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September 2025 by Kimora Garcia
The association lynise was very friendly ! greeted me with a “welcome in” & was very helpful
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August 2025 by Luz Perez
Great customer service!! The manager at this location Brenda is supper helpful. People who give them bad reviews are upset that they don’t know how to read instructions and have to pay for their mistakes. Lovely team I rather come to this location than to other locations with terrible customer service.
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August 2025 by Raul Yacoub
No wonder why so many bad reviews!
Came to return a thing from Amazon (no box-no label needed) and the lady there, rude, told me they couldn’t take it cuz I had to put it in a different box other than the one Amazon delivered to me!
Don’t come to this store and waste your time. I’ll aware my family too cuz what a dumb customer service
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August 2025 by Ryan Buffington
Brenda was very friendly and got me in and out.
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August 2025 by Rachel Barrett
Quick & friendly.... What more can you ask for.
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July 2025 by Molly Yousef
Thank you Chloe for helping me the other day! You made my transaction very easy and it was a fast one! Thank you for being so helpful and efficient with my transaction!
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July 2025 by Jeanne Egan
Chloe at the store in the Northgate Plaza Lutz FL store has excellent customer service skills.
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June 2025 by Jude Taylor
Real good folks! I left my phone and they kept it safe for me until I get back.
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June 2025 by Natalie Hauf
This UPS store seriously feels like it’s in its own little universe. Just bizarre. I walked into a completely empty store with a prepaid Amazon return (label clearly on the box, super obvious) and told the girl working (Chloe) that it was a return. She grabs the box, sees the label, and then proceeds to ask me a full questionnaire: What’s my name? Who’s it going to? What’s my address? What’s inside? How fast do I want it shipped? She could clearly input all that information into the system herself since my box was right in front of her but I didn’t have an issue with it. I wasn’t sure if it was a new part of their policy anyways. She then asked me how fast I wanted it shipped. I told her it was a return and the box was already labeled so it was already prepaid (clearly). She then mumbles under her breath with an attitude, “Well, I wish you would’ve said it was an Amazon return.” I DID. Out loud. At the beginning. Also, your eyes work, Chloe. The label was right there.
To make things weirder, I came here like a month ago with another Amazon return (some clothes in a regular shipping box) and whoever was working told me (in front of a whole line of people) that I should’ve used a moving box instead. A moving box?? What is this, U-Haul? It was just a return, not a couch.
Not sure what the deal is with this location and who they’re hiring but whenever I go I feel like I’m at the DMV lol. Proceed with caution.
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June 2025 by Reggie Campbell
The team was very kind and helpful
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June 2025 by Andrew Baxter
I hate showing up to the shipping store without all of my stuff together, but I was in the area and I had the stuff I need to ship with me. Chloe was super helpful and very patient, as I fumbled through my phone and located addresses and other things I needed to ship my various orders. It was a relief to get it all done at once, and Chloe helped me keep it all straight. Excellent service!
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June 2025 by David Hughes
Chloe was very helpful and knowledgeable!
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May 2025 by Karma Jeremie
Terrific service. I Thought people should know about these fees as I haven’t encountered them before.
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May 2025 by Collette Casaubon
Wonderful service today from the lady behind the counter, very friendly and helpful.
Thank you
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May 2025 by Jersey “Jersey” Da trucker
Keri is amazing thank you for helping me get my shipment to California
