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December 2023 by Jackie Nsudus
Very clean and very professional
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October 2023 by Lashonda Jackson
This place is one of the poorest customer service that I have ever experienced. First of all, I scheduled an appt. at 11am but when I got there they told me I had an hour wait. I was upset, but I did end up waiting. I got in the chair of the nail tech named Ken who was having an attitude when I sat down. I told him I needed a pink and white fill. He told me that I needed to get a full set in order to get a pink and white fill ( which I never heard of) when I declined he was very upset and grabbed my hand forcefully to start my nails. I told him do not pull my hand in that way.After Ken was done with my nails, I asked the owner about giving a discount after waiting over an hour to get my nails done. The owner told me No. I paid for my service and DID NOT leave a tip. He didn’t deserve one. I will NEVER go back to this place. I see why they always have a “Now Hiring” sign in front of their salon. They are so unorganized! ???
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October 2023 by devon Skutnik
dirty, dusty, smells gross… but the eyebrows came out nice….Service: Waxing
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August 2023 by Krisha Varella
It’s not so much the waiting that bothered me as it was the blatant disregard, being ignored for hours, and the rude demeanor and attitude that made it to where I won’t return. I was told that it’s “first come first serve” and they don’t take appointments. I was attending a memorial service that weekend and went with my daughter to get our nails done. I wanted gel and my daughter wanted a full set. (A few of her prior acrylic nails had come off so she was going to just get a new set.) We waited for over 3 hours at the booth we were told to sit at. The only reason we did not leave sooner is my nails were started on but not sealed, nor was the design I asked for done. My daughter never even got her nails started on, and people coming in after us were taken before us. We were completely ignored the entire time as though we were invisible. My daughter had to work that evening so I politely told someone working there that was walking by (after having waited over 2 hours at this point) that we had to leave in an hour, and since there was no longer time for my daughter to get the nails she wanted, I would like to just get the acrylic removed (since no nails would look better than her having some long nails and some missing nails). Her nails were placed in a bowl of acetone for that hour and her skin was starting to peel off. I had to flag someone down again to tell them we had to leave and to please just seal my incomplete nails at that time. I was scoffed at for basically having somewhere to be (as if I hadn’t just waited almost 4 hours at that point) and was charged $50 for my nails (black gel polish - not acrylic - with no design and no trimming of dead skin/cuticles) and $10 for my daughter’s acetone bath. When I asked the owner if that was correct since my nails were left unfinished and all my daughter had done was had her nails set in acetone, he laughed loudly and said “of course he was right.” At that point I just paid and left because it wasn’t forth wasting another minute there. I have truly never been more disgusted in an establishment. Yes there are a few talented artists there, but the arrogance and lack of grace and humility is a disgrace. We luckily were able to make an appointment at Victor’s on wickham (he stayed late for us to get us in) and he not only did an amazing job but was kind and treated us with respect.
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August 2023 by Crystal
I used to get my nails done here all the time but then I moved and haven’t had the time to go out that way. I tried finding another nail place and I just couldn’t. They were all pretty bad and never lasted long. But I decided to stop in and have them fix what a salon did a week ago. My nails look amazing. Im just gonna be sticking to them for now on.Services: Polish removal
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July 2023 by April Blooms
I went to orchid nails just the other day to get a full set for my birthday and vacation. The man who did my nails was the owner and everything started off great, application was beautiful, length was perfect, but he didn’t see that it was hombre in the picture I showed him. So he said he’ll fix it and by doing that he put chrome on the nails that were supposed to be hombre?. He then decided for me that he wanted to do the 3D flowers his way. The nails don’t look horrible they just aren’t what I asked for. It’s been 4 days and my acrylics are already lifting!! I’ve never had this experience with orchid nails but unfortunately I will not be going back.Services: Nail art
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July 2023 by Andrew Catti
There’s a reason this place has 3.3 stars.Whatever you do, go somewhere else.My wife has come to Orchid so many times over the past three years. The owner Jimmy was doing my wife’s nails, when he tried to take the old acrylic nail off (the one that was left since all the others fell off over the past 2.5 weeks) he ripped almost her entire real nail off. He then proceeded to cut her actual finger. When he asked her do you like the designs, she told him no and he threatened to charge her to redo the designs he messed up.When she was leaving she asked for a discount due to her finger that is bleeding and pulsing in pain, he said “I didn’t charge you for the repaint since you didn’t not like the first time, that’s a discount”.She calls me hysterically crying, I leave work to have a talk with Jimmy where I asked him why my wife is calling me crying because of how much pain she’s in and asked him if he would refund my money. He then gets up, starts screaming and cursing at me. Literally screams at me with not only a client at his desk but other clients in the store, then tells me to leave. I tell him I want a refund for my wife then he called the cops on me. I never touched him, threatened him, or nothing of the sort. He is incredibly rude, insensitive, and all out is a horrible businessman. Please do not go here.
