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August 2024 by Pradeep Chouhan
We are lucky to have good maintenance staff who are always efficient and cheerful.
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August 2024 by James Linder
Another great job. Same day service. Thank you, Luna MX!
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August 2024 by Gabriela Araujo
Beautiful property! And Idriana was lovely!
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August 2024 by Cam Brewer
maintenance is quick
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August 2024 by karla garcia
I loved living here. It was my favorite apartment I’ve been at. Truly modern living. Always something fun to do with the great amenities. And I loved the layout of my apartment. It was perfect. Highly recommend!
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August 2024 by Sergio Gomez
Joseph Davis is the rudest person I have ever meet. I highly recommend you do not rent here!!!
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August 2024 by Jonathan C
The property is gorgeous, but management has a long way to go. The previous owners (Bainbridge) did a better job in everything except for the maintenance stuff, which is very promptly done now when placing requests. I will never rent at another Bainbridge property as they were very shady when they were selling them the property. They forced an inspection on us right when the pandemic was at its peak just for the sale. No explanation. There's more but this review is about the current state of the property. My previous rating was 5 stars but it's been lowered because:
- Sound proofing was always an issue, but it's been made more of an issue because of the kind of tenants that have been moving in lately. These are individuals who don't care about their neighbors and make all kind of noise at any time. Not surprisingly these type of tenants end up leaving within months... Probably for not paying their rent?
- Whenever the gate is damaged, it takes several weeks to get fixed. Probably half of the year this gated community is ungated. Recently there was a gun related issue in the community. Also, people from other communities keep getting into the clubhouse and amenities at night and it's been uncomfortable to the point that my wife and I stopped going during the evenings.
- Equipment in the gym gets broken and is never fixed. For example, there is only one elliptical machine and it has been broken over half a year.
- Everywhere I have lived the walkways are mopped once a week. Here, they are not mopped ever. They just get pressure cleaned once a year, when the floors are beyond disgusting. If that's the route they want to go, then the pressure cleaning should be taking place at least once every 3 months.
- Recently the dog park had the barriers removed and it's now a useless patch of grass that no one ever sits by. I don't own a pet but it was nice seeing how people enjoyed it dog park on a daily basis, having a place to conveniently let their dogs loose for a while and socialize with other dogs. It beats having people letting their pets out on balconies and barking at anything that moves. (again, no soundproofing)
- Bainbridge staff was very friendly. Not so the case with all the current staff at the office. We had two recent instances of staff being rude at my wife for no reason. She went for a walk and forgot her keyfob at home, and asked the office to please let her into the restroom. She was treated like a criminal. Of course we expect for staff to check that she is indeed a resident of the community, but with kindness and professionalism, not with rudeness. Days later she stopped by to ask a question and was treated with rudeness by another staff member.
- Lastly, there's something shady going on with cars getting towed with no warning. If there's an issue, a sticker should be placed so the situation can be corrected or cleared up at the office. Lately cars just get towed to a location close to the airport. Again, there's a history of shady stuff in Florida when it comes to towing companies. It's sad to see stuff like that happening in the community. It could be the doing of the office or there could be something going on with the security company that is hired to occasionally come by at night. Same security company that was useless when placing a noise complaint a few months ago when our neighbors were blasting music in the bedroom next to ours until midnight for about 5 days in a row.
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August 2024 by Marissa Nidy
Really sad about moving out. Great amenities, pretty property, well built apartments, nice staff.
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July 2024 by Wain Sharewood
They've finally made it easy on the eyes. Thanks Luna. And thanks to the new personnel at the office. Job well done. It's cool to live on The first floor again.
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July 2024 by Sergei Zinkevich
Same day maintenance job done
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July 2024 by Lesly St. Victor
We lived there for four years, the first of which was a delight, except for the outside smell… We had a feeling of community. When the new management took over, you have been nothing more than rent collectors. The service personnel was excellent though. You raised the rent so high that at one point I thought that you wanted us out. The only reason why we stayed is because we didn’t want to keep moving.
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June 2024 by CRASH CHAMPIONS
I would highly recommend not moving here. This place is an absolute disgrace.
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June 2024 by Stephen Hudson
Lived here for 2 years. Its expensive, but overall a very pleasant experience. Scented towels in gym, maintiance comes when you call, leasing office is very responsive, and its at a tucked away location so no street traffic.
Cons, the three story buildings have no elevator and there always seemed like there was an extra $50 charge for this or that.
All in all, nothing about my experiece would keep me from living here again.
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June 2024 by Boogs
110% should have listened to the noise complaint comments before moving in.
I’ve been here for just over 2 months and have had a terrible experience with my upstairs neighbor since the day we moved in. At all hours of the day, my upstairs neighbors stomp around their apartment which inevitably makes my apartment shake. The worst thing in the world is to be woken up out of your sleep by being SCARED awake. In 2 months, I have not had a quiet night’s rest YET. Even weekends have been taken away as from us.
I’ve reached out to Signal88 (security company) countless times as well as the office and even reached out to both property managers to see what changes can be made. We even went as far as to provide videos of how loud and disturbing the noises are, but no luck. I was advised that they were working on it but have not seen any changes. In fact, the behemoths residing above me have gotten louder and much more intentional with their stomping. We were advised that the tenant above us informed them that they were “just walking” even though I’ve never received complaints from the tenant below us for the same issue. We were also advised that we could be fined for retaliating and hitting the ceiling when excess noise is occurring.
It’s sad that rent is so high here and the community is extremely nice but the noise complaints are not taken seriously. I wish I would have taken the other reviews seriously and avoided moving in because of this. Rent and the cost of living are way too high to not be able to have peace and quiet in your space after a long day.
At this point, I’m desperately waiting for my lease to be up so I can remove myself from this torture.
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May 2024 by AlfredE McNair
Thanks for being rapid, helpful, and informative!
