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January 2024 by Wilfredo Roldan
Good customer service
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October 2023 by Baker Girl
I would definitely recommend my family and friends to go to this guy Calvin. He’s very helpful genuine and just a truly nice guy
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July 2023 by Winter
Very poor customer service,needs improvement,
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April 2023 by Carlos Nunez
The employee Calvin damaged my friend phone and was very rude with her!!!! HORRIBLE servises!!!
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December 2022 by Melissa S.
Never again will I go here again. Purchased 2 phones online and chose this store for the pick up location. We were greeted by a gentlemen who was nice, we mentioned we were there to pick up a order and he directed us to a female (I forgot her name, Hispanic pregnant lady). I left the store speechless, I have never experienced customer service like that. This lady had such a nasty attitude with us, she made it seem like we were disturbing her every-time we asked a question. Needless to say I felt uncomfortable and decided to figure out things on my own.
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November 2022 by Enrique R.
Went with my mom today to buy a new phone for my 4 lines account. It seemed like there were plenty of employees chilling at that time but the guy at the door assigned me to the pregnant woman who had a lazy- unpleasant attitude to discuss any question or provide information. Maybe is the pregnancy, we thought, I didn't wanna bother her so we said thanks and left. We went to the next store in coconut creek and bought a phone. No drama. Unfortunately, sometimes we need to take risks wether to work or let others work under circumstances. I am glad I am not the manager at that store. Next time I rather to drive the extra mile and go straight to the next store. However now that I am reading other people comments about this store, it all make sense.
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October 2022 by Rose C
This place very nice people great ? customer service the manager resolve my issue with no time
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August 2022 by ausie Thompson
Staff helpful but didn't have the phone I was looking for. The new Tmobile rav6.
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August 2022 by Thia Smith
The Guy who works there with the curly hair was awesome. He had impeccable multi-tasking skills for sure! He was friendly and helped me add another line and explained everything to me. There was like 12 people in there and he got everyone taken care of in less then 20 mins.
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June 2022 by Mary Cruz
Farrah was very nice and very helpful. She was very calm and patient to attend me . I would recommend to go to this place to buy a phone. ?
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January 2022 by Narmer Vargas
Clean and convenient location, customer service is not bad, had to wait because there is only one attendant both times I’ve been here
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November 2021 by Herb S.
I can't find anything less than one star help! They took my wives damaged phone to exchange, lost it and now want us to pay for the phone they lost. Goodbye T Mobile. Talk about pissed off, just stop by once to enjoy your dose of aggravation. It's an unforgettable experience. No wait, there was the time I got mugged, no it felt the same. No I apologize to the mugger t Mobile was worse.
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November 2021 by Elena maldonado
BEWARE OF THEIR NO RETURN POLICYIn my experience this is the worst customer service I have ever received. I went into the store to return a phone purchased less than 24 hrs ago. JAYME would not return the phone and proceeded to yell at my daughter about the return policy. After she politely asked him not to yell at her he continued to yell. He refused to call Metro to help with the matter and said I had to call in myself. I called Metro and they said he could’ve easily called in and in fact they have a phone number specifically for dealers to solve customer services issues. Will never go back to this store again.
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September 2021 by Tessie Porter
My experience today at metrobymobile was by far the most professional I've yet to receive in a very long time my representative was a gentleman by the name of jayme very patient and attentive to his customers I will definitely recommend him always.
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September 2021 by Lore Morris
Today was my first experience in a metro by T-Mobile store that was not a headache, that I did not have to wait hours to get help and the most pleasant person I've ever dealt with. Her name is Nicole she is very patient and very nice and easy to understand. I've been looking for help with my phone or a new phone for the last 3 months. And today was the first day I felt confident in the person that was helping me in understanding. This is after 4 metro by T-Mobile stores. Thank you Nicole for all your help. And this company should feel extremely proud to have someone like her working for them. Because of the other four visits I almost left this company in search of another and so glad that I gave it one more shot.
