude a majority of the staff at the Kiko Milano Lincoln Road location. A majority of the staff at the Lincoln Road location - terrible, awful, really really bad customer service (save for the beautiful black girl at the register with the million dollar smile and personality to match). The big sasquatch with the really thick accent is horrible to deal with. Her indifference and bad attitude are projected from the moment you see her. Miserable. Someone needs to tell her she is SELLING cosmetics not air or water. No-one needs another lipstick or eyeshadow palette. Seriously! The other one with the bleach blond over processed hair and the dark black roots is equally as miserable. You really don't want to ask her for anything. Excuse me do you mind telling me where the makeup remover is or should I just go play in traffic?! She might just say- go play in traffic. Yikes! I don't know what else to say. Perhaps, retraining? Demerits for customers who walk out because they can't deal with these two losers. The store is kept immaculate. FLoor is clean, stations are well stocked and clean. You will walk out with gorgeous makeup but not a warm fuzzy customer service experience from this lot.
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January 2024 by Dee Weisman
This place is GREAT! the best make up, great price, stays on all day!Blanca, the manager, was so helpful. She directed me to the correct products, showed me how to use the product to my advantage and provided Fabulous service. Thank you Blanca!
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December 2023 by el chino
Very bad service , the attendant was very rude on the night of the 23 of December. When my sister and my mother ask for some Kiko items not in the store the attendant send us to Macys store or Sephora sarcastically told her is better to go to another store , need to be retrained. Cashier was nice and professional retain the sale. I have work in a retail business as a manager , someone with a bad attitude should not work in the store driving customers out , bad service one star . I will not recommend to shop here and will direct to another place⭐️
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December 2023 by Magda The Realtor
Terrible service from Mariela Rodriguez at Kiko Miami/Lincoln RdI’m surprised she is the assistant manager.Love the products not the attitude!
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November 2023 by Bruna Vieitez Sanches
I love the quality of Kiko’s makeup, the prices are more competitive than Sephora.
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November 2023 by Ninoska Aranguibel
Unfortunatly the sales associates are not "paid one minute of overtime"; therefore the doors close 5 min before their schedule making it impossible to purchase. What a shame; products are good but customer service is horrible
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September 2023 by G R
There are 20 minutes left until they close, and they already had the door closed and cleaning with clients inside, when an employee was going to enter she closed the door in my face and turned her back, Kiko I think your employees are very rude and impolite. I will never buy from Kiko again and I will not recommend it to any friend. It was a tall, dark-haired girl.
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September 2023 by PABLO LLOREDA
We came at 7:45 pm and their employees decided to closed the store 15 minutes earlier. It’s a shame their employees don’t respect the store hours, which today Sunday is until 8 pm.
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August 2023 by Shelagh Wong
Amazing and very helpful staff, great selection of products at reasonable prices. Much more friendly than Sephora
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July 2023 by D M
I have never received a refund for returned products. I actually got charged again and they were not able to resolve the issue. The result of visiting the store is double charge for products I do not have.
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July 2023 by Arodi Ramirez
Service is very professional and prices much much better that high end brands for great quality products
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May 2023 by Enrico Zanon
I’m so happy !I had the nails done so amazing!
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May 2023 by Mariela Rodríguez
Best place to buy makeup. The team was very helpful!!
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March 2023 by JennyLeigh
I made a purchase in the store. The staff is amazing, very knowledgeable Mariela did a great job helping me. Sara as well was wonderful and so patient. The entire staff was very warming. Def recommend!
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February 2023 by Jennifer Rivera
I made a purchase in the store. The staff is amazing, very knowledgeable Mariela did a great job helping me. Sara as well was wonderful and so patient. The entire staff was very warming. Def recommend!
