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February 2024 by Jay
**Pros:**- Efficient and prompt check-in process.- Courteous and accommodating staff.- Well-maintained and sanitary guest rooms.**Cons:**- Uncomfortably cold lobby area.- Unconventional presence of a DJ within the hotel premises.- Occasional challenges in obtaining fresh towels.Overall, the establishment provides a satisfactory experience, with the exception of the aforementioned towel issue and the potential for overcrowding.
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February 2024 by Mary Dauth
I loved staying at this hostel! The host Alvin is always super friendly and ready to help. He will always help you with any question you have. Definitely go to Alvin or Lee if you have any questions. Lee the manager was also great person to ask questions. Over all the hostel was clean and very kind to stay in. I will be back!
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February 2024 by ignacio fonseca
The points to improve are security, cleanliness of the rooms, and common facilities. As for security, there is no access control either through the main door or the back doors. I understand that the Generator can be accessed from the Freehand hostel, as well as people who are not staying at the hostel to use the bar. People belonging to each hostel should be able to be identified with bracelets. Likewise, regarding the cleanliness of the rooms it was not the best, as well as the organization upon arrival to ensure that the beds are prepared and each one with its respective towel. Lastly, and not least, I understand that the captive customer is sought with respect to consumption in the bar/restaurant, but something that would greatly attract guests would be the possibility of having a small room with a microwave and electric oven, with some dishes and cups.
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February 2024 by Valentina Petracca
The shared room for 4 was large and comfortable. The cleaning was ok and the staff very friendly. I
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February 2024 by Freidder Sanchez
Excellent attention and quality service.
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February 2024 by Alexia Chow
Excellent service and even more so the staff, Mr. Lee, explained to us in detail the processes and events at the hotel. The hotel is very friendly and comfortable around the place.Safety: The safety of the place is the best as long as it does not harm the surroundings, does not affect the place and does not disturb others in its surroundings.Food & drinks: The food is very good, now if you want something different, there are stores that are close to the hotel and you can buy food and drinks to suit your needs.
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February 2024 by Illiana Falkenstern
Update 2: Guy who checked me in is now working the desk. I asked to have proper towels sent to the room today. He was apologetic and normal. Also told me beach towels had been available and stored behind the desk. I guess the woman last night was too busy FaceTiming and not answering the desk phone to grab one for me after my 2 trips there. He gave me a beach towel this morning, so at least I’m covered if housekeeping forgets. It’s unfortunate how one unhelpful person can put such a negative spin on an otherwise minor challenge.Update: 90 minutes later, towels arrived. Hand towels, because the large ones are all gone until tomorrow. I used my sheet to dry my body, and the housekeeper replaced that with a dry one for me. I mean seriously. On what planet is this normal?! You don’t have adequate bath towels for guests!? No words.The facility is adequate but I’ve now been waiting 40 minutes to get a bath towel. The towels were removed from my room and not replaced during cleaning. I tried multiple times to call the front desk before going downstairs and asking in person, 40 minutes ago. After 35 minutes, I tried multiple times again to call the front desk. No answer. Again, trekked to desk and reminded the staff that I needed a towel to get ready for bed as I must be up at 6 am for travel. I asked if I could wait at the desk while housekeeping was paged so I would not continue to wait with no resolution in sight. I was told no, the housekeeper can only go room by room. The customer service in Miami is pretty abysmal compared to Chicago, but this takes the cake. So here I am, sitting in my room I paid for, unable to use the shower or sink to do my business, because I have no towel and no idea when one is coming. This is my second time staying here and wow…. Big downhill slide. Will not be staying during my next trip to Miami.
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February 2024 by Marcelo Uliarte
Florcía's service was excellent, attentive at all times and very friendlyRooms: Very comfortable and comfortableSafety: Hotel and safe area
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February 2024 by Alejandro Varas
Very good place, excellent, all the service, also location, also excellent rooms and very good, the flower girl who took care of us, everything was excellent.Rooms: very nice room, I loved everything!Nearby activities: of all! I love allSafety: very good security, I could be very quiet all day
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February 2024 by Melina Barrios
We went to eat with my husband, and we really liked the place, in addition to the fact that the food was very delicious and above all the person who served us that day, Florencia, was very friendly, helpful and attentive to our needs, I highly recommend it!Food & drinks: Very delicious food and very cold drinks
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February 2024 by Natalia V
We loved breakfast, in a beautifully decorated environment.The server Flori, charming, suggested different delicious dishes.Very comfortable room and beautiful view.Lee at reception, very friendly and helpful.
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February 2024 by Sam Paul
Alvin at the front desk was extremely helpful in resolving an issue I ran into on this work trip.I frequent the Miami Beach Generator and usually stay in a 4-person dorm.But this time I tried for the 10-person dorm for the first time and had a very unpleasant experience with another guest who was passively aggressive and rude. The guest was confrontational with me and threatened to “kick me” if I woke up at 5:30AM for the conference I’m attending a couple streets over. The guest was acting hostile and I wasn’t sure if I could be around that energy so I immediately went back to the front desk and told Alvin about what had happened in full detail.He was able to resolve the issue and moved my room to another part of the Generator. Helped me with my luggage which was really sweet of him.Overall the hotel is designed really well and the pool is nice. The ambiance is great and love the communal spaces. Walking distance to the beach and other bars and restaurants.
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February 2024 by claire van
Amazing stay at GeneratorVery clean and super well locatedThanks so much to all the staff especially Salaneh for her kindnessI highly recommend this
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February 2024 by Daniel Munoz
Second time at Generator and this hotel is definitely excellent.Solan, from the front desk answered all our questions and definitely made our stay at the hotel pleasant, recommended ⭐️⭐️⭐️⭐️⭐️
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February 2024 by Gi An
●● THEY PLAY LOUD MUSIC AT 6 40 AM!!!! ●●●● their AC is central controlled at 62F!! (16C!!) Why cant we change room temp!! Employee wear winter coats at lobby!! ●●I cant sleep for freezing temp and loud music!!!They turn music so so so loud all day long... my room has speaker right below the room n they play till so late night.. then i woke up at 6 40am by their loud music again. I complaint n they didnt do anything. If u want to relax, be away from here.
