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April 2023 by Elio Rf
Here is a worker named Hugo, who because he did not see activity on my account closed it, delaying me in my daily chores, he should be thrown out on the street for being incompetent.
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April 2023 by Garza
Never open a business account here. The most anti-business banking in the country!
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July 2022 by Fred Garcia
Never open a business account here. The most anti-business banking in the country!
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May 2022 by Cristina M.
Have been with the bank for over 20 years. Honestly have not changed banks due to the inconvenience of having to change my account number to all my billing information and direct deposit. However, this bank goes against federal banking rules. This bank does not protect its consumers from merchants. This bank functions as if it was still in the 20th century. Online banking with them is garbage. Employees are clueless. I have had my last straw with them and finally decided to leave. There is no purpose in banking with them, if you're looking for a small bank, go to a credit union. If you have an issue outside of working hours which is on the weekends and past 5 PM on weekdays, you were basically screwed. They are constantly blocking your transactions with no reasoning behind it.
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May 2022 by Hecnis Oropeza
Worst costumer service ever. Silvia Martin is kinda racist and not helpful at all
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March 2022 by Infor Mation
ABSOLUTE WORST BANK IN THE NATION, AVOID AT ALL COSTS. We have 4 small business accounts and will be moving all of them this month as they are incredibly difficult to work with, ask for nonsense, have HORRENDOUS in branch customer service and are an overall joke. We will be reviewing for every account but if I can save 1 customer from this horrible company, I'm happy to save you the headaches.
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March 2022 by Eduardo Rubaja
I m a former customer.The mortgage customer service is horrible,Very bad trained and sometimes also rude..It had to send a documrnt many times until today no one explained to me what exactly they needed and try to help.VERY UPSET .
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January 2022 by Tima Caraus
Great bank for business and very friendly stuff, always a pleasure going there.
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September 2021 by Chauncey Copeland
Our condominium has an account at the Miami Beach City National Bank of Florida located on 41st Street. They provided an excellent customer service experience in their clean, modern facility. Iveth, one of the tellers, was friendly, helpful and efficient in processing our somewhat cumbersome deposit. She made what could have been a difficult process, a breeze.
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August 2021 by Maghnia sabri
Second time dealing with the same person very rude, unprofessionnel, and very disrespectfull !!
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June 2021 by Roy Summersett
Excellent parking.A cool calming atmosphere as soon as you open the front door.Very rarely a line.Pleasant attitudes from all the staff.I've been using this bank for close on 20 years and I love itand the staff.
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May 2021 by Lazaro Gorrin
Malísimo servicio y más por parte de la gerente o Manager, que es una persona horrible,hipócrita,de verdad que no recomiendo ese lugar para nada!!!!
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December 2020 by Lisa R.
I have (had) a small business account at this bank. Earlier this year I had written a check to a contractor. They mistakenly cashed the check I wrote for a thousand dollars more than it was written for. When I realized the error and called them... they said that because six months had passed there was nothing they could do. Check was written very clearly. They even admitted it was their error.
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September 2020 by Arlette Molina
this review is for the ATM. Takes forever to do a transaction, i almost got robbed waiting. Also, you cant make a deposit of more than 1 check and also, you have to put your pin many times. The worst atm ever.
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July 2020 by Alexa C.
I'm grateful they have a drive-thru option available around the clock in a highly visited area without any hassles. They're not open on the weekends but they do offer parking for your branch visits which is rare in South Beach. The ATM requires you to get off your car but it's certainly not the worst situation at all in any way. The other branch thats nearest here is by 41st Street so I don't take this location for granted. This is a local bank which means you get personalized services based on your banking needs. In other words, no need to pull a "Karen" because you receive the service you sign up for and always have an associate to assist you with your needs. Sometimes the app has glitches but a phone call here resolves most of your obstacles. They're always ready to help which makes this branch such a great addition to the CNB base here in Miami. Just look for the multi-colored hourglass logo heading eastbound on 5th street and you'll find this location within a heartbeat.
