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June 2024 by Stevie Hooker
Greatest service ever thank to Christin for being so awesome
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April 2024 by nancy faseno
The car dealers are fabulous. They work hard to help find the vehicle you're looking for,service afterward is fast and easy
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February 2024 by Mary Mallory
awesome! get service and staff. make shopping for a new car pleasant
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January 2024 by Totongua M (GW)
Dealership treated me well. When I purchased 2 vehicles the same day
(Any dealership would do back flips to sell 2 vehicles at the same time)
BUT. They requested that when Nissan sent me a survey, please bring it in to us, and we will fill it out. (Happy to let them get their back slap from Nissan)
However, when I received a survey around week 2 or 3, I rode to the dealership.
For me, those are about a 35 to 40 mile trips.
I was promised a free oil change on each of my purchases.
After arriving, I was told this wasn't the right survey, and they erased it from my phone.
"Wait a little longer."
I received a second survey at around 2 1/2 months.
I again rode to the dealership, only to be told the first survey was the right one. Not this one.
So because of their incompetence, that survey was gone, and I drive another 80 round trip for NOTHING.
Of course, because we never filled out a survey. No oil change!
Now, I am perfectly able to fill out the survey out on my own. (I'm a masters level trained nurse), but since they asked, I was happy to help out.
Lesson learned. Don't leave things up to knuckle dragging salespeople. Handle things yourself.
(Kinda makes me wonder? Who here is actually the knuckle dragging idiot?
Probably me.)
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December 2023 by Willie Harris Jr (W.E.B. Complete Detailing)
Service advisor TJ is awesome. This was my first time meeting him, and he made the visit welcoming to the point that I feel like I have been knowing him for years. Great dude!!
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October 2023 by Mae S.
Buying a car is never an easy task, even less so due to my anxiety and panic attacks. After many weeks of preparing ourselves for a successful car buying expedition we arrived at Mike Erdman Toyoto and met with our consultant Jashua Maurico. After test driving the car I was interested in, we thought it was perfect and we wanted it. Easy peasy right? Five minutes later Jashua came back and said it had sold to someone else while we were test driving it!!! I just couldn't anymore so we left. Fast forward another month and we were prepared enough to try again. This time it went way more smoothly than I could have ever imagined and in hindsight I love my 2023 RAV4 even more than the previous car we had looked at. At the end of the day we couldn't have done this without Jashua! Not only was he super knowledgeable and answered every question we had, he was so kind and so patient with me with absolutely 0 pressure. Now I'm the owner of a brand spanking new beautiful RAV4 and I couldn't be more satisfied with our experience with Jash and with Mike Erdman Toyota. Highly recommend and would buy another car from them tomorrow if I needed to. Thank you Jash!!!
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October 2023 by Margaret G.
I'm giving this place five stars I love the service and the person that helped me was Emily Way to go!!Nice job Emily!! She was honest friendly I recommend this place I'll be here soon again for my oil change. Thank you Emily...
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October 2023 by John T.
Mike Erdman Toyota is the closest dealer to my home, when I was ready to buy a new RAV4 I reached out for a price. Over the next two weeks Gary G repeatedly sent over things I didn't askat an over MSRP price, I went back to him three times with exactly what i wanted (RAV4 XLE, not hybrid not premium, etc..) and he just couldn't get it done. I contacted the second nearest Toyota dealership and they gave me a price and I bought the car. A few days later Gary from Mike Erdman sent me condescending rude emails about not buying from him. I would avoid Gary and Mike Erdman Toyota if you can.
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October 2023 by Kevin B.
Traded my leased 2020 Tacoma for a leased 2024 Camry. My wife, and I didn't care much for the car. We went back 2 days later to take advantage of their 9 day, 500 mile offer, which allows you to return the vehicle within 9 days, and 500 miles. I was told that it does not apply to leased vehicles. While their website does say "Purchased vehicles" it says nothing about leased vehicles being excluded. It's dirty business if you ask me, and I suspect that no one that I dealt with even knew the policy. Erdman Toyota will never see my business again. You screwed the little guy, Erdman. Good job!
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September 2023 by Val Yel
It is just a body shop. NO OTHER SERVICES LIKE OIL CHANGE ETC.!!!
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September 2023 by Darlene Griffin
Pack snacks, maybe lunch. Takes 3 to 4 hours. We paid cash, traded a very nice car in on a used truck. 3.5 hours. Waited 1.5 hours for signing with Finance guy. We also bought a new car last year same experience. Nice people but pack your patience.
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August 2023 by Ziggy P.
When I bought a car there I paid for a license plate and they gave me a temporary one it has now been expired for 5 days, I keep asking them to mail the official one like they said they would, and I keep getting ignored
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August 2023 by Juliana P.
I am sorely dissatisfied with my care at Mike Erdman Toyota. For months I have been on the hunt for a Toyota Prius since I'll be moving to the state of California soon and feel this is the best economic solution for me. The website listed a great Toyota Prius I had been inquiring about for 2 weeks and was connected with Jessica, a manager at the dealership. One day when I was randomly looking for the vehicle again online it was no longer on the website and when I asked Jessica about this she led me to believe the car was still available and that we should come in. Little did we know that the vehicle had been sold and we had made an hour long trip to leave empty handed. We were lied to and we will not be returning.
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July 2023 by Roxanne D.
Absolute worst service experience EVER. We have been loyal Toyota customers (both purchasing & servicing) for over 35 years. This is the absolute LAST TIME Mike Erdman Toyota will see my business. Too bad, as we were ready to trade in our '21 Tacoma. Be careful in the service dept; what they tell you/what they do/what they charge you is all over the place! Shady business.
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July 2023 by Karen T.
I had my car out there for a repair as my a/c was not working. I was told by another shop that it was the compressor. I called and got an appt to put the car in to have them replace it due to that is where I take it for all of my repair and oil changes. Well the mechanic who worked on my car said it was something else and not the compressor that was fi e I was told. So took it back cause having the same issue and now they say it is the compressor. They said oh he thought it was ok. Now due to the other repair and them stating I needed other things had them fix that but now can not fix the compressor like they were suppose to. DONT EVER TAKE OR BUY FROM ERDMAN TOYOTA
