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January 2024 by Charlie F.
Moved to a fully IKEA furnished condo in South Beach and was looking to get all new modern furniture. My husband and I stopped by this store as they had the type of furniture we were looking for. We were promptly told to leave as we "didn't have an appointment ". The salesperson was very rude and condescending. Told us we had to make an appointment and when we asked is she could schedule us she said we had to call. Mind you there was nobody else in the store. Pathetic customer service that indicated to me that this is a place to avoid at all costs.
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November 2023 by G S.
Ordered a bench and never received an email about shipment within 5-7 days as emailed . I emailed to ask about the product - no reply . I called them and spoke to a representative who promised to email me or contact me that afternoon with an update - that was a week ago . I left a voicemail yesterday without any response . Terrible
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August 2023 by Johnny Chau
Had an excellent experience purchasing an USM Credenza. One of the owners, Jesse, reached out and answered our questions before the purchase. Shortly after we place the order, a staff member emailed with an estimated ship date. Closer to the ship date, another email was received with our delivery options. We replied with our choice and the shipping company called to schedule the delivery. We are very happy with our purchase and service we got. Wife loves the piece.
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August 2023 by Emily Kook
Be ware! Don’t buy here! You should be in trouble with a lot of stress! Trust me! horrible customer service, waiting for long long time to ship, finally damaged furniture! Wow!! Why don’t you say sorry? I tried to called them more than 20 times in order to get my order within 6months!! I have a really really bad experience with this company. Why should customers pay for a lot of stress?? terrible!
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August 2023 by Marie Cruz
I just want to say I had the most positive experience with CA Modern Home. I was very unsure of what color option of Eames Hang it All to purchase. When I called their 1800 number Jesse the owner picked up. He gave me his personal cell number and called me back on Facetime. He opened 3 different boxes and showed me what they looked like so I would feel comfortable with my purchase. I purchased the Herman Miller Hay collaboration in yellow. He personally packed it up it that day and sent me a picture of the UPS tracking number. All I can say is WOW!!!! So refreshing in this day to receive service like this. Unfortunately, nobody takes the time to write about positive experiences.
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August 2023 by Samantha Cohen
I wish I could style my entire home from CA Modern Home, lol! My family introduced me to CA years ago and I have been shopping with the since they were on Lincoln Road! They have best-in-class lines and unparalleled service, knowledge, and team. Whether you are looking for something specific, need amazing furniture and accent piece options, or even a great gift, they have it all. Timeless, modern, unique - could not recommend them more highly.
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August 2023 by Samantha C.
I wish I could style my entire home from CA Modern Home, lol! My family introduced me to CA years ago and I have been shopping with the since they were on Lincoln Road! They have best-in-class lines and unparalleled service, knowledge, and team. Whether you are looking for something specific, need amazing furniture and accent piece options, or even a great gift, they have it all. Timeless, modern, unique - could not recommend them more highly.
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June 2023 by Leigh Tucker
Jennifer and the CA Modern Home team are fantastic. 10/10 customer service. I went into the store, selected and purchased every item for my home here. Very satisfied and would buy from CA Modern Home again with pleasure.
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April 2023 by Joy K
When I was having an issue with the sofa I ordered and others would not help me, the owner of CA Modern Home stepped up, worked with the manufacturer of the sofa, advocated on behalf of me, and found a solution to the very issue I was facing. Overall, it was great. Now I have a proper sofa in my living room.
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April 2023 by Jesus Cruz
Called looking for a specific stocked item… I spoke with Bailey and she was so sweet and helpful.. Item ships from Italy so I did not have the time to wait but wanted to share my positive experience. Very refreshing for a change in this crazy online environment…
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April 2023 by Ian Scott
I had to order a Herman Miller chair. It came in two sooner than they said. The chair was perfect and I am so glad I listened to their advice with the color. Fabulous service and really new their furniture.
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April 2023 by shelly kennedy
Bailey was exceptionally helpful. Her customer service was A+. She took extra care in the presentation of the gift she was sending for me - hand written note, on a handmade card. I look forward to shopping again
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March 2023 by Dan Waits
DO NOT make an online purchase from them. I ordered 1 item on 2/10, and it said they would provide shipping info within 5-7 business days. As of 3/22 I have not received any info, but they were happy to charge my card. I reached out multiple times and only received a response once with the promise to follow up and they never did. I had to file a dispute with my credit card to get a refund.
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March 2023 by i
Ordered a USM desk in June of 2022. I knew it would take quite a while to get here since there was a backlog and they come from Switzerland. When it did arrive months later, I had to refuse the pallet since the box was damaged. The instructions from CA Home clearly state if the package/box is damaged to refuse it and take photos. I had even sent multiple emails to them asking to clarify the instructions and asking if I was able to open the box up while the driver waited. I never received a response. I was told the desk was inspected and found damaged and a new one would be ordered. Waited another few months. I even tried to cancel since it was taking so long, but couldn't at this point. When the desk arrived, the box was again damaged and I refused it again. I was told I shouldn't have refused it but to have opened and inspected it while the driver waited. That was new to me since the instructions clearly stated to refuse any damaged shipment. I was told the instructions may need updating. Apparently, the shipping company was asked to open the box at the warehouse and inspect it for damage. They did not find any damage and re-delivered it to me. I opened the box and found a dent in one of the panels. I later found two more panels that rattled and one of the desk legs was bent. At this point, I was fully expecting the desk to be picked up and either refunded or replaced, but I was told they would come out and replace the panels and fix the leg. Not what I wanted to hear. I have no energy left to fight with this company. So now, I've been waiting for this desk since June 2022 and it still isn't in perfect condition.
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December 2022 by Sofia Porro
I had a great costumer experience at this store. I just moved into a little apartment and was looking for a nice cozy chair. The staff there was really helpful and I had picked out the perfect chair in no time. The staff was patient with me as I took my time picking out the chair and I found not only a great one but it was in my price range as well. I couldn’t help but pick out other things for my apartment since everything they had was so cute. I will definitely be back in the future.
