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December 2023 by Lisa L
The storage facility is located at 7440 Pineda Blvd, Melbourne, FL 32940. I did not have a good experience speaking with the female manager yesterday. I called the number on the door 5 times to speak with the manager when they are not in the office. She didn't respond to any of the calls. I then found her inside the parking area. I let her know that I no longer need storage. She said I need to put in an intent to vacate with no clue as to how or where to find this information. I called customer service and was told I needed to get the form from the manager. Yes, the one who could have let me know that I need to get it from her. I was also told I needed to give a 30-day notice to vacate. Yes, a 30 day notice not 60 days! Unless you know by the last day of the month before you intend to vacate, you are charged two months to vacate. I just paid December (6 days ago) and must pay the full month of January which is more than 30 days! Most storage facilities will prorate the amount and only charge the 30 days but not this company. I am disappointed with the lack of service from the manager of this company along with their definition of a 30-day notice. I am requesting to be prorated for the month of January as I am giving 30-day notice today and shouldn't have to pay for the entire month of January. Other storage facilities in this area have superior customer service and much lower monthly fees. I suggest not wasting your time or money with this storage company.
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November 2023 by Amy Brignall
Cheapest place around for storage, and very well maintained! The employees are super friendly and made it easy to sign up.
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November 2023 by Jeff Elia
Site manager was very helpful in getting my company set up with their business needs (Storage, parking, and on site access to Uhaul trucks)
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November 2023 by Michael Lower
Rented a unit this week from Midgard Self Storage. The on-line application and payment took minutes to complete. I even received a follow up call to insure that had received and understood all the information that I needed to get to my unit without delay.Seamless.Thank you.
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October 2023 by Mitchell Rains
The staff at Midgard are very thorough and passionate about creating a good experience for their customers. We have a number of units rented through them and have enjoyed our time there.
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October 2023 by Retiree RV Ventures
Midgard Storage is clean and less expensive than most storages. The undercover storage for RV and boats is definitely a must. But Midgard charges 7% taxes and in Florida Rental or leased property’s should only pay 5%. So who pockets the difference?
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October 2023 by Faith Hall
Terry is very personable, and helpful every time I call and speak to him! He always goes above and beyond. I called to ask about my price increase, and he showed me better sized units that were worth my money. Excellent service from him! (Everyone in the call center is always nice to speak with as well.)
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September 2023 by Colleen
Edit: 8/30/23 - update rating from 5 to 2 stars. Very questionable for the Insurance they require you to have to rent there. They will fight you to get anything covered for stolen items.Edit: 7/31/23 - they could use a major upgrade with security systems.Best price in town. Clean area. Good security. Staff was quick and knowledgeable too.Best part was renting it online and getting all the info I needed to get my stuff moved into my new unit the next day.
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September 2023 by Patty Carosi
We used the Midgard Storage Unit in Melbourne Florida. We had excellent service and we would use this place again if we ever need storage again. The gentleman was very nice that we worked with. No bug problems when we moved out. The Storage unit was very clean and the place is well care for. Thank you for the great experience with you all. Roger and Patty
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September 2023 by Daymon Hayes
The staff are so customer service oriented, they seem to ALWAYS be in good moods. And I enjoy the laughs we share. Y'all are wonderful ?!
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September 2023 by USMCVet85
Fair prices, clean facility, and staff are very helpful and prompt to return calls.
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August 2023 by Daniel Lawson
Very helpful during the application process. Easy to get started and easy to go see your belongings.
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August 2023 by Rosa Speranza
Very impressed with Midgard. The online reservation process was so easy. I also called as I had a few questions and the person I spoke with was so helpful and knowledgeable. All of my questions and concerns were answered. I would definitely recommend Midgard if you are looking for a storage facility. I’m so glad I chose this site.
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August 2023 by Jeff Janowich
Be careful with renting units on-line from these guys. They are the only ones that I have ever worked with that not only require a 30 day notice but will bill you for the entire next month. I vacated my units on July 9 and informed them. Billing me for the last 22 days of the month when I had already vacated was not enough. They instisted on billing me the entire month of August as well over $650 dollars for units that have been vacated for over 50 days. Sure they will tell you its in the contract but it is clearly a tactic to take advantage of you. There are plenty of other storage places and I vacated 2 others as well when I moved who did not have this ridiculous practice to bill for an entire month after the month you vacated.
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August 2023 by Joe messier
I paid for a reservation and decided I didn't need the units after all. Then advised about no refund policy after cancellation. Not too happy about that.Process a refund as quick as you process a payment.