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February 2024 by Yuly Pineda
I love metro good service. ?
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December 2023 by Bryan
Tonya at the Mary Esther, FL location gave me my service with MetroPCS back in September and tonight she heard my story about having struggles and she helped me to be placed on the VIP Plan… she’s great and I come to this store whenever I need questions answered and to pay my bill. Thanks Tonya keep it up!!!
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November 2023 by Vicky V
Staff members are professionals and they can solve almost anything that you can't with your phone
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October 2023 by Octavia Milner
I love t mobile their great!
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June 2023 by Wilfredo Ramirez
I want to make complaints about an authorized Metropcs sales center in Fort Walton beach fl, they make illegal sales, force me to buy accessories that I do not want and do not request as part of my phone and did not want to give me my proof of purchase, only the tick of my credit card, I would like to contact a corporate representative to take action on the matter, I will take this case until they do not continue abusing the Latino community
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September 2022 by Cheryl Gatwood
I would give up Metro before I go to the store again! Poor customer service more concerned about being on their phone and not willing to help anyone. Worst store I've been into poor management
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September 2021 by John Burns
Gabriel was extremely knowable and very efficient while helping me. I highly recommend the Mary Esther Cut off location
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February 2021 by Adam Gogo
Amazing service
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January 2021 by Ashley Murrell
I had Boost Mobile for over a year and had consistent issues with it. I decided to switch to Metro and went into the store off Mary Esther cut off at almost closing time. Thinking to myself that there was probably no way I was going to be able to get service that day. But Kasey told me what I needed to switch and helped me with my account number with the other service, what phone I liked/love,told me all the perc's and everything I needed to know about my phone,helped me set it up and help me know where everything was at on the phone. Her customer care service is amazing. She was so kind,sweet and respectful. I even saved her name on my new phone as Kasey At Metro. I live closer to the one on racetrack. But after yesterday my family and I will be going to only the one off Mary Esther cut off.
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December 2020 by Keith Remillard
Went into the store been customers with metro for 10 years bought two new Moto g stylus phones both phones have too many issues to even name off when I called metro PCS corporate and the local branch this one they told me nothing can be done because it been over 30 days I think I was right at the 42-day marker so now I'm on the phone with the credit card provider getting a refund don't waste your time going into the store or any metro PCS store as they don't stand behind their phones service or anything else it takes to run a business I hope I've helped all of you not make the same mistake I did and put your trust in a company you've done business with for 10 years
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October 2020 by Brent Whatley
What happened? My phone service has been terrible for the past couple weeks. Internet is so slow. Dropped calls. Can not even call out some mornings. Somebody needs to address this because this is not the norm...?
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August 2020 by Da Riksta
Went in to upgrade my wife's and my phone. We were looking to pickup an S9 or an S10, but they didn't have any in stock and was told it would be a 2-3 month wait for the S10... the only Samsung product they were willing to sell or had available was the S20. We were disappointed that this store, and the other 3 Sprint/T-Mobile stores we visited did not have any older Galaxy phones to purchase. It was a complete waste of time, as I could have bought an S10 or S9 online and have in my hands in 3 days. We also wanted to merge my wife's account and mine, but were told to call a Sprint customer rep and just do it online. It baffles me why these stores still exist, as they don't have product to purchase, or just refer you to talk to a customer rep on the phone, when I'm here in person at the store needing help.What would you say you all you do here? Because it's not selling phones or helping customers.
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August 2020 by ambush24able
Marcus is awesome!
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July 2020 by M B
Phone took a spill so I came in to get a new phone and had tons of help from Marcus. I got switched over from Tmobile which wasn't as easy since I couldn't verify certain info without my phone. Marcus was knowledgeable and patient. He gave us directions that were incredibly helpful as I went back and forth between the Tmobile location and this Metro PCS location. He was informative on the phone before my in store visit and kind & helpful throughout the process. I really appreciated the great customer service!
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February 2020 by Alicia Paschall
Nicolas was very helpful and honest about the phones he was showing me. I haven't always had great customer service from this store or felt welcome or even acknowledged. However this time I got immediately greeted, all my questions answered, and my service fixed.
