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“Great quality for an outlet. A+ customer service. Solid selection. Only removing one star because every time I have them order my size they always deliver the wrong one. Past 3 times it's happened, customer support has been able to fix the issue, but it's annoying having it happen so many times.”
“I was there on Saturday late morning and had the best experience! Renee and Dulce were in the dressing room helping ladies. They were attentive and let us know if we needed a different size, color, etc they would run out and grab it. And they did. They were friendly, kind, and helpful. By far the best customer service I have had in awhile. And as an added bonus they helped me and my friend find some cute clothing we may not have bought otherwise. Thank you Renee and Dulce for your hard work!”
“I walked in not knowing what size bra I needed. I had lots of weight and I needed to be measured. I met Betty the sales clerk. She was very sweet and very helpful. She made my shopping experience the best. I will definitely will be back and I hope I get her assistants again. Thank you Betty.”
“WOW, never seen anything like this in my 27 years of shopping, the nicest and most helpful emplyee ever, he told me his name was cristian. THAT MAN DESERVES A RAISE, his aura just reeled me in and I found my favorite hoodie ive ever gazed my eyes upon. He really made me break the bank, who wouldve thought id spend 10000 at aeropostle!”
“I have always loved this store. The only problem I have now is the styles that every store is selling that I don't want. The sloppy shoulders for example. I like fitted clothes that accent shoulders. The plus is that I still have some of the styles I like from prior purchases. They have worn well.”
“Always love shopping at this store! The selection is great, there are always good deals, and the employees are always checking in to make sure we’re finding everything we’re looking for. Highly recommend checking out the store for some new salt life apparel and accessories.”
“Recently just visited the store . We are from out of state. We are from Canada and we were welcomed with warm, friendly greetings from Kirsten I believe her name was . Her customer service is outstanding. I've never had anybody go above and beyond and I'm truly grateful that we ran into her today.”
“I love this store. The clothing is modern, fitted, and fun. O’Neill is a phenomenal brand. The store manager Judy is extremely kind and her staff is a reflection of her. They are very helpful and personable. I highly recommend this location. Check them out.”
“Spectacular prices and deals! Awesome selection of clothing. I really like their hats, t-shirts, and shorts. Their friendly employees make it a great experience as well!”
10AM - 8PM
2364 Grand Cypress Dr # 255, Lutz
Womens Clothing
“I recently visited with a (what I thought was a) complicated exchange. Two clerks including a manager were much more than helpful, and made the exchange with above-and-beyond service! I'll be back for sure”
“Wonderful experience. Marie my sales assistant was amazing. She was very knowledgeable about the products and was absolutely charming. I even went back the next day to buy another top.”
“I was there with my wife on Saturday. I believe it was March 9. Amanda was amazing. Great customer service always takes care of me when I’m there. Valerie was very patient with my wife when she was looking for shoes. Genesis was very helpful on holding a shoe for me when I called on the phone about inquiring about the size that my wife wears, my wife is like a kid in the candy shop when she goes in that store”
“Wow amazing service, Byron was great from the beginning till the end we left , I got boots, sneakers for the entire family, he was really patient , recommended other brands and we left so happy.. highly recommended.”
“Good store for bathing suits and low prices. The staff is friendly and helpful. You can see he store sign from the parking lot so it's super easy to find which is really helpful!”
“Store always has lots of selection. Karen was excellent, I felt like I had my own personal shopper. Thank you for helping me and chosing items I might have overlooked.”
“I've always wanted a pair of Lucky jeans but the stores at the mall are extra small and I've just never felt comfy in them. My bestie and I decided to check this store out and so glad we did. The store is large! And everything is spaced out so you don't feel on top of other shoppers. Staff is super friendly and helped us find what we were looking for. I ended up getting two pair of ankle jeans for $40 each! Fitting rooms were open and you didn't have to go get a staff member to unlock which I also loved since I had to make a few trips for sizing and style. Lucky me, I got Lucky at Lucky Jeans :)”
“Nour offered us amazing customer service with our out of town purchase returns. She was pleasant and helpful and very professional. Thanks for being so nice.”
