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January 2024 by Crystal Rocker
I currently live here and it’s going pretty good so far.
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January 2024 by Meagan Boyd
As always, very quick to complete maintenance requests! And very nice too!
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January 2024 by Jenna Bailey
Have loved living here. Any maintenance issue is quickly fixed. The guys who work maintenance here are awesome! Front desk is also always great and helpful.
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January 2024 by Czarina Manguera
Maintenance (sorry I forgot name, he was very kind ) was very quick at diagnosing issue with washer, fixed same day within the same hour of arrival time.
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January 2024 by Jennyfer From
Maintenance always does an excellent job.
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November 2023 by Michele Garcia-Acevedo
Nothing was ready for on move in day. The office was not aware that I was moving in. Keys had to be made and I was told I could pick them up later that day. My schedule didn’t allow me to pick them up right away. When I did go in to get them, Joseph greeted me and I explained I was there to pick up keys. He stated ‘you were supposed to pick these up a few days ago. No smile. He pulled my folder, handed me the keys. I asked some questions and he stated I should have been provided the information in email, but I never received the information he provided to me. No apology, no empathy. He asked when I was going to bring my dog in for DNA testing. He just wasn’t nice, welcoming, hospitable. Alejandro was VERY nice and went above and beyond to help me when my Rently hub was offline when I moved in. I would have expected the property manager to be more professional.
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November 2023 by Mario Cyprian
I’ve lived in Central Florida for more than 20 years and have rented in various apartments throughout and this is the best maintenance crew I’ve ever had! The whole process from start to finish is fast, professional, and with care. They are committed to serving the residents here and it’s appreciated!
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November 2023 by Sharon Williams
I enjoyed my stay here for the most part. The community is very beautiful and the amenities are top notch. The clubhouse and pool were amongst my favorite amenities. The maintenance team works hard to maintain the grounds and are very responsive to maintenance requests. There's an issue with dog poop due to the sheer number of pet owners who don't pick up after their pet! Additionally, this is supposed to be a secure gated community but it is not! People that don't live in the community will piggy back off of another person's access and come through the gate. There is no one paying attention to this security issue. Trash pickup was another issue. Your required to pay for valet Trash but your not reimbursed when they fail to consistently pickup the trash. Recently smart locks and thermostat were installed which increases your electric bill by $30 monthly. Finally there was an issue where I was paying for my neighbors electric usage and vice versa due to a line crossing issue. The office denied this occurred and I was never reimbursed. Overall the place is beautiful but for the amount of rent I payed, I expect better.
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September 2023 by Jonathan Meza Martinez
Worst place to rent. I wouldn’t recommend anyone renting here. Management does absolutely nothing to pest and bother their guest. Nick and Joseph have 0 customer service skills. I will never consider renting at another property managed by this company thanks to them.
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September 2023 by Tauana Benevides
DO NOT WAIST YOUR TIME APPLYING HERE!My husband and I applied for an apartment here only to be told I do not qualify because I am self employed.I provided our tax returns, bank copy of my last 8 checks, and an original copy of 5 bank statements and we still got denied.I’ve been renting for over 10 years and had never had a problem before.We have good credit, great rental history and good income. In fact, the place we rent at right now is almost 1k more expensive than the apartment we applied for at Luna.We decided to apply there because it was cheaper and we would like to save money to buy a house. Otherwise, we would have stayed where we currently live.I called to try to get a refund from the application fees and was told (by Nick) it was non refundable because my application had been canceled and NOT denied. This is ridiculous! I did not choose to cancel the application.Big waste of time and money!Went to another property and applied for an apartment and got approved in less then 24 hours.Nick (one of the property managers) was unfriendly from the beginning. Not helpful AT ALL!
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September 2023 by Mike Davis
Who doesn’t love to be woken up at 8am every single day because that’s apparently the best time to do construction here. This place has been nothing but annoyances for my entire stay. Glad to be out
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August 2023 by Gina Francis
The maintenance men are quick, friendly and efficient. Repairs are quickly attended to. They are a great asset to our community!
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August 2023 by Kayla Garden
The best maintenance team I’ve ever had the pleasure of knowing! We love you Eddie!! Have made our two years here feel like HOME!
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August 2023 by Jennifer Mayorga
Experience has been awesome living here so far, Alejandro has been nothing but superb with his customer service since day one and always making sure we are doing good, also maintenance (Eddie) is very friendly and always there when needed.
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August 2023 by Morgan Bush
Maintenance crew is professional, friendly and responds quickly to maintenance request. Grounds are well maintained. Neighbors are friendly. Amenities and community spaces are always clean. Property management and supporting staff are professional and proactive. I love the food trucks and socials put on for residents. Keep up the good work!
