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September 2024 by sheena smith
Took care if my van after it was stolen great work and customer service
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August 2024 by Christy Teague
Jeff Ricelli is amazing and working with Imperial Body Masters was life changing! I wish I post pics to show the quality! Well done!
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June 2024 by Sam Byrd
I received an estimate for repairs with itemized prices. Out of good faith I agreed and scheduled the repairs. They proceeded to order parts before confirming the correct part numbers and actual prices to make me aware of the cost. They did notify me of the actual cost after already receiving the parts, which was $2000 higher than estimated. I decided to cancel the appointment. Then I was informed they wanted me to pay $510.30 restocking fees to send the parts back.
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May 2024 by Bill Nye
Avoid!!! This shop is not here to help anyone but themselves. Charged me 165 for a quote.
Owners son is not helpful and takes his anger out on his customers when he doesn’t get his way of overcharging.
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February 2024 by Donnie Baker
Just ran across a fellow who says he bare as* farted in mikes respirator lol #Portlandpete
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February 2024 by Gregory Poole
They did a fantastic job on my vehicle! Friendly service and the job was done in a timely manner.
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December 2023 by T Rich
They immediately came out to look at the scratch on my new BMW. The tech said it wasn’t actually a scratch and buffed it out for free! Very honest company and I look forward to actually using them again.
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November 2023 by April Robshaw
Great promot Service, accommodating & willing to work with you, Thanx for everything April, Bobby & crew!! I appreciate how good my car is looking after both unfortunate events!Services: Exhaust
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November 2023 by Joshua Miller
I've brought a few of my cars to this shop for repairs and paint jobs over the years. Everytime, the employees were responsive and paid attention to details with each job they've done for me. My cars came out looking brand new and I never had to go back for any issues with their craftsmanship. I would highly recommend them to any of my family or friends and will use them again in the future if the need arises.Services: Painting
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November 2023 by Samantha McRoy
They did a great job and have fantastic service. My car had significant damage from the front of the passenger door down to my back tire. Looking at it now, you'd never know I had been in an accident, that half of the car looks better than the side that didn't get hit! The process was smooth too which was nice since I was really stressing out about the accident in the first place. April was sincere and explained how everything was gonna work between them and the insurance. I felt better after I left knowing everything would be okay and taken care of. They called to let me know when it was done and my baby looks amazing. Hopefully I will never have another accident but if I do, I will definitely use them again!Services: Painting
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October 2023 by Joey Lastella
Best people to work with hands down
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June 2023 by Robert Brodie
Nice people to work with!
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January 2022 by Kelly & Tony Bradshaw
We had a very professional and pleasant experience working with Randy, who went above and beyond for the work on our 2019 VW Jetta. Another body shop recommended by the insurance did a very poor job quoting the damage and issues. Imperial Body not only took the time to perform the initial due diligence necessary, but worked directly with the insurance company on our behalf to ensure everything was properly covered by the responsibility party and insurance company. They kept us informed on the progress and quickly finished the job when parts were delayed to ensure we did not incur out-of-pocket rental costs due to supply delays. I would definitely recommend them to others.Service: Body & Trim
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November 2021 by Jen H
Didn't have work done so I can't speak to quality, but customer service is not a strong suit...
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August 2021 by Ryan Boroff
They are a great family business that is friendly, prompt and takes pride in quality work. I had a smaller paint job done by them and they went above and beyond to make me happy. I would recommend imperial body masters for there quality workmanship!
