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January 2024 by Diane
The people who write about customer service are spot on! I had a problem with a gift card purchased in another town. Tina, then Gigi, were excellent in handling the issue and coming up with a solution. I don't even live in Melbourne but was visiting from out of town. This store was well-stocked and full of VS team members assisting customers. Great experience!
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January 2024 by Dawn Bradley
Love their Bras & workout leggings. Panties, Jogging outfits Perfumes body spray & body wash & skin cream.They will measure you so you fit, comfortable & perfect in a bra.
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January 2024 by Lola Th.
Recently visited this location and was amazed by their customer service. From the minute you step inside you’re greeted with friendly welcome and they’re ready to help you with any questions you might have. I was assisted by Hannah. She went above and beyond to order items requested online.Thank you so much Hannah, kindly appreciate all of your help yesterday!!!
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January 2024 by W B
I couldn’t get any help. I went there because I wanted to be measured to get the proper size bra. No one could help me, the fitting rooms were full, and there was a line. One of them was actually out of order, which im not even sure how that happens. Shopping for bras is hard enough, but it’s even worse when you go to a high-end store that treats you like you’re in Walmart.
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November 2023 by S K
Emily was super super helpful to us in the fitting rooms! She was zooming around to grab us the right sizes. Thankful for a good experience in the store!
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November 2023 by Crystal Haywood-Moore
Extremely helpful employees and polite. I love the merchandise and layout of the store.
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August 2023 by Jessica Estrada
There was only one helpful person. What seemed to the lead person on the floor was EXTREMELY rude. This is probably a great store for rich white people. Otherwise you're treated poorly.
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June 2023 by Justine Redman
As always the store was clean and stocked very well. Victoria Secrets never disappoints! Great start too!
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June 2023 by ANDREAL CLASS
Worst customer service ever tried to get help and no one would help us while shopping looking for a specific bra only one cashier worst store ever won’t be back
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April 2023 by Shelby Aleman
Clean store, friendly customer service, got everything I needed!
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March 2023 by Robert Rodewald
You would think, when a single guy walks into Victoria's secret, he's looking to spend money on some intimate apparel. This location however, the staff did a very good job of avoiding me all together. It must be me.
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January 2023 by Lindsay Melloca
I shopped at this store and was encouraged to apply for the credit card. It was the biggest mistake I made because I didn't see how it would later affect me. The first time I attempted to use the card, the store clerk said the charge of $7.00 would not go through. So I paid cash. Some weeks after I saw a bill and I called the bank to explain what happened, they told me I would still have to pay but they would remove all other charges. I paid the $7.00. Little did I know they still sent to to collections which sent it to the credit bureau. I disputed it with comenity bank and experian. My report stated that it's paid and closed but experian refuse to remove the false negative information from my report. Experian even has my social security wrong.I had a major transaction at the bank and the late charges came up. Now I will have to get a lawyer because I have my statements and bank receipts. I need my house, Victoria Secret/ Comenity bank will be paying if this is not resolved.
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January 2023 by Marie Brown
Okay service. The staff seemed more into each other than the customers.
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January 2023 by Cindy Decker
Only had 1 register open 3 days before Christmas
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December 2022 by Linda Badrosian
The worst management ever!! Worst costumer service from the cashiers too!! Please avoid this VS store.