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May 2023 by Kayleigh
This place barely has any staff and the wait is horrendous only 2 people doing nails and they take like 2 hours to finish and I had 4 people ahead of me they don’t take appointments. This place needs better service cause it’s terrible. I came and people who came after me were starting their nails. I eventually left and went somewhere else, wasted 2 hours of my Saturday.
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March 2023 by Jessakae Evans
I used to go here a lot. But recently I’ve been waiting over an hour just to get started on. I won’t be back. I work a full time job and have things I have to do. I walk in to a nail salon and I don’t mind waiting 20-30 mins. But over an hour before they even touch me is ridiculous. I’ve walked out once before this because I waited almost 2 hrs and I wanted to give them another tryService: Acrylic nails
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March 2023 by Latrice Payton
This is the worst pedicure joint in North Brevard County. I should have known by the hiring sign. A $30 dollar pedicure with plain water to soak your feet or it’s extra. For someone who went to school for Cosmetology that’s a basic function to use some type of foot soak. The arrogance of the lady that took my payment was a disgrace. If they truly were well trained techs they would know that soak is a basic necessity to a pedicure. However there is one nail tech that is there who is really good…..ONE a taller lady the other left. The customer service of the folks that take your money is horrible and I will never return. I usually don’t write reviews but this was necessary. The chairs are outdated and and you can barley feel your chair massage. I walked out without a polish and will spend the extra money to get it done right. Here at the mall where the equipment is updated and great customer service. When you run a business you can’t bypass customer service. Also in real nail salons owned by professionals they ask if you have anything areas of issue or ask if you have diabetes. If you are diabetic and they don’t ask these questions and clip your nails you can get infections. They teach you this in school. These pop up money greedy folks don’t care about nothing but a dollar. Spend your money to professional establishments with good attitudes and customer service. That’s why the hiring sign is out there. I’m at Studio Nails now in the Melbourne mall and they charge $40 for pedicure and gel polish and they don’t charge to add foot soak to your water. Worth my $10 dollar tip. Thank you God for not settling. ?
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December 2022 by Clari
You know I’ve noticed that most of these reviews haven’t even been replied to or shown any acknowledgment on the behalf of the owners of the nail salon. Like the other comment said we really are just a quick dollar for them. There ridiculous. Even if it was a positive comment. Usually I would say the designs and work of the place is usually good / decent. The price can be out of hand sometimes but for occasions it’s not bad I guess. I have currently been sitting here since 1:40 and it is 3:00 now. I understand it’s Christmas Eve but one , there’s only about 4 people in here , and two , you tell me be here before 2 just for me to still be waiting for over a hour. I usually don’t mind waiting but this is ridiculous at this point. Especially on a “Holliday” it shouldn’t really take that long since you guys aren’t “busy”. I’ll try to check back in and let you guys know what time my hands ACTUALLY get touched.Service: Acrylic nails
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December 2022 by Bella Alvarez
I had a horrible experience at Orchid Nails & Spa. I asked for a sns manicure. The man that did my nails seemed to be the owner. He was very lazy he insisted that I do acrylic instead of sns! Claiming it was the same thing! Got mad when I refused. Did my nails I asked him why he didn’t put bond but he ignored me. When we are done he starts to cut my skin around my nails(was hurting me) mind you he didn’t soak my hands! Then tells me that’s the manicure I asked for!!! I said this is not a manicure you didn’t even soak my hands. He charged me 65$ & my nails only last 3 DAYS !!!!Service: Dip powder
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October 2022 by C
I have been coming here for years. I am loyal to Melinda because she is incredibly talented (not to mention super patient and kind) , and she is the only reason I still go there. Time and time again, Jimmy, the owner, gets into altercations with customers. He is extremely disrespectful and aggressive. I find that he instigates these arguments as though he wants them to happen and enjoys embarrassing people. His customers are usually saying he’s hurt them while doing their nails or they come in a day after and mention rhinestones have fallen off already and he flies off the handle. I have heard Jimmy tell people that they don’t need their business.Trust me, you are nothing but a quick dollar to them. Ken and Melinda are amazing and truly are the only ones worth keeping that place in business. The owners know that they will stay busy because of their reputation of doing good work, but I’m not sure that reputation will last based on the increasing number of complaints. It truly is sad because their success only exists because of their customers yet they have such little appreciation.
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August 2022 by Gabby P.
If I could rate with -stars I would 100% such a rude people. Customer service sucks, you ask for something and even showing them what you want they get you something completely different, all of them give you attitude when you ask for short nails, don't care if they are cutting too much and it hurts, you could literally be bleeding and they won't stop doing what they doing. Horrible place.
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August 2022 by lyric ridgway
i absolutely love orchid nails, most of the time i go to Ken for my nails but i’ve had everyone do my nails at least once and they’re all super talented and i always have a good time! not to mention i always leave with AMAZING nails !!Services: Pedicure