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January 2024 by M P
Melissa was great! Just opened a business account and didn’t have my debt card yet. Walked up, no line and was in and out without 5 mins. Thanks for the positive experience Melissa! -Martin
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December 2023 by Jezze lynne
To be quite honest, I’m shocked to see even 1 5 star review because my experience there yesterday was atrocious. Let’s begin with I’ve had my account for 15 years. I go through the drive-through because I currently have Covid and this was an emergency situation. Quite literally. So I tell the woman on the speaker that I’d be more than happy to come in but I do have Covid so it’s probably best that I stay in my car. She said “hold on, I need to ask my manager.” She had me sitting there for 20 minutes before again I Push the call button & ask “should I just come in?” She can repeated “I’m waiting to see from my manager.” She then comes back about 10 minutes later, mind you she is aware I have Covid at this point, and tells me basically they can’t help me bc of the type of account that I have. (All I needed was a check so that I can void it and turn it in. The company that needs it is very specific on what they wanted And I advised this to the woman initially) she proceeded to tell me it’s not possible… when I’ve gotten a check from the branch at least 3 times prior. So the manager comes to the speaker & again tells me he doesn’t see how I’ve done it because it’s literally impossible… giggling as if I’m lying or something about this is funny… OK fine, you don’t want to give me the check, that’s cool! Can someone give me a letter on Wells Fargo letterhead with the information that I need? “Well, ma’am, that’s on your statement” he replies. I said “I’m well aware what’s on my bank statement as I’ve had this account for 15 years, but like I told the previous woman, this company will not accept that. So can someone just type me up something real quick please?” This ignorant, entitled, no customer service skills having man blatantly refused to do anything to help me. Told me to pull forward & call the 800 number & get my account switched. OK fine! like I said, ITS AN EMERGENCY!!!! So I pull forward, call customer service, change the account type, go to pull back around & conveniently, they’re closed. Mind you this has been a matter of 10 minutes. I walk up to the door bc again, EMERGENCY, & they all just look at me like I’m a freaking clown. Literally, the worst experience I’ve ever had anywhere, and I will never go back there again. It was almost bad enough to pull all of my accounts from Wells Fargo in general.
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July 2023 by Jacqueline E.
Its always a good experience coming to Wells Fargo. In NY they are not as pleasant as l have found branches out of state to be. Georgia and Florida seem to be very good so far. They are very professional and get you to crack a smile before you leave. I highly recommend Wells Fargo.
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August 2022 by Eric Durham
Seems like they are always understaffed inside. I've seen long lines waiting for tellers multiple times now and have waited 15+ minutes for simple things. Would recommend using other branches if possible.
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July 2022 by luz contreras
Horrible absolutely horribleThey don’t even answer the phone
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December 2021 by Joshua bronzell
I have never once since opening this account waited less than 1 hour in the drive through for service.
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November 2021 by Tunde Divoll
If you need anything just go see Travis Webb. He goes out of his way to help you and if he can't he will recommend you to the right person. He is professional, understanding, efficient and persistent.
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October 2021 by Ivan Maldonado
How are you guys a bank and you can't issue out a debit card for someone that got their wallet stolen? I was immediately asked if I had a cell phone, I then asked are you going to tell me to do it through the app, he said yep... The only reason I have you guys as a bank is because you are literally in my neighborhood and I felt like you guys could help when needed much faster than an online service bank. Oh well, I guess I'll be switching banks.
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September 2021 by Thera Dawkins (Thera2.0)
Absolute worst experience ever!! My step daughter attempted to open up her own checking account and the banker chose to ramble on and on. Even after I told her we were pressed for time. The banker was told the type of account she wanted and instead of starting the process, she proceeds to argue her down and attempt to force her to get the account SHE thought was best. She then had an appointment and after wasting about 45 minutes of our time she said we could come back. Extremely disappointing. Will not give them my business and I suggest you do the same.
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August 2021 by ANGEL CoolChick
I've been with this bank for over 15 years I love this bank.
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July 2021 by Donna ketcher
My experience at my bank has always been positive. The employees have always been friendly and very helpful. I like going there.
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May 2021 by Maldo's Detailing
How are you guys a bank and you can't issue out a debit card for someone that got their wallet stolen? I was immediately asked if I had a cell phone, I then asked are you going to tell me to do it through the app, he said yep... The only reason I have you guys as a bank is because you are literally in my neighborhood and I felt like you guys could help when needed much faster than an online service bank. Oh well, I guess I'll be switching banks.
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May 2021 by Chorlox Bleach
Cardless part of the atm hasn’t worked for months..
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March 2021 by Ben E.
I'm sure the actual bank is fine but the ATM hasn't been accepting deposits for a couple months now. Have to go out of my way to the one at Melbourne Square Mall to deposit money on Saturdays.
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February 2021 by Courtney Fender
Came in on a really busy Saturday about a week or so ago, to get my name changed and Stephanie Fonseca was the personal banker who helped me and she was absolutely amazing even with 10 people a head of me and her seeming to be the only one there. She was calm, thorough, professional, and courteous. Even though it was extremely busy, I didn't feel rushed at all. I just wanted to write this review to say how great she was! Thanks again, Stephanie!
