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November 2023 by Mark Swafford
Got my will notarized. Everything went smoothly and employees were very helpful and courteous.
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July 2023 by Fred B.
I visited the UPS store in Lutz, Florida. I received great customer service support from Sharon, who was extremely helpful. Since I am visiting from out of state (Hawaii), Sharon provided outstanding support to help me solve my printing problems. Thank you, thank you, thank you! Sharon represents UPS very well.
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June 2023 by CK K.
These guys are great!!!! Super knowledgeable and efficient. They knock out a long line fast! Anything I need mailed and all Amazon returns are sent from this store. I was very happy to see signs posted Closed on Mother's Day & Fathers Day. Clearly the owners value their employees and it shows thru to the customers. I give 25 stars!!
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May 2023 by Nichole Post
Well, most of the associates in this UPS store are very friendly and helpful. The owner is not. And will not assist you if you have information that is different than hers. I will go out of my way to other UPS store locations from now on because of this.
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February 2023 by Lea Anne Wernz
I stopped by this store last week to ship a very fragile lamp and large picture back to Colorado. Joe An was so helpful, wanted to wait until Monday to ship the lamp when more packing material came in, which was fine. I still would have made a bet that the lamp got damaged during transit. But OMG! I received the two boxes yesterday (ground, sent Monday from FL and delivered Thursday to CO) and these guys know how to pack boxes! Everything came in perfect condition and I couldn't have been happier with my experience. Thanks for taking care of my Grandma's lamp! It means the world to me.
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February 2023 by Stephanie Teresi
I had an issue with a missed package and Emily was incredibly helpful and completely saved the day! She went out of her way to assist me and was so kind. Thank you!
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January 2023 by Hana
I have never had such a great experience at a UPS store! I had heard the new management and team here had made all the difference and I can easily attest to that. Everyone was so friendly and efficient and I was able to get my package out within minutes! There were lots of people there at the time and we were all being seen to promptly and courteously. Honestly made one of my least favorite errands a joy! I’m glad to have this be my local location!
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January 2023 by Rayna Vanderbosch
Everyone at this location is friendly and helpful. They also help with my printing needs very quickly.
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December 2022 by kenneth prettyman
I cannot say enough about this UPS! The new owner goes above and beyond every single time I have been in and with every customer to help with anything from printing to shipping. The whole staff is wonderful!
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October 2022 by Gordo P.
Well I made the mistake of dropping off an iPhone I was returning through Apple for trade in credit. Pre-packaged and labeled up by Apple. Brought it here to mail and a month later nothing. These people allow the USPS to come in and take mail without scanning it so they say. Therefore my package can't be tracked by the number because this store supposedly gave it to USPS without having them scan it. I actually think one of their clerks stole it. I will never mail anything out from this place ever again
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September 2022 by Kristin A
Excellent customer service, fast print turnaround times, super helpful and friendly every time I've gone in there. Thank you to the management and staff!
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July 2022 by Mike Poulter
This store is under new ownership/management very recently after being closed for a bit. The new management is very helpful and kind, and always happy to help with my packing and shipping. Glad they are in our neighborhood!
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July 2022 by Maria Chapman
HUGE TURN AROUND at this location. Under previous ownership, store operating hours and service were unpredictable. Had to do some Amazon returns and Jo-Ann was professional and VERY pleasant! My recommendation is to read the Amazon Return instructions before coming to the store, as UPS will have to charge you for labels or boxing if customers don't follow Amazon's instructions. That's on Amazon, not the UPS Store.
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July 2022 by Michael Mendivil
I wanted to thank Jo Ann, Natasha and the staff at the UPS Store at the Shoppes at Sunlake Centre. When I visit the store, everyone's always so positive, helpful and smiling, Thank you!Especially Jo Ann, she's always so accommodating, professional and knowledgeable with all my shipping and notary questions!We're so lucky to have this helpful business in our neighborhood.Thank you again UPS Store, you're the best!
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July 2022 by Ashley Collum
The store is under new ownership and absolutely phenomenal! I went yesterday on 7/7/22 when they were having computer issues and Joe Ann still was able to help me to the best of her ability. Top notch customer service- thank you!!