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March 2024 by Artem Bondarev
expansive
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November 2023 by Diana Valbuena
They're thieves! On their sign, it says it's $42 for up to 24 hours! I was staying at the hotel across the street, I parked my car there on Friday, October 20th at 11:30 pm. On Saturday, October 21 at 9:34 pm I took my car out, and to my surprise, the guy at the gate charged me $79.18 because he said I was there more than 24 hours! I kept telling him he was wrong and their sign says $42! Not $79! He wouldn't let me out and there were cars behind me honking like crazy for me to move, so I just paid and asked to talk to the manager. I kept getting the run around about the manager. To this day I keep calling the number they gave me to talk to the manager, but NO ONE answers.
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January 2023 by Tomas Uribe
Lost a black bag in the garage, no one ro contact.
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September 2022 by Plum W.
This garage is an absolute SCAM! We were parked there for 55 minutes (which is supposed to be $6) and the woman at the pay booth said it was 2 hours 20 minutes ($16)! She refused to correct it even though the time was stamped on the ticket!!! She also started yelling insults in Spanish because there was a line forming behind. There are no pay machines there for a reason - to charge you more manually. AVOID
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June 2022 by Natasha Bruck
Pricy but reliable professional and ethical My car was protected indoors and I had no worries about tickets or getting towed. I.siggest this Garage, its not that different in price as to what Hotels offer and some hotels claim to offer parking and don't! Come to Charles and be worry free
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December 2021 by Jeremy Badian
Thieving garage. Aggressive and rude parking attendants. I will never park here again and would advise others the same. They overcharge for parking and use their faulty machines as an excuse to miscalculate how long you have been there. Thieves!
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November 2021 by Jeremy B.
The extremely rude and aggressive woman in the pay booth, just robbed me. She illegally charged me $36.38 to park from 6:39 pm to 8:01 pm. She manually entered in the time and refused to correct it. When I asked her to make the correction and refund me. She became very aggressive, rude, and started yelling at me. Either she is skimming from the till and somehow keeping the difference or she is terrible at arithmetic. None are good. Avoid this garage and if you do go, don't let them con you into overpaying. Thieves
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June 2021 by Tyler Thompson
Nice place, everyone is friendly and knowledgeable. Good prices too!
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January 2020 by Jacob Nanna
Bad experience with one of the workers today. Upon entering the garage, the machine did not give me a ticket. The gate opened but no ticket was given. I parked and went directly down to the ground level to let them know so I could be given a replacement. This was at 12:00. It took a few minutes but one of the managers came out and gave me a new card. I had a quick job nearby and came back around 12:35. While leaving, there was now a new lady at the booth. I had given her the ticket and it rung up at over $16, saying that the time on the ticket was close to 3 hours, even though it had only been about 30 minuted. I told her how I did not get a ticket when I came in and the manager had given me this one, but the time was incorrect. She started claiming it was impossible and accused me of losing my ticket so that I didn't have to pay. I encouraged her to talk to her manager to verify all of this and even look at the security footage. She ignored all of this and just kept claiming it was impossible and that I must have lost mine. This was completely unprofessional and disrespectful on her behalf. I have used this garage for over a year now with no issues, but this employee should be trained on customer service. Next time, talk with your supervisor or manager before making ignorant accusations.
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February 2019 by Sean Uccello
6-12hrs you had to pay $ 40.00 this why I'm giving this parking garage a low rate
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January 2019 by Beatriz A.
Avoid this place completely. Left the my car for literally not more than 3 hours when I went to pay they quoted me $21.40, I made a mistake of not checking the amount on my receipt and signed it. When I looked for the receipt the next day to file it, I noticed they had charged me $210.40 instead. Have called many times over and left messages at the phone number listed on the receipt and no one returns my calls. I would not give them any stars because they do not deserve anything. They are thieves!!!! Its a scam, beware of places like these.
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November 2018 by Avi P.
Will keep this one short .. wanted to keep a car with me on my recent trip to Miami Beach although I knew it won't be used much .. so was in the search to find somewhere to park it and leave it but close to my hotel to avoid the $45 per day hotel parking fees.. my choices were Charles which is right next to fountainbleu or the public beach lot which is about a 5 min walk from fountainbleu.. Based on the 2 Star reviews I was iffy to leave it here but based on the location and me being lazy to go move my car out from the $20 dollar beach lot every morning made me settle with Charles.. Charles is practically right next door to fountainbleu and if you have your hotel key you enter the hotel from their side entrance which is a quick 2 min walk from the garage.. As you will read from other reviews this place is a rental car garage as well so there is constant traffic from that but did not feel any different from any other parking structure.. So is Charles good for parking overnight ? Yes and no if you were like me and not driving your car you will end up paying the same as fountainbleu with there added hidden fees.. if you are driving the car and just returning to park, this place is going to save you some money since it is based on hourly charges.. 4 stars for location and convenience 1 star for hidden fees By the way if you are a hotel guest and planning your trip to this area and wondering if you should rent a car.. won't say it's needed for Miami Beach since there is a free trolley and uber is available.. if your going to places out side of Miami Beach then it will be helpful.
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September 2017 by Ivan Drusc
Avoid at all cost. Valet drivers are doing 30 mph in 5 mph garage corridors. So they are highly likely to hit you with the car OR they will ruin your car while doing it. I stopped one of them and complained (having two small children with me) and he just gave me a blank stare and drove away. I personally saw one of the valet drivers punch a Maserati up the ramp through few gears and then take a sharp turn with tires squealing. I spoke to an Alamo rental car employee and he stated that he has yelled at them numerous time over the years but they just won't change. This garage should not be in operation. I have reported this to the local police department.
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September 2017 by Porfirio Castillo
Horrible place. My family and I were being called very mean racial slurs by the so called supervisor of this locations! Please save your money and don't go near this place!
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September 2017 by M V
Insanely expensive, and almost got run over by valet drivers for the hotels that go 30mph inside the garage. Paid almost $40 a night which is ridiculous.
