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April 2024 by Rocio Echevarría
Excellent attention. Lizzi attended us, super friendly, friendly and willing to help!
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March 2024 by Lorena Ginard
Oscar Clemente is terrible at serving the public, negative and not willing to help you. Also, I made an account in this bank because they promised me certain things and ended up lying to me. Appalling.
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July 2023 by Chiller
Um no urgency
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April 2023 by Diiana Orjuela
Today we approached with our pet (German Shepherd dog) at the entrance they told us that we could not enter with the dog; We were looking and nowhere did they have the sign that pets are prohibited. In addition to this, when my husband entered the place, no one attended to him, he had a long wait and no one approached, on the contrary, they avoided the people who were in the waiting room . We left very disappointed in the attention and discrimination towards my pet since there is no prohibition in place.
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April 2022 by Lana victoria
Lazy professional go to good job now I understand because his bank don’t have five stars
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January 2022 by Martin Bäte
Nothing to complain about! Susette is the best ever!!! helpful anytime.. amazing girl
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May 2021 by Chris S.
It's on the edge of the Lincoln Road mall. The building looks like a mess but the ATM usually works.
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August 2020 by Roberto Diaz
Horrible customer service. Me and my wife needed to deposit our joint refund and stimulus checks but they refused to accept them just because my wife’s first name was not completely written down on the checks by IRS. only initial, even though her last name and my full name was clearly written down. We had our ids and marriage certificate but they did not want to listen to us. The manager Vanessa Rodriguez did not make any efforts to help us. She was the reason that Bank of America almost lost a preferred client but fortunately at the other branch, on Lincoln road, John and David took a good care of us and gladly accepted all of our checks. They even offered us a better account based on the significant amount of savings that we have in our account. Thank you David, the manager at the Lincoln road branch. Bank of America should send Vanessa Rodrigues to some training so that she does not loose bank’s preferred clients.
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July 2020 by Henry Hernandez
The worst Bank ever. I won’t recommend it to anyone. I opened a bank account online and the application was appointed. I had access to online banking and I received the card on the mail. Today I went to make a deposit and surprisingly my card without even being used ever. After several minutes waiting and few phone calls, they were able to explain what was going on. The thing is that there was not ID on file, which they asked for nor by email, phone call or mail. I’ll never understand why they accept my application, let me deposit money, sent me a card, to block me after they make a mistake. They didn’t even offer an apology or tried to fix their mistake. The name of the person that attended me is Marcela, she was rude, not helpful or polite at all, it was at the location on 930 Washington AveMiami Beach, FL 33139United StatesIT WAS THE WORST EXPERIENCE I HAD IN MY LIFE WITH A BANK.
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March 2020 by Guillermo Bendana
I never sow a bank that doesn’t have change for business account. I hate going to go to that bank they are the worst bank and the worst customer service I am being customer for 26 year and I am thinking to move my account to Well Fargo bank
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January 2020 by Marc Vayn
Very slow and unresponsive. When there is a large line. You need to move to assist.
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December 2019 by Gary H
rude people and not helpful at all.Worst problem had encountered with BoA
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November 2019 by Ben Stigler
Absolutely terrible experience. The bank was looking for reasons not to cash my check, then saying the amount of $4000 exceeds the $3999 limit, but couldn’t show me any proof of this policy.
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November 2019 by Frank Blanco
Not surprised!
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September 2019 by Trinity De Biasi
Totally disappointed about the slowest service and seeing a lady walking around just for ask at a potential customer if everything is ok.IS NOT OK try to be fast and put some more people at the tellers.the waiting line is big and people don't love wait .
