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August 2020 by Mark S.
What a waste of time. Signed a contract to ship my vehicle from Florida to ny. Owner stated he owned all trucks and was not a broker. What a liar. After numerous emails to get an update they said we are trying to locate a driver. Another lie. Called me weeks later and told me they have found a driver but he wants more money than contracted price. I called them out on lies and they said they would call me when they have a truck to transport at contract price. Now I wasted 6 weeks and I received email that they are closed until September. Don't waste your time with this company
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July 2020 by Bob Blackburn
My bike received $1300 damage during the transport from Florida to Ohio and Sharon said they were not responsible. She said I would need to discuss the matter with the driver. My agreement was with Dealer Auto Transport and not the driver. I asked for the name and contact information of the companies owner and she has refuse to release that information. I am in the process of taking legal action.
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June 2016 by toddvtx1300
There are NOT ENOUGH WORDS to express how awful this company is. First, they quoted me a price, and then when the time came, they increased the price. It took a long time to find a driver to move my motorcycle until I agreed to pay the higher price. Then, the bike wasn't picked up when they said it would be. Next, the delivery truck broke down, and the bike showed up 3 days late. On top of that, they asked for more money when they arrived then was agreed upon. I had to stand around for 20 minutes while the drivers and the office figured it out. Also, several times I called the office and they told me they would check on something and call me back. But, they didn't. The only time they ever called me back was when I agreed to pay the higher price, to advise me they had a driver for me (and again, the driver didn't pick up when they said he would). Through all of this, not once was any empathy shown or apology given. When I got annoyed, they were short and made excuses. AVOID, AVOID, AVOID!!!
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June 2016 by Misty Bayer
Dealer to Dealer Auto Transport is professional, terrific and reliable. The driver, Kye was wonderful and stayed in contact with me along the way to keep me informed as to where he was and when our car would arrive home. Marty, Cecily and Lauren were friendly, provided great customer service and follow up. I will definitely recommend this group and would use their service again. Thank you all so much!
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April 2016 by Randy Mitchelson
This company is under new ownership as of November 2015 and the new owner, Marty, is an upright and honest gentleman who is investing a lot of time and money into improving the customer service and building stronger relationships with the southwest Florida community.
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April 2016 by Jay Nanashe
stay away from this place. been burned and ship cars and motorcycles nationwide daily and Bob the owner is a freakin liar. quotes a price and says can pick up and deliver in a week. takes you off the market and then says he under quoted it. says still working on it 2 weeks later and will not even call me back on $70,000 in sales. BEWARE of this fraud
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April 2016 by Edgar Barrientos
They sent me a quote, I provided them my details to pick the motorcycle, after a week one of their employees called me, asking if I agree with the new quote (650), I said no, then He mentioned if they need to return the motorcycle or what should be the next step, I asked him to check the procedure and call me back, He never called back.
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April 2016 by patjcoan
Was nervous after reading the bad reviews, but everything went smoothly with my shipment. And can definitely say this place is run perfectly with the new owner Marty. Would recommend these guys.
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April 2016 by kraig evans
Horrible experience, used once before and had a windshield damaged but they took care of it, so I thought would use again, scheduled for 4/1 for pickup, and was called that day saying "we will have a driver in area on Monday" as if they were doing me a favor, the girl said she will keep trying to find someone to pick it up, again as if a favor...Come Monday, I called to find out what time they were picking up, "oh the truck that was going to pick up broke down" WHAT? again was told they will keep trying, come 3 pm I canceled, the girl's response "OK", no apologies, no communication, SQUAT....I went with another company who was actually very professional on the phone and picking up quickly....This company lost my business and any referral I would have given...The girl scheduling should be replaced with someone who actually cares about their job and the company's customers...
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January 2016 by Paphiopedilum Orchid
I have been in the automobile business for 15 years, and have been shipping cars all over the country for as long a time. At this point I have used this company 5 times and without a doubt all other transport companies fail compared to Lauren and Cecily and their most awesome service and ridiculous follow up. They never miss a beat, furthermore my clients are happy and that's the "excellent" (Mr. Burns) cherry on top. I ship 20 vehicles a year without a doubt I will continue to use Southwest Florida auto transport . BTW. UNDER NEW OWNERSHIP, now I understand the older reviews, I've worked with Cecily and Lauren since Oct 2015, THE best service and the drivers use their cells and always pick up on time.
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April 2015 by Claudia Hernandez
I have hired them to transport my vehicle from New England to Florida. The service never took place. I scheduled the service with months in advance. They promised the service to happen within a time frame. I called everyday an spoke to different people and they keep telling that they will call me back with a day of service. They never
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April 2014 by Glenn Martin
Used twice, both bad experiences. Do NOT recommend !
