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“Although I’m not technically a customer yet, I had a fantastic experience with John. Based solely on a phone conversation, he went out of his way, did the legwork, and even called me back with updates. In an age where true customer service is rare, John really exemplifies it. I’m looking forward to doing business here in the future.”
“Needed new tubes on an old dirty mountain bike. They had no problem doing it, did it quickly and charged far less than some of the other bike shops in the area. I think I have found me a new go to bike shop. Close to my house and I have 4 working bikes to take care of!”
“I brought my daughter's bike to fix a break on the front wheel, when I came to pick it up and asked how much, Chris has told me that it took him only 2 minutes to fix it and therefore didn't charge me anything!”
“The guys down at trick are amazing. They put this bike rack together and helped us finding this new one and also this brand new bike. We love everything. Thank you you guys.”
“The guy running the shop was awesome, fun conversation, and good vibes. Glad we stumbled across this place to rent some bikes. Definitely would come back when visiting this area!”
“THE OWNER JONNY NICE PERSONALITY!
I BROUGHT MY HIBOY EX6 BIKE !THEY TOLD ME THIS ISNT WHAT THERE SPECIALTY IS BUT HE WILL CK INTO IT!IT WAS LATE -BY THE END OF THE DAY I GOT A CALL ITS DONE!
I WAS AMAZED BUT I WAS EXHAUSTED! I HAD PEACE OF MIND!HE TREATED ME FAIRLY -JUST TIGHTEN MY BRAKES!IT WAS SOMETHING I WAS GETTING FRUSTRATED! WHEN HE CALLED ME W THE REASONABLE PRICE I WAS REALIEVED!
FINALLY I FOUND SOMEONE-HONEST !REASONABLE AND COOL!I GAVE HIM A GIFT TO SHOW MY APPRECIATION !....
THANK GOD”
“Not a typical bike shop. But what makes it stand out is an owner who listens and is totally geared to customer service. Over the years with several different bikes I have had my share of flats and when I take the bike in, Rich never tells me to leave the bike and come back the next day, Even when he is backed up, he has an uncanny ability to take care of everyone. The days of fixing a flat for $5 are long gone but Rick's prices are certainly competitive with big bike shops where your repair is usually shunted off to a kid in training. Rich its the equivalent of a watchmaker - not someone who just sells watches but knows everything about them. I am particularly impressed with his knowledge of electric bikes which can be complicated. As he writes on his website, it is not the place you go to if you want to see rows and rows of shiny bicycles hanging from the ceiling. But if you want someone who can advise you as to what would work best for your particular needs, check out All Bicycles.”
“Fabulous service with Terry!! Attentive, knowledgeable, and very friendly. I brought my 60 year old mom into the store because she wanted an e-bike and she got to test drive multiple bikes to find the one that she loved the most. Terry also patiently helped her go through all the cool accessories and put them on for her. Thanks guys!! ?”
“Great experience as usual, but this time they go beyond. They managed to get the replacement of an expensive part under guaranty taking care of the entire process.”
“Dropped the chain on my bike, and it became hopelessly stuck between the rear gears and the spokes. Felipe at Jim's Bicycles had it back on the gears and adjusted the derailleur in just a couple of minutes without even needing to take off the rear wheel. I picked up a nice and not expensive handlebars bag while I was there. Very pleased with this shop so far!”
“Great people and a great place. No attitude, no matter what kind of bike you're interested in. Very friendly and supportive on group rides... social rides are no drop, and they mean it!”
“Great experience buying my new electric mountain bike!
I called Tyler on Saturday to ask if he had a very specific model and size (Specialized S-Works S5). While he did not have it in stock, he found the exact bike I wanted, and at the lowest price I could find online or at other shops. I was excited because I had been looking this bike for weeks. By Monday evening, he had the bike fully assembled for me with tubeless tires as requested.
When I came to the shop to take a look before buying, he asked me to sit on the bike while he proceeded to do a full fitting with seat height, handle bar controls, grips and custom pedals. Wow! I was so impressed.
And when I went to pay for it, I expected to see extra fees for these special services he provided, but what I was charged was just what he promised - nothing more!”
“These guys are great. I had a warranty issue with some cranks that i didn't even buy there and they happily took care of it and were super diligent in following up . I will definitely make a point of using this bike shop moving forward..”
“I had a small cosmetic issue that I wanted to be fixed. While my favorite mechanic, Jeff, was busy helping another customer, Fabian asked if I needed help. He adjusted my bike, and I was happy to get moving again.
I highly recommend this Trek location.”
“So I got a flat tire on Sunday I googled who fixes flat tires on Sunday. Bike Science came up. So I met Alfredo not only did he fix my flat he serviced bike with in two hours got my bike back. I never write reviews but this guy was awesome so he deserves it. My bike rides better ever. Like new. Thanks Alfredo”
“I needed a small S-works part special-ordered (for my helmet), and Racer’s Edge took great care of me. Lots of good stuff in stock, and knowledgeable staff. Thanks guys!”
“Friendly Local Bike Shop. If they don't have it they can order it. Have purchase 3 bicycle from here and several upgrades; Garmin, wheels, and handlebars. Nothing but a great customer experience.”
“Thank you Steve and Chuck for your amazing work on bringing my bike back from the grave. You guys did an amazing job and the price was great. Definitely a repeat customer. Highly recommended ??”
“I own two Enzo electric bikes, excellent bikes. I ride them on a daily basis so after 6 years they are in need of a tune up and new brakes. I call local bike shops and they are not familiar with the bike. I google Enzo bike repair and call to make an appointment. They tell me no need just come in. Next morning I arrive around 10:30 am. I’m helped immediately, they help me unload the bikes from my truck and start the diagnostics on each bike. The level of customer service was outstanding. I thought I would drop them off and see when they would get a chance to service them. I mentioned that I came from Vero beach to Pompano beach because it was the only shop that was familiar with Italian made Enzo’s. He fixed the bikes while I waited. I was on my way home by 11:40. They had the replacement parts in Stock!! Pricing was very reasonable. I felt very special they treated me so kindly but then I noticed all others where treated just as nice. This is a great bike shop, level of customer service is above any I’ve ever felt with. Highly recommendThank you for your kindness and fabulous customer service.”
“I purchased an XL full suspension 29er over two years ago. I have ridden it almost daily for miles and miles without ever having problems. I took it in last week for new tires and a tune up and the service was fantastic. The only shocking part was the price for the tune up because it was basically free. I love my Stradalli MTB and would not hesitate to recommend them to my friends.”
“It is getting harder and harder to find businesses that truly care about their customers but Downtown Bicycles is one of those businesses. From the moment I entered their new location on Oakland Park Boulevard (next to Primanti Bros Restaurant), I felt Derek's passion for cycling and his dedication to make sure you had the right equipment. I love my new bicycle and will always support this locally owned and operated business that really cares!!!”
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“Been coming here since 80’s. Met Frenchie face to face. Very friendly and gave me the best deal on what I was looking for. Set up the bike for my Personal needs. Quality merchandise and service. Long live Frenchies”