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March 2024 by Amy M.
I was told by a friend this was the best option to go have my watch repaired. I went this morning, Rich helped me. There was a tiny part of my watch strap that fell out which made it impossible to secure the strap to my wrist. I had found the little part so I brought that with me and the watch maker repaired the watch in less than 10 minutes. They were very helpful. Amazing customer service. And, if you want to buy a watch they have a great selection including many luxury brands (Rolex, Cartier, Hublot, IWC, Bvlgari, etc)
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February 2024 by Sabrina Z.
The weirdest retail place I have ever seen, this short old guy I assumed is the owner screams off the top of his lungs and curses his employees that in turn are rude to you. Bad environment altogether. Felt sorry for the workers there. I just needed a battery change and it was quoted something like $100 bucks. I walked away as quickly as I could.
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January 2024 by Gabriel M.
Don't bring your watch here if you are trying to sell it. They will low ball you and try to take advantage. Especially if they think you have no knowledge. Do yourself a favor and go anywhere else except here.
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January 2024 by Peter E.
Rip off. I needed a battery for my watch. I paid $100+/- for a battery and then they told me my watch was slow. So they demanded $800 to service my watch. I paid about $900 and the watch stopped working after three (3) months. Total ripoff.
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January 2024 by Jhera G
A friend of mine recommended *********** to me, as I wanted to sell a couple of Cartier Love bracelets that I no longer wear. I spoke to one of their sales associates over the phone and set up a day to come by the store. I brought in my bracelets and really was a seamless transaction. ********, the sales associate who helped me, was very friendly and not pushy at all. What she offered me, I thought was fair, and I left a happy customer. I now know where to go if I want to sell again or even to buy a timepiece or nice piece of jewelry as they have a sizable selection.
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December 2023 by Anthony D
Today I purchased the fourth Rolex watch from *********** , and as usual it was a wonderful experience. ******** is always so helpful ; the staff are always pleasant. Over the years Ive purchased watches and jewelry, for my daughters. *********** also repaired/ serviced my grandfathers ******* pocket watch ,and my fathers Omega wrist watch that was his wedding gift from my mother in ****. They do it all and do it well , always.
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December 2023 by Alessandra D
I recently purchased a Rolex from ******** and she was absolutely incredible throughout the entire process. I highly recommend *********** for all your luxury jewelry items. See you again soon!
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December 2023 by John G
I have been doing business with Gray and Sons for 10 years. I have bought, sold and repaired my valuable watch and jewelry items with them. I have always got great value The last time I sold to them, they offered me $3,000 more than any other jeweler/buyer offered me for my ******************************* flatware and for the Cartier watch my mother left me. Their repones are quick and professional. They were committed best in class service. They get a 10/10
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December 2023 by Martha C
G&S is a special store for anyone looking for a unique jewelry piece or a collectors watch. My husband and I had the pleasure of designing our own custom wedding ring. It was an easy experience through and through when we were truly celebrated and treated like family. I would recommend G&S for any jewelry and any timepiece repairs, as I have also had them take care of my family heirloom. It was completed in a timely and very professional manner. I love G&S from afar and I entrust my collection to their care for over a decade now. I also recommend them to my extended family.
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December 2023 by Daniel F
This year alone I have made many purchases also I bought a ***************************** emerald ******* ring and Rich has been very helpful every time I have been at *********** also I've been going to this location for some 29 yrs I purchased my first 2 tone ******* dial Chaumet and have always visited the shop there after and **** has always been helpful with my current purchases
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December 2023 by Steven C.
Viktoria was the best assistant one can hope for. She picked up on my taste , kept the numbers within my range and we got the best jewelry I wanted. Great place !
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October 2023 by Javiera Munoz
We came in and were instantly welcomed in by Viktoria who was very kind and professional. They have serviced two watches of mine (oris and Rolex) and the service has always been impeccable!! Fully recommend coming, everyone is very friendly ?
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September 2023 by María S.
Great place to buy jewerly . I highly recommend them everyone is very professional and nice .
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August 2023 by Jeff ketay Ketay
I had some estate jewelry for sale a number of pieces and contacted Gray and Sons from their advertisement on the Internet and was happy that I did. The company is run like a well oiled machine and are the most professional and down to earth group I have ever encountered in my life. I have never seen a group work so well together! Jackie March who I talked to originally upon receiving the jewelry sent to them was a very professional and knowledgeable stating she had been with the company for 20 years! In working on finalizing the deal I had the honor of speaking to the owner Keith Gray,what a great guy so down to earth and a expert in his field,the best I have ever encountered! Easy to talk to and a great listener. Keith was a gifted communicator who talked to me in a non can descending way that made me very comfortable and I knew I made the right choice in class contacting Gray and Sons! I recommend to anyone who has estate jewelry to sell to contact Gray and Sons and you to will experience the same professionalism that I did. Mr. Gray thank-you for taking time out of your very busy schedule and talking to me it is an experience that I will never forget! And to Jackie March what a great job to have working with Mr. Keith Gray for 20 years! Thanks again for your time! Jeff Ketay
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August 2023 by Sami A.
Quick and efficient service. Greg was a huge help from start to finish, he made the process a breeze.
