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February 2024 by Christina Velazquez
There was a cashier working bless her heart when a man called a lady rude for cutting him in line but honestly he was there for something else and standing off so you would not know he was in line The female even asked what line was for what and as per cashier she was in the right line and he moved over but the cashier helped the female first So not the females fault
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February 2024 by Josh Pitts
First time I walked in I was helped by a guy who was super helpful, informative, awesome & nice. While I was there I noticed they took used consoles. I asked him about the console exchange program. He informed me that I was able to bring in my xbox despite the damage that I described. The reason I’m leaving 3 stars is because later that day I came to exchange my xbox and the girl there that was working later that day, was super disinterested, super flat, did not help me at all and told me that I could not exchange my xbox due to the damage. Very big inconvenience considering it’s a 25 minute drive from where I stay and was told I can exchange the xbox, just to go back and forth and be told no. I was genuinely in awe of the difference in customer service from the day and later in the evening.
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September 2023 by Emerald Coast Dumpsters
I brought in a few older games (16, which they only offered to buy 2 of them). The two they did offer to buy they depreciated by half because of a blemish on the case.. It wasn't worth the fuel I had to burn to drive to the store.The employee was very nice and knowledgeable and the store was well kept.
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July 2023 by Eltegro Ingram
Bought a pre-owned Switch Oled from this place and while the Switch works fine, the back part of the dock was missing and the switch had someone else's account on it and they had parental controls on it and I didn't know the password to get it off, so I had to go through Nintendo support just to get the parental controls off. Other than that the Switch works fine but the hassle of having to get in contact with Nintendo made me give this a 3 star review instead of a 5 star review.
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May 2023 by Wade Rice
My wife and I Just bought a PS4 from here, great customer service. Good location.. not to far from the house. We've been enjoying every minute of it.
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March 2023 by Adina Pinero
Female manager, Abby is terrible. Service by her is horrible. Will not go back.
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March 2023 by Ana Isadore
Terrible terrible HORRIBLEWOMAN and HER service at this location PLEASE DO NOT give this location any business. Prejudice and rude! The Destin location is far far more customer service savvy and WILLING ABLE, CAPABLE TO HELP with any gaming needs!
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March 2023 by Nicole Barnhill
The employees are extremely lazy. They will cancel your online order just because they don't want to pull it. They refuse to answer the phone. They are rude when they actually have to wait on you in person.
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February 2023 by Enrique Hill
Never have an issue and a very knowledgeable staff
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February 2023 by Ashley Moorman
Staff is always extremely nice and helpful and they have a decent selection for such a small location.
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November 2022 by Maysonet Muzic
I always find the ladies that manage this place are rude and don’t put in any effort. I’ve also been hung up on by “Abby”. I went to the store after the fact to see if I could get help on some Elite controllers I ordered and haven’t received. She used the general customer service line to avoid me letting corporate know about the incident with their direct line. If you go here, the man is Jeremy! He has been my best encounter thus far. I personally won’t go back until they get a replacement for “Abby”.
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November 2022 by RiZa Medina
Little place but they have a lot of variety in there. My son's favorite place to go. They are also located in FWB just across the Mary Esther Mall.
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November 2022 by Nicole Wiesner
Extremely friendly and helpful staff. Great experience.
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August 2022 by JiEun
I went to pick up an item I bought online. They didn't have it. Assumed it was bought in store about the same time I bought it online. Last item. I wasn't charged.
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July 2022 by Vanny Vang
Good amount of stuff at this location. The staff was nice and knowledgeable.