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January 2019 by Heidi S.
Update: Would still give them a 0. We have filed multiple complaints against this company with the better business bureau and have filed a formal claim with the company. Not one of those claims have been addressed or reconciled. Have called their customer service representative multiple times and left messages without any response. We are now 5 months out and still no responsibility has been taken. Please do your research before using this company. They are a Scam and I would not want anyone to go through what we have had to go through.
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December 2018 by Denise B.
This company uses false advertising, fraud by deceit, breach of contract, lies, they were good up until their unprofessional driver, rolled boxes end over end, didn't/provide any paperwork and refuse to send them in email via office ladies guarantee she would to driver while he was there. My shipment left my house over seven months ago. Then they're gone. They deliver the wrong date; put it in storage, they said, and then they don't know me; they block your phone and cut off all communication, they lost it, they lie over top of their lies. then they call, as a distraction, to say they found it..and then they fail again and again. They admit having it all three times so far; and they are still holding it hostage.
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September 2018 by Alisha P.
Showed up 3 days late. Lost half of my furniture.(Their reply "Well, if you've watched the news, some other people have had worse experiences with other companies," and even better "We delivered MOST of your things, and that satisfies the contract.") Does not answer phone calls or e-mails. Does not return messages. TERRIBLE experience. Made a complaint with the BBB in August, and they haven't been able to get in touch with company, either.
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September 2018 by Tyler P.
These guys are an absolute ripoff... Frank and Russell are a disgusting couple of thieves. Held my furniture ransom in the driveway after filling out a bogus invoice after a previously agreed upon quote. Do yourself a favor and steer clear of these scammers! The actual movers they hire are non licensed individuals off of craigslist and the driver probably came from the same place. They weren't even able to pick up all of my furniture when they arrived and some of what arrived was damaged. Worst experience ever, just hire some help locally to load and unload or go full service with a trusted nationwide chain.
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August 2018 by Mike T.
Liars and Thieves The only reaction I take from the process with DIM. Once deposit provided the entire experience was a disaster. The moment their representative walked in the door the price went up 55%. Nobody said they needed $2K cash for the next payment. The verbally committed delivery dates were never met. Shipment was split. It got worse when they claim the refunded initial and required cash payments with the next two deliveries or deliveries would not be made. A month and half later refund has never been received. Don't believe anything they say about positive customer experience. Our experience is they could care less. Resolving open issues with DIM remain a challenge. Stay away.
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August 2018 by Janeva C.
***PLEASE GO SOME WHERE ELSE***I have dealing with this company for a week now.The company delivered some of my stuff to another customer and the driver Sean promise to take care of it and get my stuff overnighted to me.Long story short he ignored my calls and it never happen. Then contact my point of contact Frank who has been acting like he is getting thing resolve with no update still and hard to reach.Then I had to contact customer service which is Dana Collins who reads her caller I'd and don't answer til u call from another number.She is very rude and disrespectful.Tell me Frank isn't gonna help me he just basically lying about getting my stuff back.I ask for manager Dana refused for me to speak with anyone but her.Then she tell me summit a claim I like everyone else so insurance company can pay.Which lead me to think they lose s*** or misplace things all the time so let the insurance cover it.They have also delivered my personal paper work to someone else no now I have to set up fraud alerts as well.Dana also told me she didn't care if I did review or summit complaints which mean she clearly doesn't care about the company she works for.
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July 2018 by Wendy L.
Thank you Discount Interstate Movers! Amazing job with zero issues. Will definitely recommend! 5 stars*****
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June 2018 by Arley L.
I used them for my cross country move from buffalo to south Florida and boy oh boy what an amazing experience. I was so so worried that my move would go terrible when I heard my friend tell me of a horror story move she had a few years back with another company but these guys were absolutely fantastic. They are good movers. Tell your friends! I'll surely tell mine.
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June 2018 by Sarah G.
They sent me a text about being able to offering me "an amazing discount" because some one had canceled. The reduced rate was $1300 for a one bedroom. They said they discounted it from $3000. $3000 would have been the most any company has quoted me. Don't feel like I can trust this company. This move is from KY to MD. It took me 11 hours to drive but would take 2 guys 4 days. OK. May be a good company if you don't care about cost, but they basically just told me to do it myself -_-. Don't know why they bothered texting me about their "great deal". I don't think I want to talk to a company that asked me for my business when contacting me, then telling me they don't want it and didn't even have any sort of sales pitch on why I should use them. Update- the owner did contact me and apologized for the representative I talk to. He asked me what he could do to improve my view of them. I really appreciate the effort he made to try and make things better.
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June 2018 by Tal S.
I help my parents move from FL to CA and after lots of companies that sent me their quotes I chose to go with Discount Interstate Moving and I couldn't ask for a better company to move us. Thank you for your service, I will definitely recommend to all my friends and family!
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June 2018 by Shawn S.
Definitely recommend! Took a normally very stressful situation and was somehow able to make it stress free. Very professional and very timely with all our questions.
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June 2018 by LaToi C.
I would give less than one star but It won't allow me. I hired this company to move my things from PA to NC on Friday.The guys who arrived to my home came in. 16' foot truck. They made three trips to the "trailer" to load my things. I had to text the owner of the company on the following Thursday to find out when my things would be delivered without response. Then I get a phone call from the movers stating they would be to my new location within the hour. They arrive and demand more money than was estimated. They refused to accept the cc payment and demanded cash. They drove away with my things and made me wait an additional day to receive my things after they received a wire. Once my things were unloaded I noticed most of my things were damaged. After unpacking many items are missing. A bag of winter and spring coats. My sons go cart. My daughter's bed frame. My brand new turkey fryer. Two portable pop up gazebos. Bar stools. My hand truck. Several other items. I never received my claim forms. The money I originally paid for deposit was to be refunded and have not received it. The company never answers their phone. The owner Frank is extremely rude. Don't use this company
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May 2018 by Genna A.
My move wasn't an easy one to say the least. I really had a lot of variables to my move that made it difficult to move 3,000, more difficult than most. The guys at Discount we're so helpful and so professional. They went above what I needed and really took such good care of my furniture. It's my pleasure to recommend them and it was my pleasure to do business with them.
