Sonny's BBQ Corporate Office receives mixed reviews regarding its various locations. The food is often described as excellent and delicious, with some noting it came out fast and hot. However, there are significant complaints about very poor service at some restaurants, including management being unavailable. Other criticisms mention tough ribs and brisket, as well as outdated and unclean dining areas in need of remodel. Payment policy is also noted as an issue, with the business not accepting virtual credit cards. In contrast, catering services for events receive high praise for being amazing, going above and beyond, and providing stress-free, delicious food.
Closed a store in Frankfort Ky and didn't give any of the employees a heads up until 15 minutes before shutting the doors agree the shift. Completely inexcusable and unprofessional.
December 2024
3101 Dick Wilson Blvd needs a undercover Boss to get the ribs and brisket back on track they are sooooo tough please fix the problem we play to much money on Family meals to not enjoy the Ribs especially 😡😡
October 2024
Tried to order lunch plates online but it wasn't available. Called the Ocoee store and explained this to them and was told there is nothing they can do about that. That I would have to come in and order because they don't take orders over the phone. That would take up my entire 30 minute lunch break if not longer. WTH!!!
