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March 2024 by Marlon SANCHEZ NUNEZ
Very good service
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January 2024 by Diego Perez Morales
I rented a car, arrived on time and had to wait 2 hours for a car to arrive. I had a flat tire and another one was going flat, the help was smaller and I didn't have a cross key or the cricket key. To call for help, 1-800 without a local number is impossible and they cannot answer you to a number from abroad, I don't know how they do it if they work all the time with foreigners After 5 hours of waiting and multiple calls to Avis and the towing companies, no one came, I had to go back to my house in Uber and leave the car parked. Terrible service, my last time with Avis
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December 2023 by Azzam Aziz
Excellent customer service, clean vehicles, easy entrance, and accommodating.George welcomed us in, explained the contract, got us the car, and waited for us a few minutes when we ran behind on time.The car was clean inside and out and low miles. The entrance to their business is easy, on a one way street.Highly recommend this location for car rentals.
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December 2023 by Andrew Halliday
First time using this Avis, and generally a great experience. Booked a Tesla, but recieved an electric Mustang, which was very nice. But a warning for electric rentals... There are no public charging stations within a reasonable distance of the rental location, and the fee for returning the car at low charge is $75.With an 8hr charge time, it would mean leaving the car far from our accommodation overnight, which was not ideal. We brought the car back almost a full day early and informed Avis, and they kindly waived the fee.
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October 2023 by Brennan Holowaty
Reserved a car rental. Took an Uber to go pick it up. And they didn't have it in inventory. I asked them why they didn't tell me they didn't have it in inventory and they said I was supposed to listen to the terms and conditions. So I wasted $50 in Uber and I still don't have a rental. Probably the worst experience and worst customer experience I have ever had in my entire life. They actually do not care at all and they're employees aare trained to also not care about your needs.
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August 2023 by Yessen Amirzhanov
Always rent there when I stay in Miami. The staff at the front desk is slow but they try to put you into a nicer car if they can. The only drawback is that every other car has low battery in the remote or tires are deflated. It is not a problem for short term rental but it might be if you are going on a long trip.
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April 2023 by A-Z
Where’s zero stars when you need it?Stay away from this place at all cost if stoic face old man George is behind the counter. He is a rude and just after your money. Limited selections anyway.
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March 2023 by Jonathan Laganière
The service is OK. They didn't have our vehicule when time to pick-up we had to postpone to next day. Be alert if they don't have your car do not accept any surchage from upper class vehicule. Have a nice rental...
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March 2023 by amaury castillo
You call the number that appears on Google and answers a person in a different city, who knows absolutely nothing about Miami Beach Lacasiones
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February 2023 by Lester K.
14 miles from the airport, had a flat tire. I am a totally disabled veteran with expensive medications that are subject to high temperatures. While I was waiting one of the issues was my service dog. Federal law is very specific about how to treat them. I suggested they send out a tow truck for their vehicle and bring me a replacement. Well after 2hours I'm still here with no water for my dog and I and still no decision from them. This started around 1:00am. It's been a very long day and I am very tired and tired of waiting so long. I definitely would not consider renting from Budget ever again and I will not recommend them to anyone. Very poor customer service.
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December 2022 by Teresa W.
THE CUSTOMER SERVICE IS AWFUL. DO NOT BOOK UNLESS YOU WANT YOUR RESERVATION CANCELED. We booked 2 months ago via Expedia, and he canceled my reservation because it was through Expedia. He pretended he had no evidence of the payment when I was clearly showing him all the receipts. Mind you, this is during Christmas time and they conveniently didn't have any cars left after I had a secure reservation for 2 months. The man behind the counter was so incredibly rude, he made no effort to fix the situation and left my husband and I sit out in the rain. Unbelievable.I guess this is all bittersweet, because I didn't end up renting from them! Hertz took care of us with cheer AND IT WAS CHEAPER!!!!! Do not go here just because the price may look nice. It's all a scam
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August 2022 by Samuel Purkiss
When I returned my car I realized they had snuck in an extra insurance charge to my bill that I had verbally disagreed to. Always check your contracts with these guys. It’s sad when you can’t trust these agents and have to be aware of them trying to scam you
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August 2022 by Eduardo T.
Horrible service. Should have read the reviews here before even booking. Made a reservation for 9:00 am by 11 the guy at the counter said that he didn't have a car for me because I was late. The parking lot had about 8 cars that he said that where for customers that are on time and that I had to wait one hour for a return car. As I was asking more question the guy rudely said "I don't have to tell you how I operate my business" and I said yes you do because I am a customer. The audacity ... customer is the reason why you get a pay check. Anyways just make sure you call prior to picking up you car to make sure everything is fine. Honestly I think the guy was racist and was picking on everything to not let me rent.
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June 2022 by Lal Lal
Be careful, check your bill before signing. First they messed up my online booking, then I was in a rush so didn’t pay much attention at the time of signing the bill. Later on I realized, they charged me double of my original online booking price. I’m totally disappointed.
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June 2022 by Ms. V
Made reservations and arriving at the location, I was advised by Sandra there were no cars available. I was given a 2 hour window for availability. I waited an hour, went back in to check the status and because I did not provide all my information to register, she mentioned she didn't know how much longer it will be. Sandra then said there were 2 people in front of me when clearly they came in after me as a walk in. Horrible customer service!! Don't rent here!
