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July 2023 by Claudio c.
Best costumer service ever. Everyone in this Bank of America branch is professional and highly reliable.
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February 2023 by Tima C.
I'm the customer of BoA for almost 15 years already, and fortunately didn't have any major problems with them, neither with this branch!! Most of the employees have sufficient experience to solve almost any problem, they are very friendly and even dogs friendly! Also this branch even that it's small has enough seats and sofas to wait for assistance and also I have to mention that it's pretty good organized!
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August 2022 by Gabriela Ortega
(Translated by Google) They should put on a Google map that it opens at 9, not 24 hours and clarify that the ATM service is 24 hours. Thank you(Original)Deberían poner en mapa Google que abre a las 9 , no las 24 horas y aclarar que el servicio de cajero automático es 24 horas. Gracias
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April 2022 by Toni N.
Luis Granda has absolutely avoided - at all costs - helping me get prequalified for a mortgage. The BOA on Lincoln Rd connected me to Luis on Feb 23rd (it is now April 6th). My original call was scheduled same day in Feb and then blown off, but he did eventually call me back after I emailed as a follow up to the appointment time that was not honored. I asked several questions that were all thoroughly answered, and that has been the extent of his help. Every last email has been ignored. Phone calls ignored unless I reach out multiple times. Even after being a woman on his voicemail, he emailed me back as "Mr" and has paid absolutely no attention to the actual content of any of my calls/emails. His last response to me was an apology for being unprofessional and that his 30 years in this business have caught up with him, hence being off his game with me, and that he was redirecting me to his manager. And guess what never happened? And my follow up has been ignored as well. How do people like this keep their jobs? I've gone through with the mortgage application, and I still have no idea how much money I have prequalified for, and am no further along in April than I was in February. If you're looking to buy a home, just avoid Miami Beach locations altogether. If you get stuck with Luis Granda, you'll be homeless before you get a call back. Truly disrespectful and unacceptable.
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August 2021 by Google user
Poor customer service
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May 2021 by Zarina K.
Omg 10 stars for manny and Kevin wow I was in a hurry to get back to work and two people were ahead of me, they actually helped me before the other two people so I could get my temporary card because I would be late for work if I had to wait . I was in shock most people do not care about other people and their time. A+ for these two!! So happy to have my account with Bank of America.
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March 2021 by Drew
Poor customer service
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September 2020 by David A.
I'll give this branch three stars because their service was friendly albeit with no way of actually helping me close a HELOC. The mortgage specialist sat at his desk and waited on hold with me for TWO hours, an hour of which was after closing, while we tried to speak with the central office. It seems silly that a local branch could be so powerless, but it wasn't mean in any way. The girl at the window also came by before she finished closing her drawer to ask if I would like to make any transaction before she counted out for the day. I'll also say 3 stars because the branch employees told me and other customers I overheard at various times they could do things online with the website that I know for a fact were not possible, and even tested in my own account while I had the two hours to burn. It's great to offload work to a website for all parties involved, but it's bad customer service to tell people they can perform tasks that are not possible and ultimately result in them having to return to the branch. If I have a simpler transaction I will consider going back to this location.
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September 2019 by Bojan A.
Ronnie idk if i am correct about name but helped a lot with reopening account, low-key very helpfull!
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November 2018 by Michael Edwards
Fully functional ATM
