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“I had gone to other stores for help but not able to get it. I went to Cypress Creek and was helped by Jeff who was courteous knowledgeable kind and went above and beyond with solving the problem. Many thanks.”
“I had Great appearance today As An New customer At Verizon Thanks too Mitch & Mike who Are sweet gentlemen’s that helped me get my Lines turn on and Helped me get everything situated.???”
“On Thursday I visited the Verizon store on BBD's to have my new phone activated. Hats off to Karyn Hedgpeth for making my phone come to life. She was very accommodating and answered all of my many guestions. She made it a wonderful and stress free visit. Thanks again Karyn!”
“Came to this store after having a terrible experience at the Citrus Park Mall location. Mark helped us and was absolutely amazing. He took his time explaining all of our options and helped us select the best plan based on my needs. Absolutely amazing customer service and will definitely recommend anyone and everyone to come to this particular store, and him as a particular representative.”
“Chi took TIME with my mom & I to try to figure out a deal for my new iPhone. She was on the phone with TMobile customer care for me for almost 30 minutes trying to help us figure out what we needed to do! I wouldn’t have a new phone if it wasn’t for all her help! Thank you! ?”
“Republic Voice & Data is absolutely amazing. Gabby and Ray are the best. They really care about your Business and VERY VERY professional. Highly Recommended.”
“Management AMAZING @ Fowler location. I love Carlos but Some employees are clueless, annoying and unhelpful. Your experience will be wonderful as long as you keep away from the young Spanish lady that works there,I think they only hired her to be a pretty face. Very annoying very all over the place very much a headache but everyone one else SUPER SMOOTH.”
“Went in to add a phone and number to my existing account. The phone number had to be released from a company account. After going through a few technical issues, the employee navigated through it, and we left about 15 minutes after entering the store all set. Great job!”
“When my phone suddenly died, I went to my local Verizon store, and Amy provided outstanding service, leading to a new phone, and when I had questions, Amy was unfailingly patient. I needed help with transferring the next day, and it was the same great service. Over the two days, I had the chance to observe what must be one of the outstanding store teams in the Verizon Galaxy (pun intended) with Lorenzo and Miguel as managers and the rest of the staff exhibiting professionalism even when I was the only customer in the store for a period of time.
@kevin_zavaglia, I believe we met when I ran either the WCBS or PIX11 newsroom, you are in my contact list, and I want you to know you have an ace team here in Tampa Bay! Your future managers are all in this store!
A big "thank you" to Amy and the "Krewe."
- Bill Carey, former VP/GM, WFTS-TV, ABC Action News”
“Trading in my IPhone 12 for the new 16 Pro Max. The store associate, Jordan, was very patient with me and explained all the upgrade features. Great customer service from Jordan. She made the entire process easy. She is a real asset to the store!”
“This T-Mobile location is by far the best cell phone service store we have ever used. The new manager Andres is one of the most professional and courtesy manager I have ever had the pleasure to work with. Manny, Angel, and staff treated us like royalty. Manny went over and beyond to have us set up with 3 new phones in record time. Manny was very professional and very patient with my 82 year old mother in setting up new phone the way she was used to using it. I want to THANK YOU T-Mobile.”
“I had an excellent experience today. Daniel Benitez took his time listening to my concerns. I had an issue with my current phone. He was able to order a phone replacement within minutes. I then asked some questions regarding the differences between different IPads. Based on my needs, he was able to recommend one that was affordable and I bought it! I would recommend him to anyone wanting guidance with their phone/tablet services. Excellent service!”
“We've had issues with upgrading our Verizon wireless plan and the Disney Plus bundle. After 3 months of going back and forth with customer service, I finally took the issue to this store location. Charity (store manager) and Alexis were WONDERFUL to deal with! Not only did they resolve the issue, they showed me ways to lower our monthly bill as well as activated a new Gizmo watch for our daughter. I'll never go to a different Verizon location again. Honestly it was the most pleasant experience I've ever had and I've been a Verizon customer for over 20 years.”
“My equipment was faulty, I came to this office. The office is not loaded, I solved my question very quickly! I would like to mention the friendly and courteous staff.”
“After one week of service, I am very happy with Frontier internet. The price is much lower than the competition. Installation was easy and they threw in extras like a free modem and mesh router system. Internet speed is modesty better than the competition and there have been no outages. Also, there are no download volume limits and I expect to receive a $200 gift card soon.”
“Set up the appointment to replace a modem that was fried in a lighting storm. Got there, checked in and I'd say within 15 mins I was at the desk exchanging for a new one. Easy in and easy out.
The store itself was set up nicely with various products on display. It was clean and neat.”
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“Thank you, Triana. (I hope I spelled it right.)
I recently visited the T-Mobile store to return a defective item I had purchased at the Costco T-Mobile booth. Initially, I went to Costco, but they informed me that returns had to be handled at the T-Mobile store. Unfortunately, when I arrived at the store, the staff were not very helpful. They seemed uninterested in assisting and claimed they couldn’t find the receipt or order details. They kept giving different reasons, first saying it had been over two weeks, then over a month, which was frustrating and confusing. As a nearly 15 years customer of T-Mobile I was quite disappointed.
However, Triana stepped in and completely turned the situation around. She was incredibly helpful and knowledgeable about the store and Costco kiosk policies. Triana guided her colleagues on what needed to be done and ensured my return was processed smoothly. Her professionalism and willingness to assist made all the difference.
Big shout-out to Triana for her exceptional service! Thank you so much for your help.”