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September 2023 by Nicole Burton
Great location to rent a car. Very friendly staff. Budget rental makes the car rental process so easy. Good prices.
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December 2022 by Payton H.
I had a super easy time renting a car through them! The whole process was very quick and pain free and the employee was very kind and helpful. I recommend them for sure. I did go through expedia which may be a factor but overall it was still great!
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August 2022 by Melinda Phillips
Rudy was super helpful. The pickup and drop off were easy and he helped with some errors I made in my reservation. THANK YOU RUDY! Will be back !
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June 2022 by Philip Ryan
Great service, I left my garage door opener in the car and was called back promptly to let me know.
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January 2022 by Swag Daddy
Good rates and sweet employee
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January 2022 by Leeann Talbot
I enjoy renting from this location.The sales guy was very professional and he went out of his way to make the rental experience convenient and safe for my sister, who is a cancer survivor! He is very diligent and good at his job!I will definitely recommend this location & budget to others. Your rates are always better than neighboring companies. Thank you for also giving club discounts (AARP, Government employee, etc...).Satisfied customers
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August 2021 by Todd Bonanno
The staff was very friendly, helpful and professional. It was a little odd getting to the desk within the lobby of a hotel but well worth it
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August 2021 by Fatisha Bascom
A little expensive but car was clean and free from smoke
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January 2021 by Alex Patino
Will only rent from this location for any future travel. Excellent customer service. Called multiple time prior to my rental and was always provided the answer to my questions in a friendly respectful way. Day of my rental was notified that unfortunately the vehicle requested was not delivered to local store. Rudy continued to reach out to his regional management team who in the end were able to locate and deliver vehicle on time.
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December 2020 by Jimbo Jones
This office also has Avis rentals. The employees are all very friendly and try to make sure you have a good rental experience.
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September 2020 by ANGELA THOMAS
Wrong price and tire problems before getting started
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July 2020 by Christian Hidalgo
Called the location to ask some questions about my rental and the guy that assisted me name was Chris. He was kind of rude and wanted to hung up fast. I thought he was busy trying to help other customers so i decided to go in person since i was only 2 minutes away. When I get to the location he was playing or doing something with his cell phone and i go in and introduced my self, his answer was whats up? Really what kind of professional or with a good customer service does that. My rental is a one way trip and i specifically booked an economic car how ever they advised me that they do have the car but will not give it to me because they need does car to stay at the location, therefore we are going to give you a minivan. I told them the minivan will cost me more in gas then, is there anything else you can do I mean you have the car I booked and he just took my Credit card and swiped it. He said not really call customer service. So I did call customer service they where able to help so when I go back in to get the minivan he told me that us not longer available. But 5 minutes ago was? I asked. His answer was yeah so now you have to wait an hour for me to get a car ready for you. This was supposed to be a pick up and drop off thing, not go through all this inconvenience and be treated like that. I am not the kind off person to make review but this Chris person really need to get some proper training on how to do a better job and a better customer service.
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May 2020 by Dana S.
When I arrived at the Budget Car Rental in Maitland, Florida, there was a sign on the door stating the attendant was out back cleaning cars. I walked out back to alert the attendant of my arrival. He asked me to wait until he was done cleaning a car. I thought that was rude and unprofessional, but waited patiently because I did arrive early. About twenty minuets later, he walked in the office. He was not able to provide the car I reserved via Priceline, but did offer to put me in another vehicle at no additional charge. However, the vehicle smoked. That was "the best he could do". I declined his offer of an unsafe, smoking car and asked for a refund. The attendant said he would process the refund, but I was still charged for the insurance portion of the rental. I'm disputing that charge with my credit card company. This all occurred during the COVID-19 pandemic; a time of distress for most people. As such, I struggled to write a bad review. But after reading previous reviews, it is my opinion that this location is not good at providing satisfactory customer service. Consumer beware!! Where you spend your hard earned $$ matter!!
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April 2020 by Sunny Babani
Needed a car just to make a quick trip. Rudy was so helpful and easy to work with it made a process that can be lengthy and difficult and made it into the best experience i've had renting a car. I would highly recommend renting from here as they are willing to go out of the way and are very caring.
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April 2020 by Brian Blazejewski
Best place in Orlando to rent a car. Rep onsite is friendly, accommodating, will go out of his way to make sure you have the vehicle you need at the time you need it. Highly recommend this location!