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November 2023 by Michael Phelps
Go to get a couple of propane tanks refilled. I walk in talk to the guy behind the counter, he radios someone that there is someone outside for a propane refill. 10 mins later in still waiting, so I go back inside to ask. The guy was like can I help you? I said yeah I’m still waiting for a propane refill. He then says we’ll, I told them that you were there. Someone will be with you in a minute. So I go back outside and wait another 5 minutes, still no one to acknowledge my existence at the propane filling station. So I packed my tanks up and went down the street where the guy walked outside as soon as I parked my car. Soooo long UHaul!
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August 2023 by Barry G.
Over and over again we use that expression "if only there was something less than one star." There's rude, there's arrogant, and there's dismissive. Every time I go to this miserable establishment I experience one of these negatives. From the moment I arrive (this time I didn't even have to get out of the car), it is clear the pathetic folks here hate having to show up for work. How about this: I ask "can you refill my propane tank?" The employee does not even look in my general direction, or speak in an audible tone of voice. Rather, he can't even be bothered to look at me and exert the effort to speak, Instead, he shakes his head in the negative. This after driving 7 miles out of my way when their website says that they are open at the time that I arrived (but this poor soul apparently disagrees). I wish they had competitors nearby so their customers could put them out of business.
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December 2022 by MVCH Florida Services LLC
I tried to rent a uhaul trailer to move my stuff from Florida to Nashville. And they said. NO BODY RENT A UHAUL FOR THAT BECAUSE IS TOO FAR!!! really. That's the reason they created UBAUL INUTILES.
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December 2022 by Cliff Miller
Good place to buy moving supplies. Can get actual Uhaul boxes here. Better boxes for moving in my opinion.
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December 2022 by Dave Schmidt
Friendly helpful employee hooked up rental trailer quickly and efficiently.
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December 2022 by Marina Torres
Very good service and in Spanish and English, that's what I like the most.
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June 2022 by Rob V.
The staff seemed friendly when you can get them. Every time I went into the facility, the "system was down" and they couldn't help me. So I called up and was on hold for about 2 hours. I was told I need to talk to someone else and put back on hold for another hour. The u-box drop-off and pickup were well done, but the delivery lost a box. The agent at the destination said I need to call the origin facility. Isn't that their JOB?Unless you've got hours to waste waiting on hold, I'd recommend a different mover.
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April 2022 by Hayden U.
Absolutely horrible facility, they stole money from me and would refuse to take accountability, they gave me a truck with a quarter of a tank only used 26 miles witch was recorded, I put 20 dollars in gas returning the truck with more then I had picked it up with. When I received the recipe I saw they charged me 100 dollars for 17 gallons and told me that they recoded the truck to have a full tank and the only way they will return my money is if I have proof with a picture showing the gas level when I had picked it up, my question is how is a company so irresponsible to not record how much gas is in there vehicles before they rent them to the public, if you ask me this was intentional they saw the opportunity to steel from a customer and they did, this company should not be allowed to own a business they a thrives.
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February 2022 by Fernando C.
The staff were very helpful and informative and made my transition into the locker from my u-box seamless. I highly recommend coming here for your storage and renting.
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December 2021 by Dan D.
It is unfair to the 1-star to even give them this. I booked a trailer hitch install through the U-Haul website for Sunday, December 19. After waiting 30 minutes to check in, they had me sign a bunch of paperwork and took the key to our car, stating they would call when the car was done. Fast forward 6 hours, we've heard nothing and because it is impossible to get them on the phone, we drove back to the location only to see the car sitting in the same spot without a hitch. At this point they inform us that their hitch installer doesn't work on Sundays and they apparently moved our appointment to Saturday (without anybody informing us of such). I understand mistakes happen, but they were completely unapologetic and offered zero explanation as to why they wasted my entire day or took the car in the first place. All I got was blank stares and an insistence that it was me who missed my Saturday appointment (notwithstanding that I showed them my Sunday confirmation email).In the future, I will avoid this location like the plague.
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December 2021 by Ginger V
They are very friendly and helpful, every time I go get boxes to ship things or move they always smile and joke with me...I will miss shopping here....thank you for the jokes and warm smiles
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December 2021 by Stan Harry
Nice and clean friendly people very well organized..and clean
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May 2021 by Chele F.
This place has terrible customer service. First of all there are no parking spaces. I imagine cars parked there are from long term parking customers since there were only 5 customers in the store. There were also 5-6 cars parked in the middle of their parking street with drivers inside again, because there were no spaces available. Not sure what they were doing there. I had to also stay there. Inside there were only 2 people serving customers at the counter and 2 others doing something else. After waiting for 20 minutes and finally getting to the clerk I started to get my online order but another employee came to ask who was blocking one of their trucks. Instead of quickly getting my order they asked me very rudely to first go out there to move it. Bottom line, after going out there to move my car with still no parking spaces, being badly treated I also had to wait even longer to get my order. This is the reason why Amazon continues to grow and still business from others.