-
December 2023 by Vanessa L.
I really hate to leave this review because I absolutely love my furniture pieces.. BUT it was poorly assembled and my bed frame was not supported properly which cause it to break. I called weeks (more than a month at this point) ago, and have called many times to both locations since… I am STILL waiting for it to be repaired! I spoke to someone about a week and a half ago.. she told me my parts had finally came in and that I would be hearing something about when they’d be out to fix it. BUT no one has called, nor have I been able to get an answer at the Crestview location. I’m honestly disappointed that I had to spend my holiday on an air mattress, when there’s a bed that I’m paying well over $3000 for that’s been needed to be repaired for over a month. Hopefully I’ll hear something soon, once it’s repaired (if that ever happens) I won’t be purchasing from this establishment again. At this point I should’ve attempted it to fix it myself.In response to the comment below.. I sent an email on the 6th of November.. I’ve been waiting for a long time for this to be resolved and spoke with the owner to express my concerns/frustrations weeks before my replacement pieces FINALLY came in. So there’s no excuse, all I’ve wanted was for this issue to be resolved.
-
December 2023 by LeBron Harmon
Bought bedroom set for $1070. Upon their receiving it from the manufacturer they said we have to pay hundreds more before he will bring it from the warehouse to the store for us to pick it up. We are a 70+ year old couple. They should be ashamed.
-
December 2023 by Melissa Perkins
We bought a sectional thinking we could order a different end piece, which didn't end up being the case. Even though it was our fault, the owner worked with us to find a solution and made the whole process easy. The quality of the piece is great and all the sales people we worked with were very friendly and helpful. We would definitely shop here again!
-
November 2023 by Aaron D
First off, I would like to give a shout out to Kassie at the Crestview location. She was very professional and knowledgeable with assisting me on purchasing my living room and bedroom set. It literally took 20 minutes and we were discussing a delivery date. I would highly recommend going to a Jazzi Rae’s Furniture in Crestview or their other location in Fort Walton Beach.
-
November 2023 by Pat Mckinnie
Run from this store my granddaughter bed been on floor for some 1 MONTH NOW because footboard was damaged and my daughter paid cash for this service. They continued to lie to us don't call back this is knock down furniture from Ashley and other stores so if it damaged u just stuck we paid for a whole bed not one u can't put together because footboard broken waste of money sad this store still in business. Take your money else where!! Times are to hard to be scammed
-
October 2023 by Matthew O.
Dear Shanna, I wanted to express my sincere gratitude for your exceptional help at the furniture store. Your warm and welcoming demeanor, extensive knowledge, and genuine passion made my experience truly remarkable. From answering my questions to providing tailored recommendations, your dedication to outstanding customer service was evident at every step. Your expertise in furniture and design, combined with your attentive listening skills, ensured that I found the perfect pieces to suit my preferences and requirements. Thank you for going above and beyond, making me feel valued as a customer. Your outstanding service and kindness were truly appreciated. Best regards, Matt
-
October 2023 by Haley
I recently had the pleasure of purchasing furniture for my entire apartment through Jazzi Rae’s. I am loving everything I purchased. Very high quality and durable. The employees are amazing and very knowledgeable which helped make for a stress free experience.
-
October 2023 by Stephanie Maurer
Kassie was amazing! Above and beyond on customer service! I had no idea what I wanted, and she was able to guide me and help me select the right style for my personality. I have never been happier with the furniture in my home. I will definitely return! Thank you so much.
-
October 2023 by Angel Gibel
☆☆☆☆☆Jazzie Rae's has the best deals!!Has tons of items IN STOCK!! Some were items that other companies told me it would be 6 months or more wait and or unavailable BUT Jazzie Rae's had them in stock and delivered them with in 48 business hours!! Very happy customer!
-
October 2023 by Jake Maurer
Got the best price on a nice sectional that has held up very well with two dogs and kids for the price paid and they delivered and set it up for me the day after purchased
-
October 2023 by Heath Howle
Customer service was great. My furniture was delivered on time and everything exceeded my expectations.
-
September 2023 by Matthew Ozuzun
I’m super thankful to Shanna helping me pick the perfect piece of furniture for my office/den. She is super friendly and knowledgeable. She went out of her way to answer all my questions and then some! Best place in town and I can’t wait to continue doing business with them!
-
September 2023 by Kellen Burkholder
Purchased a mattress set from them, was charged through the leasing options they had for several weeks without ever receiving what I had purchased. They then proceeded to lie to me about it several timesFollowing the non returned calls and the Facebook message run around they had blocked me.Do yourself a favor and don’t buy from here. They are liars
-
September 2023 by Noah Hearn
Delivery was a breeze! They were right on time and put my table together in under an hour. Everyone was very professional and kind. I’ll buy all my future furniture from Jazzi Rae’s!
-
July 2023 by David Alday
My experience with Jazzi Rae's was top notch. As soon as I walked in the door I was greeted by Kassie with a warming welcome. Kassie went above and beyond to ensure I found the right furniture for my house and family that we would all love. The display of professionalism was very reassuring that I was in the right place to ensure I got what I wanted and also my money worth. Most business are only trying to make a sale but not at Jazzi Rae's. I highly recommend this furniture store. Go see Kassie, she is awesome!
