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August 2024 by Bill Foss
Having to wait 30 minutes in order to have someone help get me live insects to purchase, is absolutely ridiculous. There were no employees to help me and the store was extremely busy with no help around for anyone. It’s only common sense to have more AND reliable people working there. This place has gone down hill.
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August 2024 by Lisa Leonard
Loved it we got a conure from here and we love her!
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July 2024 by Morgan Turgeon
Really love shopping their deals rack so I can buy more pet food at a time, sometime the deals are so good I’m able to buy bags of food and donate it so when they have their 50% off I really really take advantage of it, and the folks who work there are always so helpful when I ask for help grabbing huge bags of dog food.
Love stopping in and buying all the discounts!!! They update it pretty frequently too.
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July 2024 by nelli ville
Horrible staff. Lost my buisness. Girls need to come out of back store and help. Do not argue with customers is huge too.
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July 2024 by Michelle Kammermann
I worked at the Merritt Island Pet supermarket for 6 months and I must say i’m extremely disappointed with how I was treated here. I know that no job is perfect and everything has its faults, but this is far beyond that. My first couple weeks was learning the basics and I made mistakes as anyone would. Managers began verbally abusing me and threatening to send me home every shift for my mistakes. I spoke with their supervisors and the issue has since then been resolved. But months following afterwards the work environment began to resemble a high school gossip group. The supervisors would continuously gossip about employees and bring everyone down, even one customer overheard one of these conversations and reported it to the employee they were talking about. I’ve been falsely reported for being off task and “chatting” with customers assisting in their needs but managers had seen it as I was “hanging out” with my friends. There’s been bias and discrimination within this store on the hiring process and my religion. I must say again that the environment of this store is extremely unprofessional and I’ve never faced this extent of bullying even in high school. These employees have potential to make this a wonderful place to work but the leadership hinders it.
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July 2024 by Maro Pierce
Raye is a super salesperson very friendly and helpful unfortunately I cant say that for the manager.
I went in to buy cat food and some dog treats, I didn't realize that I had left my wallet at home so I told Raye that I would be back to pay for my items. When I got back all my items had been returned to the shelves, thankfully Raye remembered the items and was able to retrieve most of them. I ended up not getting everything I wanted or needed makes me think the manager doesn't care whether he has repeated business
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June 2024 by holly villefranche
Very nice. My dog peed and they were very good about it
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June 2024 by Danielle Bures
Almost every time I come to the store one of the cashiers has an attitude and it’s been more than one or two people while checking out. They don’t seem to know what they’re talking about often and there’s a confusion about a secondary account that I didn’t sign up for, but no one seem to help me fix the situation. They just keep telling me I have to call corporate again with an attitude. I won’t be back.
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June 2024 by Thomas Murphy
Excellent customer service and friendly employees
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June 2024 by Lisa Hill
Friendly staff. Very knowledgeable and very helpful!!!
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June 2024 by Sylvia Edwards
I was a customer here, and every time I come in, everyone always asks if I need anything. I inquired about ferrets previously, and they said they come in at a certain time, so to keep checking back. I come in today, and they finally have ferrets. A bit overpriced from what I've seen, but that's whatever (inflation, I suppose). Anyway, I ask to see a ferret, and the lady makes me wait for her (I wait patiently) she goes over to the cage and states she doesn't want to wake them they are sleeping. Um, what? And then asks me if I'm going to buy one. I was until you decided not to allow me to see one for a bogus reason. For one, I have owned ferrets they sleep sporadically with spurts of energy. You can pick the ferret up for the sake of showing a customer. What the heck? How am I supposed to see if my son and I would like this pet if you say you can't take it out? And then to offend me and ask if I intend to buy it! I put back the item I was there to purchase and left. I will never go back to this store. I am giving this place 2 stars since this is a particular associate.
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June 2024 by J.R. Hammond
Everyone was very helpful finding what we were looking for
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June 2024 by Jessica Alysse
They are great and have a large selection.
Everyone seemed friendly and helpful
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May 2024 by Vilex Vay De Vaya
great service and selection of products.
I will return for more once I run out
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May 2024 by Fred lockhart
Great selection of food and accessories. They have a discount club. Also worthwhile.
