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June 2024 by Cristina Beck
Wonderful service
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June 2024 by Anwar Hamoude
The banker I opened a business account with works here. I was trying to track him down because I received an email that a problem exists with the business account I opened. I did call customer service and the representative told me that the banker missed a form opening the account. Naturally I was enraged because there’s only so much time in a day, and plenty of things to get done- Blame was on the banker for being incompetent. It was not the case at all. The manager here got me to see a banker, the issue was resolved in 15 minutes.
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May 2024 by Rima Gerhard
I had a great experience at this branch. Glenda was fast, kind, professional. Super happy with her work!!
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April 2024 by Davide Pezzi
I had normal withdraw operations, then I needed regular opening/closing account service.
I am still waiting from 03/27 (today is 04/12) that services are applied.
I always had very positive experiences in chase branches all over US, but I absolutely don’t recommend this branch.
Unprofessional.
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April 2024 by Astrida McFarland
We had a busy day today with lots of errands. One of the errands was to get some cash for tips, etc. We wanted $1, $5, and $10s, and you can't get that at a drive thru, but if you go inside the bank, you can get those denominations.
This has not been our go-to Chase bank in a long time because of their very long lines. But we decided to use it today. I tried to take a couple of indoor pictures for my review, but some bank employee came up to me and told me that indoor photos are NOT allowed. He was very serious. Therefore, I do not have pictures to add. Note to self: never go back to this location.
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March 2024 by S T
Worst customer service ever. Not sure why Chase is advertising for new business. After 2 weeks there is still nothing about my returned check. The manager is completely unhelpful. Not sure why he kept leaving me voice messages. I said clearly it's by appointment.
He did not know what I needed and wanted to make an appointment for me with someone else?
As I already wasted half of my day and went to the bank. You cannot get them on the phone either.
We shall see if another bank will appreciate my business.
There seems to be a lot of changes in that branch. Very frustrating. Cannot get my money nor my returned check info.
I never had rent money being held back.
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March 2024 by Jo Ann Maugeri
Waste of time, incompetence at the highest level. Feel like I should close my accounts.
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January 2024 by Ms Tuan Hodges
Clean, friendly, fast service
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January 2024 by Ms Tuan “Earth” Hodges
Clean, friendly, fast service
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November 2023 by Alberto silveira
Very professional bank
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November 2023 by Felicia Quintana
I have called 32 times since last week no one answers the phone
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November 2023 by Jason Miller
This place is the worst Chase branch I've been too. Read the other reviews, it's not lies. So unhelpful. Don't waste your time. I'm surprised Chase allows this branch to represent them.
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September 2023 by Ccc Page
Horrible x no one want to work. Everyone one super lazy , unhelpful. Waste of time. Spent over 50 min and no results.
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September 2023 by Kayla W.
If I could give zero stars I would. AWFUL and INCOMPETENT. Worst experience I have ever had.
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September 2023 by Yoshi Yoshi
Worst experience ever! Personal are rude and they don’t want to work. Shame on Chase. This is the worst branch in South Beach, everyones said but I just wanted to give a try and it is really disappointing. This Chase Branch is well known as the worst bank Branch in south beach. Shame. Hope Chase management people can see this review and act on it.
