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September 2023 by Laurel H.
Got in to grab some pet food and treats! And then I looked around for something bright and brand new. I love coming in here! The people working are always nice. It has things that I always need!!
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August 2023 by Google user
I was greeted at the front door and taken in for my appointment. Staff was very kind and knowledgeable
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August 2023 by Kristina Cooper
I was greeted at the front door and taken in for my appointment. Staff was very kind and knowledgeable
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July 2023 by Jennifer I.
THEY ARE CHARGING MONEY FOR A BAG! As if cat food prices are not high enough, I now have to pay to bag up my purchases!!! Of course, not taking a bag, I promptly dropped all my cans of food on on the ground in the parking lot on my way out the door denting them. So upsetting. I will not be shopping here again.
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October 2022 by Jonathan H.
Avoid this store. This store is run by the absolute worst management. I had a grooming appointment booked and was called a week later to advise me that they had a corporate policy that did not allow dogs to be groomed past the age of 12. I contacted the corporate offices to find out why the policy exists and was told that was not a policy of theirs. I called back to speak with them grooming manager and she acted like she was not the manager, and then transferred me to the store manager. That manager explained that it was up to the discretion of the salon manager. When I asked why I was lied to, the store manager berated me with abusive language and left me with a suggestion that I find another place for my pet needs. Absolutely unprofessional
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June 2022 by Lesley K.
Awesome, sell the dog food I feed my dogs, (not found at petsmart because it's high in quality). The staff are so nice and always give my dogs treats when I go. Very friendly staff.
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June 2022 by Geo S.
After moving to Florida from New Jersey, we wanted to continue using Petco for our dog's grooming appointments. We have had great service in our Raritan NJ store, however the experience today at the Viera FL location was an utter and epic failure! It started at the check in counter, where the attendant stopped in the middle of the process of checking our dog (an 11 pound mini poodle) to speak to two young people who looked like her ( blue hair, piercings everywhere) and left us waiting. Then about an hour in to the grooming appointment, we received a call stating our dog was anxious, nervous, and being uncooperative, we asked if we should return to the store to pick up our dog, they said no it will just take longer then expected. Our dog has been groomed many times prior to today. An hour later they called us to pick up our dog, when we arrived back at the store, another heavily pierced young lady started to berate us, stating that we should not bring our dog back, and the reason was that she was overly anxious and would not sit still, in fact she stated that this particular Petco was understaffed and the groomers were young and inexperienced! Now with a groomer virtually on ever other corner, we will definitely not be patronizing Petco for any future grooming needs. Do yourself a favor and avoid the Viera FL Petco store for any of your pet needs.
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January 2022 by Alex W.
Went to buy flea medicine for my cats. Noticed it was $20 HIGHER than chewy.com. Also, on Petcos website it says they price match chewy.com and Petsmart. Asked the manager about it and he says that they don't do that. Which makes no sense when their companies website says they do. Luckily Petsmart is right by the Petco and Petsmart had the same price as chewy.com. I would highly recommend going to Petsmart instead.
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September 2021 by Arianna D.
I shop at petco all the time for live fish, fish supplies, cat supplies & more. I usually don't go to this one because it's a little farther but I was in the area and needed to pick up some things. When we saw the live fish section, every tank was mislabeled, sooo many dead fish were in the tanks, one tank was 'under observation' and it was a huge mess. No one came back to that area the entire 30 minutes I was in the store, we had to eventually go up to the front where two employees were talking, they then got annoyed that we asked for help with a fish and live plant. Aside from all that, once they got us what we needed we asked if we could have a black bag for our fish so he'd be less stressed (light can cause more stress when transporting) and the girl there said "Black bags are for dead fish." When we replied by saying that the dead fish would make more sense in the white bags they use for the live fish who can still get stressed... because they're alive.. she said "there's a lot of kids in the store by the hamsters usually and we'd have to walk past them with a dead fish. We aren't trying to traumatize the kids." I was so confused because like I said, every tank in there fish section had dead fish. I literally just said have a good night and left.
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May 2021 by Joseph S.
Have taken my dog there before it was great the last time was a sh*t shoe called said she was barking nipping at groomer never had this happen before They changed groomers they need to change back
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May 2021 by David C.
Most hobbyist complain about the big stores like petco, but I have nothing but praise for this store. I have been here several times throughout the past few years and all my experiences were positive. The one experience that prompted me to write a review was the level of service and expertise that I received yesterday. I am looking at a starter aquarium for my kiddos and met Christina (I hope I spelled it right), the fish area manager. She was amazing! Very knowledgeable, gave me great advice on setting up my tank and what I needed. Took her time to explain everything, what a great level of customer service. She walked me through the setup and even helped me compare products to find the best ones for my needs. Christina was also a sweetheart with my kids! She made a "big store" feel like a friendly neighborhood store with her kindness and expertise. PETCO you really hit it out of the park when you hired her. I'll update pics once I have the tank set up.
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January 2021 by Knirps L.
Horrible layout, employees w/ mask under nose. Not a great selection. Difficult to find anything. Random items strewn across sections. Will not return.
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September 2020 by Ava W.
This place was disgusting. There was crickets all over the floor I could hear them and one almost jumped on my foot.
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February 2020 by Austin S.
Came in looking for some dog life vests. They didn't have life vests but lots of other fun pet items. Unfortunately we saw a large number of dead fish. Something I see a lot at Petsmart and Petco these days. Some previous reviews also mention poor experiences with the dog grooming at this location. You should look at the photos and read those reviews too. Puppy training classes. Grooming as mentioned before. They have items for dogs and cats as well as birds and fish. A few turtles, some adorable sleeping ferrets, rats, mice, guinea pigs, and a few lizards. Toys and treats. Food and medications for any ailments your companion may have. You can even bring your pet inqide while you walk around and shop if you feel so inclined. All in all a nice pet option in the neighborhood. Parking out front and they have a rewards program is you choose to frequent this chain here or anywhere else.
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December 2019 by Elisabeth M.
Horrible haircut and wonder if they even washed my male shih tzu. He smelled of vanilla but no fresh washed smell. He looks really awful, weird tuft on his head, wispy 3 inch length and straggly looking legs and face. $63!! My son and best friend both hate it too! I sent a picture and both asked me OMG what happened. Go elsewhere!
