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February 2024 by Lydia Persoff
Wonderful experience. David help deserved 5 stars. The customer service has improved greatly since this administration. Thanks all. Lydia
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January 2024 by El erifa Borrego
All the people there are very easy-going, the manager, that super easy-going boy, helps everyone and the other bearded boy, very attentive, explains everything to you without any rush. Very easy-going, I recommend to anyone who wants to open a bank account with these people, they have the best
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December 2023 by Helen Pachowski
David has demonstrated, on several occasions, his exemplary customer service skills with his patience, understanding and knowledge. I left the branch with my concerns and issue resolved and feeling of being a valued business customer.
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October 2023 by Jorge Cordova
Terrible treatment by the bank's personnel, I think that this way they only subtract and will never add up, thank you
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September 2023 by John James Muller
Terrible customer service, they don't answer the phone, any question is met with having to make an appointment and they don't offer same day. Walked in and the woman didn't apologize for inconvenience, said I could wait but it's going to be a very long wait. There was not one other person in the bank and she kept saying how busy they were. So upsetting that they can treat a client this way. Made an appt...to close my account.
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September 2023 by Caleb K.
I called them 10 times in the span of an hour to try to see if there was a notary. So I end up going there anyways to see for myself, and I walk in and it was dead!! It wasn't busy at all and they couldn't even answer the phone. I ask the front desk woman if there is a notary and she said, yes but only by appointment and ended up being rude about it. She said I could wait but it would be a VERY long wait. She didn't apologize at all and I left very upset. Worst bank of America ever, don't go here.
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September 2023 by Adnan Alsadah
S my trip was ruined because of this bank. My card get declined and I went to at least activate my e wallet, the guy in front told me check and saw my card was sent again to the new address. And the only way to activate my e wallet . I waited to my roommate to come home and check if I got it. Nothing! I went back to the bank but different one and when they check. It never sent in the first place so he wasted a whole two day in Miami without me able to used my money. Bank of America, you need to help your customers before you lost them with this dump role.
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August 2023 by Keith Magno
I have been using this bank for the last 6 months and have had exceptional customer service every single time. The head manager David is the most helpful individual I've ever met at a bank. Every time I come in and need something done, he has always pulled through above and beyond. Im assuming the bad reviews are from a while back when COVID procedures were a thing. The people working at this bank are truly 5 stars.
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August 2023 by Diana S
Recently, I had the pleasure of spending time with Pablo, a financial advisor, and I must say, our time together was nothing short of enchanting. From the moment we met, the conversation effortlessly flowed, and I found myself intrigued by his expertise and charm. The way he effortlessly guided our evening left me feeling financially inspired, and I couldn't help but feel that he truly knows how to make investments of all kinds. If you're looking for someone who can not only manage your finances but also leave you with a smile on your face, I highly recommend seeking his professional advice.
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July 2023 by Michelle D.
No one ever answers the phone and I can't make appointments in the app; very frustrating horrible service
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May 2023 by Ali Afrand, MD
Today I went to this bank, I had one of the best experience, all of the bankers were so nice, specially DAVID was one the best, he was so professional, friendly, I enjoyed spending my time there and I’m sure this bank will be my main bank!
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January 2023 by Kristi Bond
Very helpful manager. All problems resolved. It was quick appointment without any waiting time! Thank you.
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December 2022 by Carlo Servito
Really good and pleasant experience with this classy lady at the entrance ...she really helped me immediately with a smile ...yanesia I think is her name ..tnx so much for everything ?
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September 2022 by Gonzalo Galan
So hard to find help with an representative.. it takes like days.. unexpected.. always busy.. they need more personal
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September 2022 by Giuliano Sica
I have never seen less that 6-7 people queuing for any service... why is this place always understaffed?
