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April 2024 by Mark Strong
good help, knowledgeable, have thier own service dept but they are about 3 weeks out, not enough service people
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December 2023 by David M.
I bought over $10,000 worth of appliances along with an extended warranty from this location. The Samsung refrigerator failed within the warranty period and Bill Smith has been no help getting the repair being made. Over 8 weeks with so much as an any assistance getting Samsung to make good on the warranty. Over 20 calls and hours wasted waiting for service people. Their line is Samsung service sucks but not our problem. Go anywhere else and don't buy Samsung
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November 2023 by Randy
Our experience with this Bill Smith store has been terrible. The refrigerator we received looks like it is a scratch and dent model. Since we own a rental home, they said sorry - but all cosmetic issues need to be reported within 30 days - and we only come to the home once a year.
The refrigerator is also really loud. When I talked to John, the sales manager at this location, he said that he sees a lot of issues with fans that need to be adjusted. We scheduled a service call, and the service tech checked a few things and then read from a “script” on his phone saying that the loud noise is normal. The service tech called into his dispatcher/boss who angrily asked him what he wanted (the phone wasn’t on speaker and we could clearly hear her screaming at her). He then asked me to sign the service ticket stating that everything was completed to my satisfaction.
We then went to the store (which was filled with scratch and dent appliances)to ask John for help and he proceeded to very condescendingly tell me that new refrigerators are made to run loudly. We attempted to show him a video of the noise which he had no interest in hearing.
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August 2023 by Tony C.
walked in todqy 8/25/2023 first of all the employee was rude in addition I walked going to buy 3300 in appliances i gave the man at the desk what I was looking for he did not leave his computer but began searching for what I was looking for I suggested that if you can offer other deals or ask me what Im looking for just ask the i waited for 35 mins ( i did bring a list of items i was looking for) so i browesed around for 35 mins he did not offer any suggestions or offers and here you go based on your list this what I have. REALLY are you kidding me this person not only was not rude and impersonable and suggest any labor day sales to try to save a customer. Im moving to a new home and needed new appliances will never recommend this company I was treated like shit.. zero for bill smith employee.. wish i got his name left totally pissed off oh and by the way he did NOT offer any ideas or other products he sat on his fat ass on the computer trying to match what i was looking at
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August 2023 by Lisa Hensel
Went in looking for new dishwasher. An African American waited in us. 0 personality could have cared less if we bought or not. So we took our business elsewhere. Tryed to support our island. Very sad!
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August 2023 by Katarina Zinberg
NEVER EVER EVER BUY ANYTHING FROM this store!!!!! They're selling lemons!!!! SUPER RUDE customer service managers! Faulty fridge created the cockroach infestation twice! Was due to the defective icemaker leaking water twice! Replaced it twice: still leaking. Won't replace the fridge. Parade of incredibly rude techs but a few were nice. Job not taken care of completely. Do yourself a favor: STAY AWAY!!!!!!
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June 2023 by Joe Imperato
Very good, friendly, reliable service.
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June 2023 by Ron Hansell
Lino was very thoughtful and helpful He made the whole experience very enjoyable Thanks
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June 2023 by Scott Pawenski
I will never do business with this company again. Multiple problems and customer service is viewed as a revenue stream with little or no regard for customer satisfaction. I think Lowes does a better job!!!
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June 2023 by Shawn Bowen
Great place to get your appliances. The associates here are always helpful.
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April 2023 by The K.
We ordered new Cafe appliances from Bills. We knew the wait would be long and that was fine. Our issue was with the installation. The installer botched our newly painted kitchen cabinets and the flooring around the dishwasher. We were told by Bills it wasn't their responsibility (even though we hired Bills to do the work and they subcontracted it out- not us). The sub keeps giving us the run around saying he will come repair the damages, but has not showed up to do so it's been 5 months.
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April 2023 by Ragan S.
I have tried multiple times to use this store for the purchase of major appliances but everytime I go in to BUY an appliance nobody speaks to me. I will never go back. Don't waste your time here, they are the worst.
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March 2023 by Kat @ Inspiration CAN be Found Everywhere
all of our appliances have come from here...always helpful, curtious and able to get us what we need.
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March 2023 by Nathalie G.
The WORST! They sell lemons & have a service department which doesn't resolve anything. STAY AWAY
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January 2023 by Kimberly M.
We wanted to upgrade our refrigerator and thought why not shop local at Bill Smith Appliance on Marco Island. We went in during season and found that most models needed to be ordered, so we picked a model that the store already had on order coming in soon. Like most products ordered these days, the refrigerator did not arrive until after season. We were back north and the house was shuttered for storms. We accepted delivery and paid the invoice in full for product, delivery and setup, and installation. The refrigerator was left in the garage and we were told verbally and with a written note that setup and installation would occur when we returned, just give them a call. Now after our arrival, with stopping in the showroom 3 times and calling often the salesperson stated we would be in the schedule and gave us 3 different days of install dates. Never happened! They keep stating we should return to the showroom in 3 more days to recheck on the statuses. Found out all deliveries and installs are 3rd party contractors. We managed to find someone on our own to help move the refrigerator inside and installed it ourselves! The installation and setup fee has not been refunded despite us asking for it to be. Again we were asked to check back in 3 more days!Long Time Marco Resident and Past Loyal Customer of Bill Smith Appliances