“This store is always well stocked, very neat, and everything looks crisp & clean. The sales associates are always extremely helpful and pleasant. Very willing to check back stock for sizes that might not be on the sales floor. They even check stock in other stores if they don't have something available. Great service & very nice shopping experience.”
“Overall nice store, but customer service could be kinder? won’t reply to a simple “Hello” and “Thank you, have a good day” Maybe they had a bad day, still rude attitude for no reason at all.”
9AM - 10PM
3979 Van Dyke Rd, Lutz
Womens Clothing
“Good service, the store is spacious and has good organization, I am a 60-year-old adult, and its organizational structure allows good movement of the customer through the different areas”
“Amazing place, all the staff is helpful and you get really good quality and stylish clothes. Manny took really good care of me, he helped me and my family on everything we needed. Coming back just to see Manny next time?”
“First time here! My daughter wanted to go in and take a peek around which means walking around for probably over 30 minutes, along with some visits to the fitting room. LOL This location is within the Premium Outlet Mall in Tampa. Masks required to enter and shop. They do have their fitting rooms open and are not limiting capacity. The store is huge and there is PLENTY of staff walking around to help you with any questions. My daughter found some Dickies jeans which she tried on a few different styles but finally was able to choose one. Pricing at $45 was reasonable I think as I typically pay around that or more for mine. They do Lysol down the fitting room door and inside once patrons leave...so keeping it sanitary. And the girl working the fitting room area that day had it very organized....I was so impressed. There are racks near the fitting room area that are clearance and currently have 50% the sticker price -- so you could get a Vans sweatshirt for around $20. They have men, women and kids attire....also sell a variety of Jansport backpacks and a wall display of shoes.”
“This store is better as far as quantity of stock, over the Wiregrass Mall store. BUT a young lady whose names starts with an M in the dressing room was not very nice while my daughter was trying on clothes. We had a few questions about some sizing and she acted like we were bothering her every time we asked a question. I won't let her affect the 5 star rating though. Bc the lady at checkout was beyond 5 stars. And maybe "M" was having a bad day....week....or month. We all do. Just please train better in customer service for those on the floor helping in the dressing rooms.”
“Thank you so much Amanda and Sahara for understanding humanity and being professional!!made my shopping experience incredible during this overwhelming holiday season time!!”
“The manager was very helpful. She was friendly and very sweet. She helped me figure out my right size because I could not remember the sizes. I will be stopping here again when we go back for a visit.”
“I'm really hoping that forever Twenty one will do better with their clothing line this year for the spring summer fall and winter collections..... I've noticed that some of the pieces that were brown around. I hope they're just not making them just to sell...... They gotta make these things with feeling!!!! And Keep in mind that some of the fabrics they use Are like a see - through type of fabric, Like you can actually see right through it...... It can definitely be discomforting for sure.....so hopefully Get that fixed and corrected, please.... Also, i'm hoping that some pieces that are made could be used to last forever and not just for a season or a moment..... They should definitely do a Four Seasons collection for sure.... Hopefully they could give it there all this year . It seems that old money and old rich fashioned trends are in hint hint.... I'm talking about color and fashion.... Hopefully bring back some of the classics and some of the iconics as well..... And maybe some things that can actually fit people which still feel comfortable with.... Another idea would be to expand their lounge Clothing line... As well as some really nice casual Fancy and edgy to go out pieces .. Tops and blouses I am referring to.”
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“Shea (the manager) at the lutz location did an absolute amazing job reshaping my hat and making sure it was 100% perfect for me. She took her time was patience very friendly and extremely helpful. Not only did she reshape mine but also assisted my brother In his first cowboy hat purchase and shaping. It was worth the drive and will be back again to purchase more hats from her! Job well done!”