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March 2024 by Igor Bukarev
Very convenient location !Friendly staff ! And nice cars !
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March 2024 by Fred Robby
Sam and his crew are awesome. They are all very helpful and professional. They are friendly and will do what they can to make sure that you get the car you need. They serve our high school all the time, and we wouldn't want to go with any other company, we like AVIS.
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March 2024 by Marc Wilchesky
Great car - clean and relatively new with low mileage. Great, knowledgeable and friendly service by Sam at the counter - would highly recommend.
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March 2024 by Chris D
Good standards of service from Avis staff both at drop off & collecting. Nice car. Upgraded. Nearly new. Everything perfect. Fair price & didn’t expect to find CDW was included. Nice surprise. Not needed though despite massive drop in overall driving standards in USA. I’ve been driving here for over 30 yrs on vacations. I’m shocked at drop in road standards & lack of courtesy. Definitely now the “me” generation
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March 2024 by Anna Gala
Quick easy care rental, clean cars, excellent service ! no pushing for extra insurance stuff - which is refreshing
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March 2024 by Imaim Nogero
“Carlos” is a bit rude in how he communicates with customers. There’s many language barriers that he comes across while working here, he should have a kinder tone when speaking to customers who may not understand what he is saying or if he doesn’t understand what a customer is asking; he comes of rude and condescending.Additionally, when returning your car, Carlos again directs you to return the vehicle to so and so in the garage, however, within the garage no attendants are visible or even make an attempt to approach you.No one at this location seems to want to be at work nor do they have any sense of customer service considering they work in CUSTOMER SERVICE.
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February 2024 by Antonio Villacara
courtesy and efficiency of the staff. excellent experience
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February 2024 by Jim Beale
Always check the fuel tank before you leave mine was not completely full The vehicle was very clean & ready for a long trip The vehicle ran great
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February 2024 by roxie dragoo
Always a great experience at the Avis @2334 Collins Ave ,Miami Beach! I will not rent from any other location on the beach...Carlo is super efficient and provided amazing service! Sam is another Avis agent at this location who performs above and beyond for his customers and has always been fantastic! Thank you guys! ?
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February 2024 by Kay Cee
Sam the manager very nice and friendly. Location is accessible and cars parked in garage.They check cars for visible damages. But be sure YOU inspect for other features like windshield wipers, under carriage for lose parts, and lights are on auto. If any issues immediately report.
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February 2024 by Ross Hayes
I've hired many a rental car from Avis across the world and have never been though such an frustrating experience as I did with the South Beach Branch in Miami.First when I arrived there was only one person working and the really did not give the vibe that he wanted to be there. The line was roughly five or six other people which when each person takes 10 minuets to resolve you're waiting over an hour for your collection.When collecting our car we found it covered in dog hair and smelt of damp dog, possibly caused by the lady in front of us who was returning a RAV4 and had a dog with her, conveniently when we were given the keys it was for a RAV4 covered in dog hair.This branch does not have 24 hour drop off via a keysafe so we had to pay for parking in Miami for an evening, this was not a huge issue but when returning the car an hour early I was charged for an additional day and a late fee.Always check your invoice after leaving this branch or at least double check everything before leaving the branch as they like to add additional costs to try their luck. I had to fight with AVIS to get a refund for the additional amount.
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January 2024 by Alena
I’ve had an amazing experience renting a car - they were very helpful and friendlyFast and easy pick up and drop off
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January 2024 by Joe Moawad
Great customer service. Sam is always friendly and ensures a great experience!
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January 2024 by Piyush Maheshwari
Very frustraing experience, firstly wait for 1 hour for your turn to get car assigned then you come to know that car is not available and you have to wait another 2 hours, finally you get a poor quality car
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January 2024 by Grace Doirin
Easy drop-off.
