September 2023 by Bryam Villarreal
I bought the Masking Liquid H20 product, applied the product on the windows, painted the windows and the next day when I was removing the product, some windows began to crack and the glass exploded. The first day 3 were damaged, the next day another was damaged and three days later 2 more were damaged. From Sherwin Williams they made a report, they contacted this company, the supervisor did not respond, then I called directly and explained the situation. They agreed to call me back during the day, which was not the case. Two days passed and I called them again, they said that your product never presented that problem, your response was that I should not have paid the damage to the windows to the owner of the house, that I should have left and that the owner should resolve it with the insurance of the house, it is the most unprofessional response and a lack of respect on the part of these people. They say they have been in the market for 30 years but they are nothing professional and responsible! The woman who answered the call told me that if I wanted them to pay for something I had to FIX myself with their insurance company! They have no type of responsibility and are not professionals. It is the worst experience I have ever had complaining about a problem! Fatal attention, disrespectful to other people's property. Incentivizing me to leave the windows damaged and pay nothing! And using the excuse that there have been storms in the Windermere area and perhaps the windows were weakened. They are disrespectful, irresponsible and unprofessional. Be very careful with these types of companies! Everything is very bad!!!!!
