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October 2023 by Karla Silva
This is the flower I orderd on the website versus what it was delivered. I thought it was very disrespectful of not even calling me to let me know. The lady I spoke with said sorry and she didn't called me because it was busy and if wasn't these red flowers they wouldn't deliver flower. Why she didn't call to give options as I coild buy a larger platter or something else but they wanted to make money based on a fake adv. Just watch out when you buy and call them to make sure they are doing what they are supposed to.
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November 2020 by Chris Diaz
These guys ruined my valentines day. I did not recieve the order i had placed which they of course charged extra for valentines. Was on hold for 30 minutes with customer service, never responded. I never received the order and they never followed up on missing order, still have not received my refund.
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November 2020 by Erick Dominguez
I ordered for valentine's day ok it was on valentine's day like at 8am expected to get it delivered atleast by monday since it was a last minute order but its Thursday and my wife still didn't receive anything I called and left messages and I still haven't even recieved a email but they sure did manage to find the time to collect from my debit card
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March 2020 by Ingrid Parra
The worst.Ordered for valentines day, and it was never delivered. I called many times and no answer! They ruined the surprise. Do not waste your time ordering from this company.
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February 2020 by Mashu Duek
I ordered a delivery for Friday, Valentines day, that never made it, although they assured me over the phone that it would make it in time. It is now Wednesday and I still haven't received a reply from them. They claim to be very responsive via messages as well, but they are exactly the opposite, very unresponsive. Two thumbs way down for a company I've used successfully in the past. Do not recommend anymore.
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February 2020 by Susana Alfaro
This place is a dam joke !!! And so is their customer service !!!! I will never order from this place again!!! Me and my sister order edible arrangements for my mother on Valentine’s Day 2-14-2020 to get to her job the next day Saturday the 15th , they never came to her and apologized and said they will deliver that Monday coming up . Never came!!!! We called to cancel the order for days no one answered the phone! So unprofessional! Callled customer service for what ????? They are unprofessional as well ! They told us they had to give the store 2 days and if they didn’t answer they will refund the money, still no answer it’s been ten days !!!! And still nothing now they are saying if they refund us the money it will take up to 6 weeks !! This place is insane they should close down! How are you going to tell me I need to wait 6 weeks for a refund that was your own fault !!!! I’m so done with this company period ! I hope they close down
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February 2020 by Kevin C.
I have never been so let down by a business. I placed an order feb 12th and my card was charged right away. Come feb 14 the order was not delivered and still said that it was received but no other information. I've been calling this branch since Friday at noon and I've been sent to voicemail every time. I was able to reach out to 2 different edible arrangements locations and they gave me the customer service numbers. I was on hold for an hour and then it just hung up without speaking to anyone. This is a terrible location and has 0 customer service. I would suggest not wasting any time or money with this establishment.
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February 2020 by vince james
I am genuinely a customer that felt disrespected and utterly hurt due to the lack of service I received today. I placed an order with this particular store back on February 12th for delivery to my Valentine's Day. As per the T@C's deliveries can be delivered as late as 9 pm. However, my Valentine has not received the order. I look on the tracking order status, and nothing is telling me a timeframe as to when the recipient will receive the order. I would like to let people know that this is an excellent example of companies not fulfilling their promise to their customers and people should not EVER do business with this store again. The worst Valentine's Day ever!!
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February 2020 by Bryanis Martin
Best customer service in Miami! They take their commitments seriously and truly care to make someone’s day special!!
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January 2020 by Kris Kid
Damaris was great. Beautiful arrangement of chocolate dipped strawberries, apples and bananas for only $20! Great deal and fast service! Took about 15 minutes, enough time for us to walk to 7-11 and back.
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January 2020 by Marisa L.
Please don't use this location. I ordered a birthday treat and two balloons for a friend. She never received the balloons and I only found out from the picture my friend sent me. I spent $10 on balloons that were never given and no one called to inform me of this. Even if they ran out of balloons they should have called. I felt hustled. I called the company customer service (they reached out to the location) and then called the location after hearing nothing back. They never called to apologize or issue my refund for the expensive balloons that were never given. It wasn't until I called the company customer service again that a refund was issued- and still heard nothing from this location. I usually love Edible Arrangements and still do but just use a different location unless you want to feel hustled, too.
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December 2019 by Susy Molina
so after a horrible birth experience, I was gifted a box a mixed dipped fruits that was amazingly delicious. It definitely made my day. Loved it. Thank you soo much.
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December 2019 by MIA17BiX
Great staff, Great Service, Clean Place and Everything Freshly Made. Plus The Fact That They're Located On South Beach. Them Smoothies Are Everything.
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December 2019 by NXV productions
Placed an order for 2 platters and 2 arrangements & I was scared they were going to be late but the delivery was perfect timing. The driver was super nice! Everyone loved it. Good Job edible south beach. I’ll be calling you for the holidays.
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December 2019 by Mia X
Loved the arrangement! Fast and timely delivery service was a plus! The staff was courteous and everything was delivered as expected. Would recommend this store to anyone!
