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August 2022 by Google user
Ok so they do a great job grooming. But no one in the store or grooming salon ever answers the phone. Highly frustrating.
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July 2022 by flgrl4life t
Ok so they do a great job grooming. But no one in the store or grooming salon ever answers the phone. Highly frustrating.
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January 2022 by Alex W.
Went to buy flea medicine for my cats. Noticed it was $20 HIGHER than chewy.com. Also, on Petcos website it says they price match chewy.com and Petsmart. Asked the manager about it and he says that they don't do that. Which makes no sense when their companies website says they do. Luckily Petsmart is right by the Petco and Petsmart had the same price as chewy.com. I would highly recommend going to Petsmart instead.
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September 2021 by Arianna D.
I shop at petco all the time for live fish, fish supplies, cat supplies & more. I usually don't go to this one because it's a little farther but I was in the area and needed to pick up some things. When we saw the live fish section, every tank was mislabeled, sooo many dead fish were in the tanks, one tank was 'under observation' and it was a huge mess. No one came back to that area the entire 30 minutes I was in the store, we had to eventually go up to the front where two employees were talking, they then got annoyed that we asked for help with a fish and live plant. Aside from all that, once they got us what we needed we asked if we could have a black bag for our fish so he'd be less stressed (light can cause more stress when transporting) and the girl there said "Black bags are for dead fish." When we replied by saying that the dead fish would make more sense in the white bags they use for the live fish who can still get stressed... because they're alive.. she said "there's a lot of kids in the store by the hamsters usually and we'd have to walk past them with a dead fish. We aren't trying to traumatize the kids." I was so confused because like I said, every tank in there fish section had dead fish. I literally just said have a good night and left.
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May 2021 by Joseph S.
Have taken my dog there before it was great the last time was a sh*t shoe called said she was barking nipping at groomer never had this happen before They changed groomers they need to change back
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May 2021 by David C.
Most hobbyist complain about the big stores like petco, but I have nothing but praise for this store. I have been here several times throughout the past few years and all my experiences were positive. The one experience that prompted me to write a review was the level of service and expertise that I received yesterday. I am looking at a starter aquarium for my kiddos and met Christina (I hope I spelled it right), the fish area manager. She was amazing! Very knowledgeable, gave me great advice on setting up my tank and what I needed. Took her time to explain everything, what a great level of customer service. She walked me through the setup and even helped me compare products to find the best ones for my needs. Christina was also a sweetheart with my kids! She made a "big store" feel like a friendly neighborhood store with her kindness and expertise. PETCO you really hit it out of the park when you hired her. I'll update pics once I have the tank set up.
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January 2021 by Knirps L.
Horrible layout, employees w/ mask under nose. Not a great selection. Difficult to find anything. Random items strewn across sections. Will not return.
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September 2020 by Ava W.
This place was disgusting. There was crickets all over the floor I could hear them and one almost jumped on my foot.
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February 2020 by Austin S.
Came in looking for some dog life vests. They didn't have life vests but lots of other fun pet items. Unfortunately we saw a large number of dead fish. Something I see a lot at Petsmart and Petco these days. Some previous reviews also mention poor experiences with the dog grooming at this location. You should look at the photos and read those reviews too. Puppy training classes. Grooming as mentioned before. They have items for dogs and cats as well as birds and fish. A few turtles, some adorable sleeping ferrets, rats, mice, guinea pigs, and a few lizards. Toys and treats. Food and medications for any ailments your companion may have. You can even bring your pet inqide while you walk around and shop if you feel so inclined. All in all a nice pet option in the neighborhood. Parking out front and they have a rewards program is you choose to frequent this chain here or anywhere else.
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December 2019 by Elisabeth M.
Horrible haircut and wonder if they even washed my male shih tzu. He smelled of vanilla but no fresh washed smell. He looks really awful, weird tuft on his head, wispy 3 inch length and straggly looking legs and face. $63!! My son and best friend both hate it too! I sent a picture and both asked me OMG what happened. Go elsewhere!
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December 2019 by C C.
I have to change my rating and sorry I have to do so. We took our dog to get pictures with Santa. The setup was atrocious. It was right out in the open to the left side when you opened the store. A women had a tablet and was taking pictures we had our dog well behind and down the aisle. The woman yelled over to us if we could move away into the store. Our puppy was excited. She said it was too much of a distraction. It seemed rude and also stupid. We left and went to petsmart. Much more professional and friendly. They smartly (no pun intended) had a closed off walled section to take puppy pictures with Santa. It was all free and very pleasant. I wont be going to petco again
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August 2019 by Allie F.
My doodle has had plenty of horrible haircuts including shave downs and poodle style, but Brittany has given us hope! She was extremely patient and took the time to listen to what I wanted, which I have learned is not as common as you'd think. She also called me before doing anything when she thought in my dogs best interest, we cut more then originally planned. Best of all, this was the best and cutest cut she's ever had AND my dog seemed to be more comfortable with her than any other groomer. Thank you, Brittany and Petco Viera for always being so kind and awesome. Y'all are the best!
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February 2019 by Ora P.
I have used Petco for years for my pets. They are always amazing. Yesterday I went to have my Shepherd groomed but due to an ear problem with her they said they couldn't groom her. She really needed it. Pleasant surprise they now offer a self bathing service. They provide the area,shampoo and plenty of instructions. Sarah the grooming manager was the best. She actually made it easy for us to get it done even made it fun. Will definitely be using this service the next time her ears flare up. The rest of the time I'll let them have the fun.
