-
February 2024 by Estefano Picci
They are the worst never pick the damn phone when clients are calling to that location
-
December 2023 by Jeffrey Peacock
Never use this bank they closed my account for NOTHING no explanation and all their operations are out of Asia so no one will help you. They stole all my money and said they will send it when they feel .
-
September 2023 by Marcos Salusso
Terrible service. Only one cashier and there is always a line
-
July 2023 by Michelle Cuadra
Due to an inexperienced bank teller, the bank charged me a whopping $426 fee and has yet to override/ reverse the transaction. This happened nearly a MONTH ago!
-
November 2022 by Alexey Yashkichev
Super slow. U will have to sit and wait for a banker even if theres no other customers in the building.
-
September 2022 by Седыш I (Алексей К)
Many thanks for the help in opening an account of personal manager Silvino Castro. Everything was very prompt and professional. I highly recommend this branch of the bank and personally Silvino.
-
June 2022 by Robert Stephens
I do not know how a bank can be worse than this one, truely.
-
May 2022 by Jason Bryan
Am a Bank of America customer for over 10 years and this is great reason why I am loyal to BOA. I have leased my place in South Beach for over 6 years and deposit to the landlord rent account at CitiBank here on Jefferson and 5th. When I deposited my rent check this month, there was obviously a new bank representative. This person was very poorly trained, as the representative seemed to be having difficulty locating the account. The representative had difficulty pronouncing the name of the account holder and had no idea what they were doing. Had to call another representatives over to ask simple questions and then obviously received a simple "dont bother me" Normally, the check clears the next day, myself and landlord are questioning where is the deposit. No record on my BOA account, only deposit slip that shows it is lost in the Citi world. Let the representative know that it was not my account, the representative responded, I know that. Obviously, the representative did not know much because they were asking permission from a fellow team member, if I was allowed to receive the deposit slip. Unbelievable, not even a customer, those of you who are, may want to consider other options.
-
April 2022 by Denis N.
I stopped going to this Location although I live within the area long wait no Mgr in front employees undertrained. The last few time I've been here it's changed positively the Manager is always in Front Greeting directing employees and Gustavo the other Manager is always is front assisting no more long wait happy Customers..
-
April 2022 by Diego Fernando Perez
Do they know that the ATM outside is. So dirty. Look like is missing. I can not believe how dirty is.i even change. The location for that been. Months maybe years since thay was clean.
-
January 2022 by Alex Neufellner
Very bad bankNot seriousNot working to get a checkNot working my zelleLazy workers
-
October 2021 by Breeze Tags
I have banked at Citibank for years and never had a negative experience. I have always been greeted right away by a friendly staff member who put me at ease. They helped me understand my finances and gave me great advice on how I could save money. I love the convenience of the ATM which is right outside the bank, so I can withdraw cash whenever I need to. I have never waited in line, even on busy days. The tellers have been friendly and helpful every time I have been there. If you are thinking about banking with Citi bank, take my advice and just go to the branch on the 5th ave in Miami Beach! You will not be disappointed!
-
November 2020 by Jayden Denis
Please Please have a Manager on the floor waited over 20 mins to die a Transaction...Some person has to follow up wit Customer Service..
-
July 2020 by Pasquale Mozzillo
Cristian: the new guy that work in this bank, is really really really a good person and professional.
-
May 2020 by Begum Augsburger
I am a costumer in that brunch since 6 years.I was happy..But with new manager bank become worst and worst. With Rosemary was much much better,,.,,,I will move all my account soon from that..
