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November 2023 by Jorge Venerio
Friendly staff. Was able to get what I needed.
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November 2023 by Justin Thomas
I would've left 1 star, but Diego worked through his break to cut me some wood. The management here is horrid, though. The manager, who I believe is one of the owners, was rude as all hell. I get they're all women managers, so they can't cut wood and such, but the way they speak to customers and employees is beyond me. Rushing people, snapping at them to move quicker, totally unorganized. I don't how ace hardware let's thus place represent their brand. They have this poor guy out here cutting wood off a forklift. What?!?
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November 2023 by Mirza Cunha
The staff is very polite and helpful. They were able to find the unusual plumbing parts I needed.
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October 2023 by Den S
The store moved to a terrible location with no parking available at any point. Before it was so nice, the parking was always available now it’s a nightmare.I couldn’t find a parking so I just left and ordered whatever I need on Amazon.Whoever made this decision to move I have no idea, but the store gonna lose in sales.
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October 2023 by Bree Benz
Waited in aisle 20 for someone to open the case. Cashier called twice. Meanwhile three cashiers just standing around while manager was walking through the store with two employees. Bought the same wrench on Amazon for same day delivery for $5.00 less. Don’t think retail is going to survive.
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August 2023 by Alex Perez
You fine all types of material improvements paint, plumbing,electrical and more and the best option in area !!!
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April 2023 by Consuelo C.
I just took my beautiful German knifes to be sharpen at this store and they mess them up, I told them they where expensive knifes and if they didn't have a professional please let me know but they did it any way and who is going to replace them? I am so furious and frustrated with the abuse, please be aware and do not use their service because how do you hold them accountable? I wish I could add pictures to this review.
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April 2023 by MandyP
They did not have a plumbing fitting I needed, so I asked if they could use two fittings to make the needed connection. I was still speaking when I was cut off by the clerk telling me to go to ACE hardware across the street. My friend, who is a man, went about 20 minutes later to ask because he really needed the repair done. He was helped to find the two fittings to complete the system and was able to purchase them. I really am unclear as to why I was refused service and treated rudely, but it really feels like it has to do with being a woman. Whatever the reason, I will never enter that store again.
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April 2023 by Stefan Glück
Such a south beach gem for locals. Small but they have everything. Most importantly the staff are extremely knowledgeable and friendly.Going to shop here for almost 20 years
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March 2023 by M N.
Terrible customer service and beware returns are rarely allowed! Prices are consistently much higher than any other store or Amazon. Simply put DO NOT Shop here!
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March 2023 by Jim Hutslar
This place has everything! This is my go to for hard to find, unique hardware. Helpful staff to manage the maze.
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February 2023 by Charlie F.
Love this place as it is so real. Staff very helpful and they know where everything is in a crowded and cramped store(feels like a true hardware store). Cashiers are super fast which is a rarity in Miami. Nice creaky flooring and great smells. Reminds me of being a kid with my dad going to the local hardware store. A great shopping experience
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February 2023 by Samuel
branded Ace hardware. lots of stuff have no prices so watch out. when there's no price don't assume that it's a normal price these days. fully stocked Ace hardware store. seems to be the standard company pricing. although the price of drywall screws went up 350% but I guess that's universal. very disturbing that the price should go up 350%. they seem to be okay and fear. they got goods piled up everywhere which is a good thing. well-stocked is always a good thing as long as their base products are well-stocked which they seem to be. the nicest part about this store is they're open till 8 p.m.
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January 2023 by Juan G.
I'm a recent transplant to Sobe from NYC( I know how original). Lots of work to do at my condo and Ace has everything I need. It is cramped and yet they manage to have everything I need. Everyone very helpful and friendly. I used to own a country home in upstate NY and used the ACE there as well. Brings back fond memories!!
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January 2023 by Koyote Fish
worst kind of store. most employees are nice and helpful, but several are beyond confrontational and rude. the store doesn't put prices on anything, and too many employees get bothered when they have to look up the prices. additionally, when I bought an angle grinder, the employee gave me a blade that didn't fit, when I went back, the cashier decided to reprimand me for not getting help, but the reality is that it was the employee who handed me the blade. then proceeded to argue with me as if me being very mildly agitated at her narcissistic desire to control the gate of product exchange, since this horrible store doesn't accept returns even when it's their employee who gave the wrong product. there's no reason not to accept returns, there's especially no reason when it's the store's error. employees who think they get to have demeaning abrasive aggressive, argumentative behavior is why people should just get their hardware at the hardware store across the street. Ace hardware in Miami Beach is probably the worst store on the island. they treat their customers with disdain
