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February 2024 by Dodo S.
Here's a corrected version: "There is a significant managerial issue that is negatively impacting the older employees within the team. It appears that the manager may hold racist views and is biased against those who do not speak Spanish. Continuously replying to all requests in Spanish, despite the lack of understanding from both myself and others, and exhibiting a dismissive and arrogant attitude is unacceptable and highly unprofessional. Additionally, two of my requests for product information were denied due to the inability to find an English-speaking employee."
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September 2023 by Breeze Tags
Great store in a convenient location. They just moved
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April 2023 by Consuelo C.
I just took my beautiful German knifes to be sharpen at this store and they mess them up, I told them they where expensive knifes and if they didn't have a professional please let me know but they did it any way and who is going to replace them? I am so furious and frustrated with the abuse, please be aware and do not use their service because how do you hold them accountable? I wish I could add pictures to this review.
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March 2023 by M N.
Terrible customer service and beware returns are rarely allowed! Prices are consistently much higher than any other store or Amazon. Simply put DO NOT Shop here!
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February 2023 by Charlie F.
Love this place as it is so real. Staff very helpful and they know where everything is in a crowded and cramped store(feels like a true hardware store). Cashiers are super fast which is a rarity in Miami. Nice creaky flooring and great smells. Reminds me of being a kid with my dad going to the local hardware store. A great shopping experience
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January 2023 by Juan G.
I'm a recent transplant to Sobe from NYC( I know how original). Lots of work to do at my condo and Ace has everything I need. It is cramped and yet they manage to have everything I need. Everyone very helpful and friendly. I used to own a country home in upstate NY and used the ACE there as well. Brings back fond memories!!
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April 2022 by Gisella S.
Matias was amazing, he was extremely helpful. I don't usually make reviews but he deserves this recognition. Thanks again, I'll definitely be back
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March 2022 by Marcus S.
I thought it was pretty good overall. The store is packed with inventory but it's well organized. I found an item I wanted online that it said they had in stock so I called ahead and they answered the phone promptly and checked to see if they had it and they did so they held it for me. That is kind of rare in Miami these days. The place was pretty busy and had a parking lot on one side of the store. Unfortunately the GPS took me to the other side of the store so I parked on the street and paid for parking. The employees were helpful and a man helped me with the flashlights. I got a couple of keys made at the key counter and I think the clerk there saw me standing there but ignored me but I asked the lady adjacent to keys and she called for assistance. He made the keys quickly though and they work fine. I would definitely go back.
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March 2022 by Naomi G.
i want to start off by saying i have mix feelings about this ace hardware. to the point. i would drive ALL THEY WAY to home depot in north miami even tho i live 2 blocks away. anyway. today i had to run and grab some paint last minute so i had to come here. i walked in and that's when my mother and I met SCOTT. what a freakin heaven sent employee. seriously. i am working on a wall and honestly clueless on paint but he was overly helpful and the way he treated my mom and I. i honestly have never gotten service like this in my freakin life. he told me everything i needed along with his personal recommendations of paint brushes and cleaners. My mom and I asked 1000 questions and he answered all of them clear and precise.I could not believe it because i came here last week and that was not my experience with any of the other employees. Scott went above and beyond tonight and to see there are still people out there this willing to help in customer service gives me hope on this hardware store. we were dreading painting this wall but scott got us excited. maybe i won't be driving to home depot after all.... that's if scott is working lol. anyways that man deserves a raise!!! . we ended up going in for 50 dollar paint and left with 150 dollars worth of supplies afterwards. i would do it all again for this customer service. SCOTT I HOPE U SEE THIS BECAUSE U ARE THE BEST. -Naomi and Sharon. (the ones painting our long wall gray)
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January 2022 by Carrie C.
In a city that is as shallow rooted as the mangroves that once inhabited Miami Beach, Ace Hardware on Alton is there for you. A spectacularly well packed store, their Motto should be "If we don't have it, you don't need it". I am convinced the store merchandiser is a maximalist prepared to furnish your every need, even having eco friendly drawers for purchase at the register. Friendly staff is always on hand to assist with your questions and direct you throughout the store. Forget Amazon and head to Ace!
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November 2021 by Alen P.
Old fashioned hardware store. Cramped, and they have everything and it's slightly expensive. Still, they have lots of staff who are there to advise you on what kind of screws to use to use on concrete (and the drill bit to do the pilot hole) and what kind of tubing to use to drain my plants -- both real examples of times they helped me out. Once, I bought a box of Spin'n'Span there that must have been 15 years old. Still -- who cares? It worked fine and TBH I'm not even sure they make Spin'n'Span anymore! Recommend. Also, it's right near the Post Office, in case you need top drop anything off.
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November 2021 by George W.
Very poor system. Screws have no bar code. I tried buying screws but they told me that I needed a bar code. Lol then put it on the screw. I don't have time to deal with this crap.
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August 2021 by Saul M.
Ray is my Go-To expert on all things hardware and the staff are friendly and helpful. Convenient parking front and back
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June 2021 by Celine B.
I used to go to this store all the time, and the service is/was good depending on who you speak to. But the last few times I've been, the service has been horrible. Some of the staff are miserable (you can tell they hate their jobs), including the manager. When items are out of stock (after multiple requests on whether they can be ordered), they don't offer to help or find out. The prices were always extremely high, but the service used to be excellent. Now I have no reason to go there anymore unfortunately.... I still made it 3 stars as there are some really good staff there that are useful and friendly. Sadly, they often have to refer me to those who aren't.
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May 2021 by Bart S.
We are rennovating several properties in the area and intentionally patron local hardware stores. The owner of this Ace hardware store chooses to enforce an outdated and draconian masking policy based on fear and compliance rather than data or rational thought. I feel sorry for the employees - who are trained to manage inventory and handle cash - that are tasked with enforcing baseless (and now redundant) public health restrictions. Here is capitalism in action: We will be using Amazon and Home Depot Delivery.